Hello, I have a MacBook Pro that is ~10 months old and has been defective in a number of ways. In short, I would get a three tone beeping noise when trying to turn it on occasionally (RAM issue, I'm told), and a flashing folder icon when trying to turn on (a broken SATA cable). The SATA cable was repaired once in March, then it broke again in June. I got it repaired again in June, only to have it give me the exact same error the very first time I tried to turn it on after it got "fixed." That fix was at a local Apple authorized store. I then sent it to Apple and I insisted that the computer be replaced when I spoke with the tech support. She made it seem like the computer would be replaced due to the notes she had taken down. I also told her not all of the data had been backed up. When I sent the computer in, I included a note that said do NOT repair, but rather replace the computer and that not all the data was backed up. 12 hours after they got the computer, I got an email saying my repair was complete. I called again to see if they repaired it or replaced it. They said they replaced the SATA cable and the hard drive. They apparently had no record of the notes from the previous tech saying that the computer should have been replaced. I asked if they had recovered the data and I was assured that it was recovered. When I got the computer back, there was no data. I spent several hours on the phone with a senior Apple advisor who went from saying that the company the computer was sent to (Flextronics) did no data migration to saying that they did indeed to data migration and they typically sent that data with the computer on a hard drive. He sent an inquiry about the data, but several days later I was told they could not locate the hard drive and hence all my data was gone. Then they started talking about appeasement. I asked if I could get free AppleCare, since I don't already have it and I'm almost at the end of my warranty and the computer had broken numerous times. They said they were unable to do this, but they would send me a hard drive instead. I was also told I would have to fill out some paperwork and agreements to get the hard drive, but then I got an email saying it would ship soon. I guess my main question for the community is has anyone else had similar issues with a MacBook Pro or had an appeasement sent to them? I really feel like Apple has totally screwed me over and kept lying to me. It's been very frustrating to deal with and on top of that I have none of my data from the past year. Any suggestions/comments?