MBP i7 suddenly crashes (kernel panic)

[Becko]

It has happened several times in two different ways:

1. With heavy multi-tasking, using adobe programs, itunes running, several safari tabs, in other words with heavy multi tasking, suddenly an elegant black-transparent color will appear from top to bottom covering all my screen saying that I need to restart the computer pressing power button.

2. Putted computer to sleep without closing safari, next morning after 15min of browsing and without heavy multitask, just browsing, I got the same shutdown situation. So its needed to be put in sleep with all apps closed ?

What could be the cause or the problem ? the RAM or am I over-pushing the computer ?

this is the error screen I'm getting

 

[alust2013]

You're certainly not doing anything more than it can handle. It's possible that safari is causing the problem, so I would suggest trying firefox or chrome or whatever and see if that will fix it.

 

[Becko]

Ok, so I need to know two things

1. What's a "Kernel Panic" and
2. How can I fix it ?

Thank you

 

[Lokrado]

Ok, so I need to know two things

1. What's a "Kernel Panic" and
2. How can I fix it ?

Thank you

Kernel Panic = Blue Screen of Death for unix, just not as lethal.
fix it? mostly its either a broken driver or defected hardware, try run apple hardware test.

 

[Becko]

Kernel Panic = Blue Screen of Death for unix, just not as lethal.
fix it? mostly its either a broken driver or defected hardware, try run apple hardware test.

I did the following troubleshooting:

1. Apple Hardware Test (extended) results = No trouble found
2. Reseted the PRAM
3. Restarted in Safe Mode
4. Under Disk Utility the "Repair Disk" button appears disabled so I was unnable to click on it, but I was able to click on "Verify Disk" and got the result "the volume Macintosh HD appears to be OK" in green letters
5. Also under Disk Utility I clicked in both "verify disk permissions" and "repair disk permissions"

wonder why was Verify Disk disable ?... hope I won't get any other kernel panic window though....

 

[Becko]

I think I have a clue of what could be causing the kernel problem

Sorry for the double-post but I think the problem in my case could be that the RAM is defective... why ? because everytime I do multi-tasking with several tabs and then after using the "Show Top Sites" icon button I'd get distorted graphics for a couple of seconds... so I'm guessing it could be the RAM the cause of these kernel errors... HoweverI will wait but if I get another Kernel Panic error will copy the log and request a RAM replacement at my apple service center, (I still have the warranty up)

 

[Becko]

Ok, so far no Kernel yet, however I just realized something, at the time I use cmd+shift+3 to take a screenshot I'd get a distorted graphics shoot... mmm which piece of hardware is responsible for graphics and is there a way to test-repairt it ?

I must point out that if I re-start this problem will disappear, but after 2 hour of multi-tasking use graphics will start to bad behave again on these isolated situations.

 

[Becko]

I am so sorry for posting over and over, but I'm getting more and more information about this issue as well.

I believe the culprit of my Kernel Panic case could be Little Snitch, this software name appears on all my kernel logs including the last one on June 25th.

Kernel Panic log:

Interval Since Last Panic Report: 6555 sec
Panics Since Last Report: 1
Anonymous UUID: 9089E0E5-083A-4AAE-8B82-1B2A7ADD26E3

Fri Jun 25 10:17:43 2010
panic(cpu 0 caller 0x2a7c84): Double fault at 0x00554670, thread:0x93dc7a8, trapno:0x8, err:0x0,registers:
CR0: 0x80010033, CR2: 0x5bfc7f98, CR3: 0x1e93e000, CR4: 0x000006e8
EAX: 0x0f9a8480, EBX: 0x00000001, ECX: 0x0f96d300, EDX: 0x00000000
ESP: 0x5bfc7fa0, EBP: 0x5bfc8008, ESI: 0x0f96d300, EDI: 0x460b2000
EFL: 0x00010206, EIP: 0x00554670

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x819e18 : 0x21b455 (0x5cf328 0x819e4c 0x2238b1 0x0)
0x819e68 : 0x2a7c84 (0x591330 0x59142b 0x554670 0x93dc7a8)
0x819f58 : 0x29f8f2 (0x0 0x0 0x0 0x0)
0x5bfc8008 : 0x124467d (0xf9a8480 0x81d7dac 0x0 0x0)
0x5bfc88f8 : 0x122314c (0x460b2000 0xf96d300 0x0 0x0)
0x5bfc8938 : 0x12234b8 (0x460b2000 0xf96d300 0x46 0x226d39)
0x5bfc8978 : 0x15b16df (0x460b2000 0xf99b5c0 0x4 0x0)
0x5bfc89a8 : 0x4fbdbe (0xf99b5c0 0x0 0x1 0x875e400)
0x5bfc89c8 : 0x4fbdd9 (0xf99b5c0 0x0 0x5bfc89f8 0x52acb5)
0x5bfc89e8 : 0x15b1a48 (0xf99b5c0 0xb0 0x1 0x84b9e0)
0x5bfc8a18 : 0x12398a5 (0xf99b5c0 0xf96d400 0xb0 0xf9bf700)
0x5bfc8a58 : 0x1224663 (0x460b2000 0xf768600 0x0 0x0)
0x5bfc8a98 : 0x12249e0 (0x460b2000 0x0 0x0 0x0)
0x5bfc8af8 : 0x1224e44 (0x460b2000 0x0 0x0 0x0)
0x5bfc8b38 : 0x12230ec (0x460b2000 0x0 0x0 0x0)
0x5bfc8b78 : 0x12234b8 (0x460b2000 0xf9bf800 0x0 0x0)
0x5bfc8bb8 : 0x15b16df (0x460b2000 0xf9a0600 0x4 0x0)
0x5bfc8be8 : 0x4fbdbe (0xf9a0600 0x0 0x1 0xf9e0800)
0x5bfc8c08 : 0x4fbdd9 (0xf9a0600 0x0 0x0 0x0)
0x5bfc8c28 : 0x15b1a48 (0xf9a0600 0x0 0x0 0x0)
0x5bfc8c58 : 0x12398a5 (0xf9a0600 0x0 0x0 0x0)
0x5bfc8c98 : 0x1224663 (0x460b2000 0xf9bf900 0x0 0x0)
0x5bfc8cd8 : 0x12249e0 (0x460b2000 0x0 0x0 0x0)
0x5bfc8d38 : 0x1224e44 (0x460b2000 0x0 0x0 0x0)
0x5bfc8d78 : 0x12230ec (0x460b2000 0x0 0x0 0x0)
0x5bfc8db8 : 0x12234b8 (0x460b2000 0xf9b6200 0x0 0x0)
0x5bfc8df8 : 0x15b16df (0x460b2000 0xf7f5d00 0x4 0x0)
0x5bfc8e28 : 0x4fbdbe (0xf7f5d00 0x0 0x1 0xf972600)
0x5bfc8e48 : 0x4fbdd9 (0xf7f5d00 0x0 0x0 0x0)
0x5bfc8e68 : 0x15b1a48 (0xf7f5d00 0x0 0x0 0x0)
0x5bfc8e98 : 0x12398a5 (0xf7f5d00 0x0 0x0 0x0)
0x5bfc8ed8 : 0x1224663 (0x460b2000 0xf8d6e00 0x0 0x0)
Backtrace continues...
Kernel Extensions in backtrace (with dependencies):
com.apple.iokit.IOSurface(74.0)@0x15ad000->0x15b7fff
com.apple.driver.AppleIntelHDGraphics(6.1.6)@0x1221000->0x12cdfff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x951000
dependency: com.apple.iokit.IONDRVSupport(2.1)@0x984000
dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x962000

BSD process name corresponding to current thread: WindowServer

Mac OS version:
10F569

Kernel version:
Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 8419072027405
unloaded kexts:
com.apple.driver.AppleFileSystemDriver 2.0 (addr 0x1026000, size 0x12288) - last unloaded 110610980888
loaded kexts:
at.obdev.nke.LittleSnitch 2.2.05
com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 35493047150
com.apple.filesystems.ntfs 3.2
com.apple.driver.AGPM 100.12.12
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 1.8.7f1
com.apple.driver.AppleMikeyDriver 1.8.7f1
com.apple.driver.AudioAUUC 1.4
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.driver.AppleUpstreamUserClient 3.3.2
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.filesystems.autofs 2.1.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.2
com.apple.driver.ACPI_SMC_PlatformPlugin 4.1.2b1
com.apple.driver.AppleGraphicsControl 2.8.63
com.apple.driver.AppleLPC 1.4.12
com.apple.GeForce 6.1.6
com.apple.driver.AppleIntelHDGraphics 6.1.6
com.apple.driver.AppleIntelHDGraphicsFB 6.1.6
com.apple.driver.AppleUSBTCButtons 1.8.1b1
com.apple.driver.AppleUSBTCKeyboard 1.8.1b1
com.apple.driver.AppleUSBCardReader 2.5.4
com.apple.driver.AppleIRController 303.8
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.iokit.IOAHCIBlockStorage 1.6.2
com.apple.driver.AppleUSBHub 4.0.0
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AirPortBrcm43224 425.16.2
com.apple.iokit.AppleBCM5701Ethernet 2.3.8b2
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBEHCI 4.0.2
com.apple.driver.AppleUSBUHCI 4.0.2
com.apple.driver.AppleAHCIPort 2.1.2
com.apple.driver.AppleACPIButtons 1.3.2
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.2
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.10.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.10.0
com.apple.driver.DspFuncLib 1.8.7f1
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.0
com.apple.iokit.IOBluetoothSerialManager 2.3.3f8
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.7.6fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.8.7f1
com.apple.iokit.IOHDAFamily 1.8.7f1
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 4.1.2b1
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.1.6
com.apple.NVDAResman 6.1.6
com.apple.iokit.IONDRVSupport 2.1
com.apple.iokit.IOGraphicsFamily 2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.3f8
com.apple.driver.AppleUSBBluetoothHCIController 2.3.3f8
com.apple.iokit.IOBluetoothFamily 2.3.3f8
com.apple.driver.AppleUSBMultitouch 204.13
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.1
com.apple.iokit.IOUSBHIDDriver 4.0.2
com.apple.driver.AppleUSBMergeNub 4.0.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.4
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.0.0
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 311.1
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.IOUSBFamily 4.0.2
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOHIDFamily 1.6.4
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 283
com.apple.iokit.IOStorageFamily 1.6.1
com.apple.driver.AppleACPIPlatform 1.3.2
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
System Profile:
Model: MacBookPro6,2, BootROM MBP61.0057.B09, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.16.1)
Bluetooth: Version 2.3.3f8, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK5055GSXF, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: Microsoft Notebook Receiver v2.0, 0x045e (Microsoft Corporation), 0x00e1, 0xfd130000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000

I really hope someone would have the skill to read this log, but wouldn't be obvious it could be a software incompatible kernel panic my case ?

 

[Becko]

The end of the story

Hello, I will tell you guys how the story ended, I took the Mac to Warranty and the problem was the Logic Board, apparently a video chip was causing some sort of trouble on the Board, so I got the "Logic Board" replaced, and the kernel/bad-video problem is now fixed. =0

 

[macjunk(ie)]

cool..
However, I wonder why the hardware test failed to show up the problem. Isn't it supposed to show these sort of things?

 

[Becko]

cool..
However, I wonder why the hardware test failed to show up the problem. Isn't it supposed to show these sort of things?

Well,... when I brought the Mac at the Apple Service Center aside from telling the technician about the Kernel Panic error and the graphic-video/pixel corruption, I also told him that all tests were executed and all of them proved with positive results, however he responded that as an Apple Service Center they have their own methods to diagnostics errors.

One hour later he called me and said that indeed the problem was video related due a video chip malfunction on the Logic Board.

So yeah the apple tests are "supposed" to detect the problem, but the truth is that if you are getting a Kernel Panic take it to Apple don't trust the tests.

Hope people can learn from my experience.