Greetings -
I love my MBP (15'') to death, but it's keyboard has been nothing but trouble. So let me recount my tale of woe - when I first got it almost a year and a half ago, I found that the case wasn't sitting right on any flat surface I put it on (it did that thing chairs do when their feet aren't aligned, it rocked back and forth from corner to corner.) So, I called Apple, and they sent me a box and replaced the case assembly under warranty no problem. Worked great after that, HOWEVER, I normally use a skinny Apple wireless keyboard in lieu of the stock laptop keyboard. When I did use the inbuilt MBP keyboard though, I noticed the 'h' key wasn't 'h-ing' properly; it wasn't as sensitive to being pressed as all the other keys. So, instead of dealing with Apple directly again, I went to the local Apple Service Center (not a store) and they said they'd need to replace the keyboard, again, under warranty no problem. So NOW, about 6 months after that keyboard replacement, I've noticed the keyboard backlight doesn't work. I took it in again to the local place, and they ordered a new board etc., but when they took it apart, they claimed there was "so much sticky stuff that the topcase was practically glued down." That's my problem - nothing was ever, EVER spilled on it, no external damage, no anything of that sort, however I'm afraid they'll just write it off to liquid damage and void out my warranty.
So, I apologize if that was too long, but if anyone could offer some advice on how to handle this situation (not to sound melodramatic
), I would be very thankful!
~Con
I love my MBP (15'') to death, but it's keyboard has been nothing but trouble. So let me recount my tale of woe - when I first got it almost a year and a half ago, I found that the case wasn't sitting right on any flat surface I put it on (it did that thing chairs do when their feet aren't aligned, it rocked back and forth from corner to corner.) So, I called Apple, and they sent me a box and replaced the case assembly under warranty no problem. Worked great after that, HOWEVER, I normally use a skinny Apple wireless keyboard in lieu of the stock laptop keyboard. When I did use the inbuilt MBP keyboard though, I noticed the 'h' key wasn't 'h-ing' properly; it wasn't as sensitive to being pressed as all the other keys. So, instead of dealing with Apple directly again, I went to the local Apple Service Center (not a store) and they said they'd need to replace the keyboard, again, under warranty no problem. So NOW, about 6 months after that keyboard replacement, I've noticed the keyboard backlight doesn't work. I took it in again to the local place, and they ordered a new board etc., but when they took it apart, they claimed there was "so much sticky stuff that the topcase was practically glued down." That's my problem - nothing was ever, EVER spilled on it, no external damage, no anything of that sort, however I'm afraid they'll just write it off to liquid damage and void out my warranty.
So, I apologize if that was too long, but if anyone could offer some advice on how to handle this situation (not to sound melodramatic
), I would be very thankful!~Con
