In January my late 2008 mbp started freezing, so I took it in to one of the two local Apple stores. The experience was bad, to say the least.
The symptoms my mbp suffered from were obviously graphics card related: artifacts in the menu bar, laggy core animation, and when the screen froze I could still move my mouse.
I explained this to the "genius," but he insisted my problem was due to the custom icons I was using for my dock. He said he could not service the mac (even though I've got 3 years of applecare) and showed me a policy card explaining about jail broken iPhones/iPod touches.
I tried to explain that copy/paste icons was not comparable because it's a built in function that doesn't even require a password, and that jail braking requires third party apps. He didn't want to hear it. He said my only option was to wipe the HD and to a clean install. He also vaguely mention something about losing my warranty.
Knowing this was ridiculous, I left. When I got home I upgraded to 10.6 (i had been putting this off until it was patched a bit) which solved the problem for a month or so. Then it started freezing again.
This time I took it to the other Apple store near by. As soon as I mentioned the mouse moving and the menu bar fragmenting, the genius instantly said "oh, it's the graphics card or the logic board," saw that I had applecare, and said the computer would be fixed and back before the weekend.
The experience was so completely different than the first. I was treated with respect, the guy actually listened to me, and when I showed him the custom icons he was like, oh, cool, I want to do that.
I guess there truly are some rotten apples out there. But I got so mad at the first guy I almost never wanted to go to an apple store again. It was really bugging me, so I mentioned it to the second genius, and he kind of rolled his eyes like, "yeah, we have some of those guys."
The symptoms my mbp suffered from were obviously graphics card related: artifacts in the menu bar, laggy core animation, and when the screen froze I could still move my mouse.
I explained this to the "genius," but he insisted my problem was due to the custom icons I was using for my dock. He said he could not service the mac (even though I've got 3 years of applecare) and showed me a policy card explaining about jail broken iPhones/iPod touches.
I tried to explain that copy/paste icons was not comparable because it's a built in function that doesn't even require a password, and that jail braking requires third party apps. He didn't want to hear it. He said my only option was to wipe the HD and to a clean install. He also vaguely mention something about losing my warranty.
Knowing this was ridiculous, I left. When I got home I upgraded to 10.6 (i had been putting this off until it was patched a bit) which solved the problem for a month or so. Then it started freezing again.
This time I took it to the other Apple store near by. As soon as I mentioned the mouse moving and the menu bar fragmenting, the genius instantly said "oh, it's the graphics card or the logic board," saw that I had applecare, and said the computer would be fixed and back before the weekend.
The experience was so completely different than the first. I was treated with respect, the guy actually listened to me, and when I showed him the custom icons he was like, oh, cool, I want to do that.
I guess there truly are some rotten apples out there. But I got so mad at the first guy I almost never wanted to go to an apple store again. It was really bugging me, so I mentioned it to the second genius, and he kind of rolled his eyes like, "yeah, we have some of those guys."
