MBP Mid 2010' Ongoing Kernel Panics - apple support Feedback

[Raging Demon Ltd]

Hey guys,

Newbie here but I wanted to see if I could get some reliable responses on this issue (which appears to be a known issue from doing my research)

I have a mid 2010 MBPro with a 2.88 Ghz Intel i7 and 8gb of Ram.

I have been having kernel panic crashes for the last 3 years, with the same crashes each time; (screen goes blank, laptop restarts, screen goes grey, then the message screen comes up "your macbook restarted because of a problem" in numerous languages" then boots up as normal to the sign in page.)

I called Apple support today and they recommended that I do a factory reset and fresh install from the boot up DVD's that came with my machine before I consider taking it into a store and getting them to replace the logicboard or whatever hardware is causing the issue. Activity monitor has Kernel_task clocked at around 753mb which is apparently quite high. The customer service dude made it quite clear that in doing the fresh install, if it's a software issue, it should wipe itself in the reset and there should be no such Kernel_test showing up in Activity Monitor with the new install. Does this sound about right, or am I being fed a load of BS?

Reason I ask is because from the people I've spoken to who are MBP veterans, they've all come out and said that it sounds like an issue with the logicboard which just needs to be replaced.

Any thoughts on this? If I'm missing spec information that you think is integral to this story please let me know.

Thanks!

 

[Eithanius]

It is a logicboard issue alright...

I'd replaced my board last year when Mavericks started to screw it upside down...

 

[Taz Mangus]

Hey guys,

Newbie here but I wanted to see if I could get some reliable responses on this issue (which appears to be a known issue from doing my research)

I have a mid 2010 MBPro with a 2.88 Ghz Intel i7 and 8gb of Ram.

I have been having kernel panic crashes for the last 3 years, with the same crashes each time; (screen goes blank, laptop restarts, screen goes grey, then the message screen comes up "your macbook restarted because of a problem" in numerous languages" then boots up as normal to the sign in page.)

I called Apple support today and they recommended that I do a factory reset and fresh install from the boot up DVD's that came with my machine before I consider taking it into a store and getting them to replace the logicboard or whatever hardware is causing the issue. Activity monitor has Kernel_task clocked at around 753mb which is apparently quite high. The customer service dude made it quite clear that in doing the fresh install, if it's a software issue, it should wipe itself in the reset and there should be no such Kernel_test showing up in Activity Monitor with the new install. Does this sound about right, or am I being fed a load of BS?

Reason I ask is because from the people I've spoken to who are MBP veterans, they've all come out and said that it sounds like an issue with the logicboard which just needs to be replaced.

Any thoughts on this? If I'm missing spec information that you think is integral to this story please let me know.

Thanks!

Create a new partition on your internal hard drive, clean install OS X to the new partition. Boot to the new partition and set it up, don't install anything other then the basic system. Use the clean install and see if the kernel panics happen. If they do then take it into the Apple and show the problem. This way you don't have to disturb your primary installed OS X. If it is a logic board issue and it is replaced, when you get to back, boot to the primary partition and delete the new partition. You can now use your original install.

 

[Pineapples23]

Is this 15 inch? Just wondering, did you also get screen flickering issues too? If so this is a known defect that apple covered, until last year I believe. They stopped covering it. It happens to a small subset of 15 inch mbp. It most likely is logic board problem that needs to be replaced. Replacing the logic board will help with the freezing, but the screen flicker may still keep going.