ok so i have an issue with not exactly my macbook pro, but the magsafe power connecter. On the part that connects to the computer, the wire has become loser. at frist it was just wigglely and clearly need to be replaced. i thought it would last a while longer. becuase my computer is very low on power it wont stay on on account of the power beinf disconnected often. my brother told me to put tape over it.. to hold it in place.. and that basically made it worse.. it burned the wire and basically melted it to the heat. my computer is currently opearating however i would like to know how i would go about get this replaced. i live in ottawa, canada and there is no direct apple store i can go to. If i call apple customer service is there anything i will need to have in hand?