MBP keeps rebooting (El Capitan)

Discussion in 'OS X El Capitan (10.11)' started by Thijs Moonen, Nov 5, 2016.

  1. Thijs Moonen macrumors member

    Joined:
    Aug 22, 2011
    #1
    Hi, and thanks for reading.

    I was hoping you could help me diagnose what's wrong with my Macbook Pro (13-inch Retina MBP, A1502, late 2013). To go straight to the symptoms, skip the next three paragraphs and go to "1 ..2...3..." etc.)

    I first noticed some an issue about 2 months ago where the computer wouldn't come out of sleep nicely. The screen would stay black and then randomly come back to life. Also, my audio jack has been acting up (when plugging out headphones I would sometimes not be able to change the volume), but this may be unrelated

    I had tried resetting the RAM by holding cmd+option+p+r and rebooting. This seemed to have solved the screen issue but not the audio-jack issue (which, again, may be unrelated).

    Today, things went haywire. I noticed that the computer rebooted although I didn't shut it down. Strange. A few different things have happened since.

    --
    Symptoms:

    1. Sometimes the computer would boot normally; then after a minute or two the "are you sure you want to shut down your computer now" window appears. Even if I click "Cancel" the screen will go black another ten seconds or so after that.

    2. Sometimes it will boot halfway and then go black again

    3. Automatic reboots ("reboot loop")

    Is it an issue with pram or nvram? is it a graphics card issue (i had issues with my 2011 15 inch mbp but never heard of any graphics card issues on later retina models.

    Things I've tried:

    1. reset the NVRAM (cmd+opt+p+r). The result is a reboot loop
    2. restart in Diagnostics (opt+d). The result is it says "serial number could not be found - needs service" - and then i can either restart or shut down


    Any ideas what I can try? Any idea what the diagnoses may be?

    Thanks!
     
  2. nollimac macrumors regular

    nollimac

    Joined:
    Oct 10, 2013
    #2
    I have the same issue...when you say it boots halfway, it didn't load your user profile and seem to get into a booting hiccups...the only way to resolve is to clear the pram. My post is further down and at least I am not the only one.
     
  3. nollimac macrumors regular

    nollimac

    Joined:
    Oct 10, 2013
    #3
    OP, did yours started after upgrading to 10.11.6?
     
  4. nollimac macrumors regular

    nollimac

    Joined:
    Oct 10, 2013
    #4
  5. Thijs Moonen thread starter macrumors member

    Joined:
    Aug 22, 2011
    #5
    Hi nollimac, it could well be that the issues started after upgrading to 10.11.6 . I can't check the console - I'm barely ever able to get to start-up screen anymore. I've tried all the usuals like resetting PRAM and what not. No success.

    I'm giving up. Bringing it in for service. I'll let you know what the issue was if I find out.
     
  6. nollimac macrumors regular

    nollimac

    Joined:
    Oct 10, 2013
    #6
    Any news? Luckily, I have three partitions on my MacBook Pro that include a virgin 10.11.6 partition that I can go to and run Diskutility first aid on my main partition when resetting PRAN doesn't resolve. That usually resolves.
     

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