If you think you might be able to offer advice on how I move on from the situation I'm in, please read on.
I got a new Unibody MBP 15" in October. I had it for 6 weeks then the backlight went permanently dim. Apple insisted it be taken in for repair. Couldn't make 3 h round trip so they reluctantly agreed to courier it to a repair place on 12 Dec. It sat about there for a while and long-story-short I got it back 4 weeks later after both screen and logic board were replaced.
After a couple of days I realised the sub woofer was not working. It worked when I pressed in a certain spot on the underneath. Apple agreed to replace the machine this time, and after signing legal documents they sent me a new machine while I still have the old one. They asked me what spec and I told them on the phone and in a confirmation email. I got it today and it is a different spec. 5400 RPM instead of 7200 RPM.
Since I paid a lot of cash 14 weeks ago, I have had a fully functioning laptop for 6 weeks. And now I have to get back on the phone and waste more time trying to resolve this.
The nice lady a customer services has been assuring me I'll be compensated for my inconveniences along the way but quite frankly it is hard to imagine what could possibly placate me now - the 4 weeks over Christmas and New Year was bad enough. When you invest so much in a product you just expect it to work or at least be put right very quickly and efficiently.
How hard should I be on them? What can I reasonably expect now?
I got a new Unibody MBP 15" in October. I had it for 6 weeks then the backlight went permanently dim. Apple insisted it be taken in for repair. Couldn't make 3 h round trip so they reluctantly agreed to courier it to a repair place on 12 Dec. It sat about there for a while and long-story-short I got it back 4 weeks later after both screen and logic board were replaced.
After a couple of days I realised the sub woofer was not working. It worked when I pressed in a certain spot on the underneath. Apple agreed to replace the machine this time, and after signing legal documents they sent me a new machine while I still have the old one. They asked me what spec and I told them on the phone and in a confirmation email. I got it today and it is a different spec. 5400 RPM instead of 7200 RPM.
Since I paid a lot of cash 14 weeks ago, I have had a fully functioning laptop for 6 weeks. And now I have to get back on the phone and waste more time trying to resolve this.
The nice lady a customer services has been assuring me I'll be compensated for my inconveniences along the way but quite frankly it is hard to imagine what could possibly placate me now - the 4 weeks over Christmas and New Year was bad enough. When you invest so much in a product you just expect it to work or at least be put right very quickly and efficiently.
How hard should I be on them? What can I reasonably expect now?
