MBP dead pixel-what to do?

Discussion in 'MacBook Pro' started by wmmk, May 27, 2007.

  1. wmmk macrumors 68020

    wmmk

    Joined:
    Mar 28, 2006
    Location:
    The Library.
    #1
    Hello everyone,

    First off, sorry that I'm posting this. I'm sure you all get a lot of this sort of thing. Anyhow, I have a dead pixel on my MacBook Pro about 3cm from the bottom of the screen and a bit less than half way from the right side. I bought this MBP refreshed in an apple store about 6 months ago in a brick and mortar (actually glass and steel, to be precise) Apple store. If it matters, I don't have apple care.

    I did a complete system backup to my 250GB LaCie last night in case I need to bring this in for repair. I normally wouldn't lose much sleep over this sort of issue, but for full screen photo editing, the dead pixel really bugs me.

    I'd like to know if my best bet is to bring it into an apple store, and if I'll get better service at the one where I bought it. If at all possible, I'd rather go to a different one; the one were I bought it is an hour and a half away. I'm also wondering what documentation I'll need to prove ownership, date of purchase, etc. Lastly, I'm hoping I don't have to pay much (if any) money to get this fixed. Will my one year warranty cover this sort of thing? Is there any chance I'll end up with a new machine?

    Many thanks as usual,
    wmmk
     
  2. decksnap macrumors 68040

    decksnap

    Joined:
    Apr 11, 2003
    #2
    You will not end up with a new machine. And, technically, one dead pixel is within specifications. However, if you grumble, they may decide to swap out your LCD for you. They may not. Note that they aren't under any obligation to do so.
     
  3. MagicUK macrumors regular

    MagicUK

    Joined:
    May 12, 2007
    Location:
    Hampshire, England
    #3
    Presume you are in the US, but check the warrenty that comes with repair. In the UK you usually get a year, unless specified.
     
  4. flopticalcube macrumors G4

    flopticalcube

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  5. MovieCutter macrumors 68040

    MovieCutter

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    May 3, 2005
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    #5
    deal with it...sorry. Apple isn't gonna swap a machine for a single dead pixel. Many have tried, all have failed.
     
  6. mac000 macrumors 6502a

    Joined:
    Sep 6, 2005
    #7
    i've done it, twice.

    just tell them what you want and you're not going to settle for any less. oh, any by the way talk to the manager off hand, they will always solve the problem for you.
     
  7. iW00t macrumors 68040

    iW00t

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    #8
    Perhaps, but was yours a 6 month old machine?
     
  8. subwarm macrumors member

    subwarm

    Joined:
    Feb 4, 2003
    Location:
    Westchester, NY
    #9
    I was able to get a new machine as well. Had a PowerBook (this is 2-3 years ago now) with a dead pixel in the smack center of the screen. Took it back a week later, bitched and moaned, ended up getting a brand new machine.

    Moral: try bitching and moaning, it might work.
     
  9. wmmk thread starter macrumors 68020

    wmmk

    Joined:
    Mar 28, 2006
    Location:
    The Library.
    #10
    OK, I'll forget the new machine. Can I at least get my LCD fixed?

    Also, I happen to be 13, which probably will have an impact on the effect of my complaints. Does being a well informed (also slightly geeky and nasal-toned) teenager help or hurt? I could have my dad talk to Mac Genii, but he's been rather busy at work these days and don't want to spend weekend time with him in an Apple store arguing with employees about a dark pixel.

    How much might I have to pay for this?

    EDIT: here's an image of the stuck pixel:
     

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  10. flopticalcube macrumors G4

    flopticalcube

    Joined:
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    #11
    Have you tried something like jscreenfix on it? If its stuck rather than dead, it may be coax out.

    Although, to me, it does look dead from the pic.
     
  11. wmmk thread starter macrumors 68020

    wmmk

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    Mar 28, 2006
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    The Library.
    #12
    Did you see the picture? I was under the impression that stuck pixels were bright colors, while dead ones were just dim. Am I wrong?
     
  12. taylorwilsdon macrumors 68000

    taylorwilsdon

    Joined:
    Nov 16, 2006
    Location:
    Bay Area
    #13
    I can't believe this thread! You can't take a computer back for a dead pixel, let alone an old computer.

    Many manufacturers won't even consider a replacement if it has less then 8! dead pixels. I believe Apple's policy is 5 for any sort of action.

    Get over it.
     
  13. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #14
    Sorry to say, being underage probably hurts your case. Most businesses find it's less risky to deal with an adult. At the very least, someone is going to need to sign a repair order, and it's not legally kosher to have someone underage putting their signature on such a document.

    This should probably give you a good indicator of how important this really is. I work with imaging equipment for a living, and even I wuld be hard pressed to see one dead pixel as a big enough deal to be without my MBP for several days while it's fixed, assuming they would actually do it.

    The fact that the dead pixel isn't near the center of screen, and near the bottom edge, doesn't help out your case either. People would probably be more willing to empathize if it was smack dab in the middle of the screen.

    Bottom line: it's your judgment call. If it's worth it to you to spend the time in the Apple store with your dad to complain over this, without any guarantee that the geniuses will find it worth resolving, then by all means, do so.
     
  14. iToaster macrumors 68000

    iToaster

    Joined:
    May 3, 2007
    Location:
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    #15
    Tell you what, I'll just trade you for my MB and you won't have to worry about dead pixels:D . But take it in, they might get a new LCD in there for you. If not, it'll only be a little time. Also, the fact that you're young might appeal to their emotions (I'm 15, just so ya know). But really, it's not that big of a deal, you've got at least 1,295,999 good pixels left. And on a side note, did you buy yours in the 5th Ave. store in NYC (steel and glass?)? That's where I got my MB, despite the whole living in KY thing...
     
  15. daneoni macrumors G4

    daneoni

    Joined:
    Mar 24, 2006
    #16
    Try putting yourself in his shoes and then see how well you "get over it"

    Those policies are there to protect the OEMs, majority of the time they swap out the LCDs even if they aren't obliged to.

    To the OP try your luck, be polite but assertive. The worst that could happen is they say no. However i wouldn't hold my breath for a new machine. LCD replacement yes, new machine....not so much.
     
  16. hawaiian macrumors member

    hawaiian

    #17
    There was a good point brought up about trying to coax the pixel into working. There are a few tutorials online that explain how you might try getting the pixel to function again. I did a google search and this is the first thing that came up:

    http://www.wikihow.com/Fix-a-Stuck-Pixel-on-an-LCD-Monitor

    Just thought you might want to try it before you go through the trouble of taking your computer to get repaired/replaced.

    Good luck.
     
  17. queshy macrumors 68040

    queshy

    Joined:
    Apr 2, 2005
    #18
    Did this just happen? Or did you only notice it today?

    If they don't take it back (which I don't think they will given its age), you can repair it, but the new LCD they put on it may have even more dead pixels!

    If I was buying a new computer, I would make sure there are ZERO dead pixels - you have the right to be angry about it.

    However, it's not that bad since it's near the bottom of the screen. It would bother the hell out of me, but eventually, I would learn to live with it.

    I hope they give you a new machine/ new LCD. Keep us posted!
     
  18. CaptainCaveMann macrumors 68000

    CaptainCaveMann

    Joined:
    Oct 5, 2004
    #19
    Tell the manager if he doesn't give you a new computer you will tell the cops he molested you. ;)
     
  19. Nick012 macrumors regular

    Joined:
    Apr 28, 2007
    #20
    Man, when I was 13 I had a hardcore old pc (P1 166mhz) that was seriously outdated even then (7 years ago). My parents never would have considered buying me a new one, let alone one that costs as much as a MBP! You're one lucky kid!! Good luck with your dead pixel.
     
  20. Cybergypsy macrumors 68040

    Cybergypsy

    Joined:
    May 16, 2006
    Location:
    Central Florida!
    #21
    I say write a letter to steve jobs, I did he sent me a maxed out 17" MP........But i had lots of issues :(
     
  21. wmmk thread starter macrumors 68020

    wmmk

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    #22
    FWIW: I paid for my MacBook Pro (and expensive camera setup) with my own money, which I've earned through web design and tech support for neighbors and other acquaintances. I also bought my laptop used (for $1000 off retail price). I'm certainly grateful for many things I have, such as a very supportive family, a home in a rather affluent area, and a top-notch public education.

    I earn money from work done on my LCD, and would expect a $2500 ($1500 in my case) computer to be able to function flawlessly.
     
  22. Cybergypsy macrumors 68040

    Cybergypsy

    Joined:
    May 16, 2006
    Location:
    Central Florida!
    #23

    Anybody would..... good luck:)
     

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