MBP (Late 2013) - Black Screen/Hard Restart Problem

Discussion in 'MacBook Pro' started by John Doe 57, Jul 30, 2014.

  1. John Doe 57 macrumors 65816

    John Doe 57

    Joined:
    Jan 26, 2008
    Location:
    Los Angeles, CA
    #1
    MacBook Pro 15.4-inch
    Mavericks 10.9.4
    2.6GHz Quad i7
    1TB SSD
    16GB RAM
    Late 2013


    My girlfriend is having a problem with her screen turning off on her. When quitting apps like Photoshop or Lightroom, the screen goes black and the only way to get the screen to turn back on is by doing a hard restart. This happened to me twice today within 10 minutes. When the screen is black, I can still increase the volume via the keyboard and sound is still present from the speakers but no visuals.

    A few weeks ago, when exiting out of full screen mode in Netflix, the screen displayed 12 or so copies of each other. In other words, it was like the screen turned into 12 screens all displaying the same image. Very worrying indeed.

    She still has AppleCare coverage. Would this likely be a logic board and/or GPU problem?

    Thanks.
     
  2. mrmali macrumors member

    Joined:
    Jun 12, 2014
    #2
    I can advise you for reinstalling mavericks if it continues get the machine to Apple store immediatly

     
  3. John Doe 57 thread starter macrumors 65816

    John Doe 57

    Joined:
    Jan 26, 2008
    Location:
    Los Angeles, CA
    #3
    Alright, thank you. That's pretty much what I assumed would be the best option here.
     

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