mbp + bluetooth keyboard... i need your advice.

Discussion in 'MacBook Pro' started by sr5878, Mar 26, 2008.

  1. sr5878 macrumors 6502a

    Jun 5, 2007
    hey everyone.

    this has been going on for long enough. i'm at a total loss.

    here's the problem:

    i have a 2.2ghz sr mbp, bought the day they dropped. i use a bluetooth mouse along with the keyboard until i bought a secondary display. now i have an aluminum bluetooth keyboard along with my mouse and run with dual screens.

    upon purchasing the bluetooth keyboard, i noticed that there was a slight defect. completely randomly (i can't stress this enough. it's entirely random. any app, any amt. of time using the machine, anything) it will enter 3 of whatever key i press. this includes all function and character keys. i brought it to an apple store and told them about the defect, so they replaced it with a brand new one on the spot... awesome. the next course of events boggle my mind... i'll forego the standard prose and list the events sequentially:

    -brought home the new keyboard and began to use it. issue persisted.
    -apple offered to send me another one (phone product specialist). i agreed.
    -several days later i receive a previous generation (plastic) bluetooth keyboard.
    -they ask me to mail it back, and send a replacement. in the meantime they tell me to reinstall the OS
    -i run a clean install of the OS. i only backed up my personal files, no time machine restore. everything is clean.
    -several days later i receive a bluetooth mighty mouse.
    -i call again. apple rep tells me he will send a replacement by overnight express mail. he lets me keep the mouse.
    -several days later, i call apple. there is no record of my conversation with that rep. product specialist sends me a keyboard from the storefront instead of behind the scenes.
    -receive the correct keyboard. problem persists.
    -call apple, they suggest i send it in for repair. i opt to take it to the apple store, where they replace the bluetooth card.
    -problem persists
    -i call apple. i am mad. product specialist sends me a file that runs diagnostics on my machine. i email him back the diagnostic. he says apple software techs will review it within a week.
    -yesterday. i check my credit card online (bank of america) and notice a $73 charge on my card from the online apple store. i call, sit on hold, and they remove the charge.
    -today. it's been a week and a half. no word from anyone. i call apple, they suggest i send it in for repair of the logic board.

    i'm at a loss here... i've spent over a month on this issue. this is my only computer, and i run my business from this machine. i can't part with it for another 2-3 days and lose more business. i asked for a replacement (not even a new penryn machine.. i would have settled for a merom, but not a refurb), but no dice. i am at wits end with apple.

    i want a replacement. i'm sick of this. i know it's only been repaired once, but between phone calls, being on hold, running out to the apple store, dealing with incorrect parts, and sending my machine in, i just don't know what to do. the reps are friendly but i really feel neglected by apple here. what am i supposed to do? should i demand a replacement? who do i call?

    mad props to anyone who read through all this. if you can help me you are awesome.
  2. sr5878 thread starter macrumors 6502a

    Jun 5, 2007
  3. sr5878 thread starter macrumors 6502a

    Jun 5, 2007
    beh. i would've hoped for at least one post by now... :(
  4. forafireescape macrumors 6502a


    Jan 16, 2008
    It seems weird that even with the new keyboard, the same exact problem occurred. Maybe it's not a problem with the keyboards, but something else within the system. Does your MBP keyboard work fine?
  5. Freyqq macrumors 601

    Dec 13, 2004
    idk i have the same computer but with the old-style bluetooth keyboard. Works fine. IDK i would not deal with the hassle and return it in exchange for a wireless usb logitech keyboard or something. Not as nice..but cheaper and it'll prob actually work.
  6. alphaod macrumors Core


    Feb 9, 2008
    I personally don't think bluetooth keyboard are that reliable, especially since they have high latency.

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