Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

MBP: our stats about keyboard

Does your MBP 18/early 19 keyboard fails?

  • Yes

    Votes: 17 29.3%

  • No

    Votes: 41 70.7%
  • Total voters
    58
Jutah

Jutah

macrumors 65816
Original poster
Mar 30, 2012
1,026
461
there’s a lot of buzz around the MBP keyboard. Frankly speaking I do not understand how widespread the problem is.

I have a new MBP pro (bought 2 months ago) and the keyboard (3rd gen keyboard) is fine so far. I’m wondering if it worth the upgrade to the 4th gen.
 
Jutah said:
there’s a lot of buzz around the MBP keyboard. Frankly speaking I do not understand how widespread the problem is.

I have a new MBP pro (bought 2 months ago) and the keyboard (3rd gen keyboard) is fine so far. I’m wondering if it worth the upgrade to the 4th gen.
Click to expand...

Never had a keyboard failure in 30 years and 35 Macs. I treat my computers with respect, when keyboards become slimmer I adjust the force I use, and I don't eat junk foods on top of them.
 
  • Like
Reactions: Ghost31
I am waiting for the reviews of new so-called butterfly keyboard and then maybe try to take my ‘18 in for keyboard replacement.
 
Last edited:
You ruined the usefulness of the poll by adding that third option other than just yes and no.
 
xxray said:
You ruined the usefulness of the poll by adding that third option other than just yes and no.
Click to expand...

Thank you for your ENLIGHTENING answer
[doublepost=1558693337][/doublepost]
Christian 5G said:
I am waiting for the reviews of new so-called butterfly keyboard and then maybe try to take my ‘18 in for keyboard replacement.
Click to expand...

New too. I’ll wait for the review + tear down to understand if the improvement in solid or just marketing announcement.
 
Christian 5G said:
I am waiting for the reviews of new so-called butterfly keyboard and then maybe try to take my ‘18 in for keyboard replacement.
Click to expand...
Apple's not going to replace your keyboard just because you ask them to. They're only going to replace it if it fails.
 
Good luck getting any meaningful stats. So far, surveys and analyses I've seen claim failure rates of between 7% and 100% annually. In my organisation, 2 of more than 20 laptops showed minor symptoms of keyboard problems within 3 years from purchase. Both keyboards were replaced in under 1 hour by our Appel certified service partner.
 
a collegue a mine has just bought his MB air. after a week the "t" letter fails... he will probably change the keyboard. Let's see what will happen.
 
the third option of the poll makes little sense. Either the keyboard is failed or not, getting the 4th gen keyboard is immaterial to the poll question.
 
maflynn said:
the third option of the poll makes little sense. Either the keyboard is failed or not, getting the 4th gen keyboard is immaterial to the poll question.
Click to expand...

Ok if you think it’s better you can delete the third option
 
maflynn said:
Not my poll and I'm hesitant to alter it, if you had something in mind
Click to expand...
I see you are a moderator so I assume you can delete a radio button, leaving just the “yes/no” options. I can’t do this from my panel. That’s all.
 
Jutah said:
I see you are a moderator so I assume you can delete a radio button, leaving just the “yes/no” options. I can’t do this from my panel. That’s all.
Click to expand...
I don't like making changes to a poll unless the OP asks and I wanted to be sure you're good with it. I may not think the 3rd question made sense but you may have and that's what counts. Nonetheless, I removed the question
 
I would have separated the choices between the different models of 2018 and 2019 MBPs. But any who, yes I have: I've been through 4-6 repairs total. I originally bought a 13" 2018 and went through several keyboard-related repairs on that. Due to the frequency of the keyboard issues and the then-long turnaround time for the top-case replacement, Apple Support generously upgraded me to a 15" 2018. That, unfortunately, had keyboard issues twice, the 2nd time I sent in and got back just this week.

Given it went in *right before* they announced the 2019 models -- that is, it went in Wednesday of last week -- I have a feeling they put a 2019 model in mine. Assuming they did, the keyboard feels pretty solid for once and seems to be working fine so far. Here's hoping this crap has *finally* been sorted out.
 
  • Like
Reactions: Jutah
@maflynn

You implied that Apple is replacing failed 2018 keyboards with the updated 2019 units. Is that the case? Would you mind citing where you got that information?

Thanks.
 
Coder007 said:
@maflynn

You implied that Apple is replacing failed 2018 keyboards with the updated 2019 units. Is that the case? Would you mind citing where you got that information?

Thanks.
Click to expand...

Link
Some current MacBook Pro 13-inch with Touch Bar and 15-inch customers that bring in their keyboards for repair will actually have their keyboards replaced with ones that have these new materials, Apple says. That will only happen for MacBooks that have the third-generation butterfly keyboard today: the 2018 models of the MacBook Pro and the new MacBook Air.
Click to expand...
 
  • Like
Reactions: Jutah
FineFuturity said:
I would have separated the choices between the different models of 2018 and 2019 MBPs. But any who, yes I have: I've been through 4-6 repairs total. I originally bought a 13" 2018 and went through several keyboard-related repairs on that. Due to the frequency of the keyboard issues and the then-long turnaround time for the top-case replacement, Apple Support generously upgraded me to a 15" 2018. That, unfortunately, had keyboard issues twice, the 2nd time I sent in and got back just this week.

Given it went in *right before* they announced the 2019 models -- that is, it went in Wednesday of last week -- I have a feeling they put a 2019 model in mine. Assuming they did, the keyboard feels pretty solid for once and seems to be working fine so far. Here's hoping this crap has *finally* been sorted out.
Click to expand...

Good point.
It is possible you have the keyboard model. In which way you feel it more solid? My 3rd gen keyboard feels very solid, with a very short run and a firm click.
 
I purchased my 2018 MacBook Pro not all that long ago I dont worry so much because I have AppleCare and the replacement scheme but so far touch wood I have no issues with my keyboard so I think its minor hopefully
 
Jutah said:
Good point.
It is possible you have the keyboard model. In which way you feel it more solid? My 3rd gen keyboard feels very solid, with a very short run and a firm click.
Click to expand...

I say solid in the sense that the keys don't double-press right out of the starting gate. And maybe it's just me, but the keys feel... sturdier to type on than what I had previously? I'm not sure how to describe it, but I really do think they'll be more reliable going forward. Only time will tell, I suppose.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back