MBP needs new logic board. :(

Well I never thought I would be here. I suppose reality is when it happens to you.
After I got my MBP, 17" 2.8 (Only 1.5 months old now) i noticed it was slightly odd. Perhaps it was a placebo effect since this is my first mac. However the problem only escalated.

Last week I started getting 10-20 minute start ups; programs would lock up and become unresponsive. The laptop was sickening to use. So I called apple. I was on the phone one time for 35 minutes, and another time for 42 minutes. Both times a genius was unable to help. They recommended I take it to a repair shop. Well I live in South Dakota, so this is difficult. So I ended up taking it to a licensed repair shop in Sioux Falls, SD. This was an hour drive, but it wasn't too bad.

After leaving my computer with them they thought it was my hard drive. So they ordered another. This did not help, so they tested other avenues. Apparently the motherboard was shot, so they ordered another one. I dropped my laptop off on the 26th. So they have already sent two parts overnight to the repair shop. I should hopefully get my laptop today.

I was very pleased with apples customer service, and that off the repair shop. However I am upset that a nearly brand new laptop has had such a catastrophic failure. I have lost a bit of trust in apple.

p.s. My dell desktop has never even looked at me wrong, nor has my dell laptop.

 

I suppose so . I do fix computers (PC's) for a living and I do never see a MAC in for repair/issues. Ohh well, I do still love my mac. Also the repairs are free . I heart applecare

 

So, I went to the repair office yesterday afternoon in terrible weather to pick up my MBP. So from SAT to THUR on a repair. I was quite pleased with this as they did order two parts separately and install a new logic board/motherboard in one day. I got my laptop home, and began installing all of my widgets and programs. However to my horror my speakers emit a horrendous crackle and pop.

My speedily repaired laptop is now greeting me with hisses and cracks; I nearly lose it. After driving an hour there and an hour back twice, my issues have not been fixed. On top of this its 8:00pm now, the repair shop is closed, as is apple-care.

I was able to call the repair shop today, and after conferencing with a very nice gentlemen my issue was near fixed. Both speakers hissing on a new logic board indicates a failed logic board. So this man ordered me another logic board. So now I will have to take my laptop in for another repair. Another hour drive there and an hour drive back out of my busy schedule.

Perhaps on my third logic board I can get a functioning unit.

Am I over-reacting? I understand this is not normal, and the customer service has been exceptional throughout. However this has inconvenienced me greatly.

Thoughts?

 

Well a conclusion has not been reached with my issue. I called apple-care later today and spoke with a gentleman who tried, albeit valiantly, but failed to repair my issue. He said he was unsure about what the issue was, and recommended I see the repair shop again. I thanked him for his time, and got off the phone.

Now I call apple-care again, a little later in the day. I spoke with a rude gentlemen and he informed me it looked like a hardware issue. We talked about my options.

1. Go to the repair shop. 1 hour there, 1 hour back, and my schedule gets messed up.

2. 1-2 Business days waiting for a box, 7-10 business days for mail in repair. (This quote is straight from an apple-cares manager's mouth.)

Both options only served to anger me more, as both seemed to inconvenience more than the last.

Now I spent some time collecting my thoughts. I then called apple-care again and spoke with a very nice lady, I then asked to speak with her supervisor.

This gentlemen was polite, although slightly hard of hearing
He told me about the options again, although in more detail. He said due to the nature of the speakers (Crackle/popping) it was a hardware issue and would need to be looked at. He said if the next repair was not successful, or if another problem were to arise he would most likely replace my machine.

So I am still without a fully functioning computer. (The audio jacks do not work either) I must either waste more of my time/money driving and waiting (Missing work and school) or wait 8-12 business days for the same effect.


Can someone assuage me?

rant off

 

Ugh still no conclusion. Well today I am missing two classes, two hours of work, driving two hours, and only to hopefully have a functioning computer today.

1.Two Classes Missed

2. $41.04 lost from missing 2 hours of work

3. 110 miles @ 2.65/gallon @ 21mpg = $14.00

I can only hope that this repair is both timely and successful. (However I would rather just get a new computer, as I have lost trust in this one.)

While this method is more costly, I cannot afford to have a non-functioning computer for 8-12 business days.

 

Closure

Well I drove down to Sioux Falls, and dropped off my Mac. He said it would be about a half hour, so I gladly waited and surfed the internet on an octad mac pro (That's about all they're used for) I got the machine back after about that time, and it worked. Plain and simple.

All has gone well with everything, so I am pleased. I did get a new keyboard while I was there, and wow! The apple keyboards, (Wired only, 10-key is a necessity) are incredible. They are so easy on your wrists!