MBP: our stats about keyboard

Discussion in 'MacBook Pro' started by Jutah, May 23, 2019.

?

Does your MBP 18/early 19 keyboard fails?

  1. Yes

    17 vote(s)
    29.3%
  2. No

    41 vote(s)
    70.7%
  1. Jutah macrumors regular

    Joined:
    Mar 30, 2012
    #1
    there’s a lot of buzz around the MBP keyboard. Frankly speaking I do not understand how widespread the problem is.

    I have a new MBP pro (bought 2 months ago) and the keyboard (3rd gen keyboard) is fine so far. I’m wondering if it worth the upgrade to the 4th gen.
     
  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    No. You're computer is new there's no reason to upgrade and if your keyboard fails you'll get the new one anyways
     
  3. PongPong macrumors newbie

    Joined:
    May 22, 2019
  4. ReanimationLP macrumors 68030

    ReanimationLP

    Joined:
    Jan 8, 2005
    Location:
    On the moon.
    #4
    I wouldn't count the 4th gen as being super amazing since it's already on that list too for the replacement program. I guess they are anticipating their 4th attempt at not working out either?
     
  5. SoyCapitanSoyCapitan

    Joined:
    Jul 4, 2015
    Location:
    Paris
    #5
    Never had a keyboard failure in 30 years and 35 Macs. I treat my computers with respect, when keyboards become slimmer I adjust the force I use, and I don't eat junk foods on top of them.
     
  6. Christian 5G, May 24, 2019
    Last edited: May 24, 2019

    Christian 5G macrumors 6502a

    Christian 5G

    Joined:
    Jun 16, 2010
    Location:
    Orange County, CA
    #6
    I am waiting for the reviews of new so-called butterfly keyboard and then maybe try to take my ‘18 in for keyboard replacement.
     
  7. xxray macrumors 6502a

    Joined:
    Jul 27, 2013
    #7
    You ruined the usefulness of the poll by adding that third option other than just yes and no.
     
  8. chabig macrumors 603

    Joined:
    Sep 6, 2002
    #8
    You will have to purchase a new machine. Apple’s not just going to give you a new computer.
     
  9. Christian 5G macrumors 6502a

    Christian 5G

    Joined:
    Jun 16, 2010
    Location:
    Orange County, CA
    #9
    Made a mistake, I meant for keyboard replacement :) Thank you for pointing it out.
    My ‘18 got extra warranty, so will be keeping it for a few more years (hopefully, uncertain these days)
     
  10. Jutah thread starter macrumors regular

    Joined:
    Mar 30, 2012
    #10
    Thank you for your ENLIGHTENING answer
    --- Post Merged, May 24, 2019 ---
    New too. I’ll wait for the review + tear down to understand if the improvement in solid or just marketing announcement.
     
  11. lambertjohn macrumors 6502a

    Joined:
    Jun 17, 2012
    #11
    Apple's not going to replace your keyboard just because you ask them to. They're only going to replace it if it fails.
     
  12. Jutah thread starter macrumors regular

    Joined:
    Mar 30, 2012
    #12
    Yes that’s implied.
     
  13. leman macrumors G3

    Joined:
    Oct 14, 2008
    #13
    Good luck getting any meaningful stats. So far, surveys and analyses I've seen claim failure rates of between 7% and 100% annually. In my organisation, 2 of more than 20 laptops showed minor symptoms of keyboard problems within 3 years from purchase. Both keyboards were replaced in under 1 hour by our Appel certified service partner.
     
  14. Jutah thread starter macrumors regular

    Joined:
    Mar 30, 2012
    #14
    a collegue a mine has just bought his MB air. after a week the "t" letter fails... he will probably change the keyboard. Let's see what will happen.
     
  15. maflynn Moderator

    maflynn

    Staff Member

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    May 3, 2009
    Location:
    Boston
    #15
    the third option of the poll makes little sense. Either the keyboard is failed or not, getting the 4th gen keyboard is immaterial to the poll question.
     
  16. Jutah thread starter macrumors regular

    Joined:
    Mar 30, 2012
    #16
    Ok if you think it’s better you can delete the third option
     
  17. maflynn Moderator

    maflynn

    Staff Member

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    Location:
    Boston
    #17
    Not my poll and I'm hesitant to alter it, if you had something in mind
     
  18. Jutah thread starter macrumors regular

    Joined:
    Mar 30, 2012
    #18
    I see you are a moderator so I assume you can delete a radio button, leaving just the “yes/no” options. I can’t do this from my panel. That’s all.
     
  19. maflynn Moderator

    maflynn

    Staff Member

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    May 3, 2009
    Location:
    Boston
    #19
    I don't like making changes to a poll unless the OP asks and I wanted to be sure you're good with it. I may not think the 3rd question made sense but you may have and that's what counts. Nonetheless, I removed the question
     
  20. FineFuturity macrumors regular

    FineFuturity

    Joined:
    Feb 19, 2012
    Location:
    TX, United States
    #20
    I would have separated the choices between the different models of 2018 and 2019 MBPs. But any who, yes I have: I've been through 4-6 repairs total. I originally bought a 13" 2018 and went through several keyboard-related repairs on that. Due to the frequency of the keyboard issues and the then-long turnaround time for the top-case replacement, Apple Support generously upgraded me to a 15" 2018. That, unfortunately, had keyboard issues twice, the 2nd time I sent in and got back just this week.

    Given it went in *right before* they announced the 2019 models -- that is, it went in Wednesday of last week -- I have a feeling they put a 2019 model in mine. Assuming they did, the keyboard feels pretty solid for once and seems to be working fine so far. Here's hoping this crap has *finally* been sorted out.
     
  21. Coder007 macrumors newbie

    Joined:
    Sep 5, 2018
    #21
    @maflynn

    You implied that Apple is replacing failed 2018 keyboards with the updated 2019 units. Is that the case? Would you mind citing where you got that information?

    Thanks.
     
  22. maflynn Moderator

    maflynn

    Staff Member

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    May 3, 2009
    Location:
    Boston
    #22
    Link
     
  23. Jutah thread starter macrumors regular

    Joined:
    Mar 30, 2012
    #23
    Good point.
    It is possible you have the keyboard model. In which way you feel it more solid? My 3rd gen keyboard feels very solid, with a very short run and a firm click.
     
  24. Cutiekitty92 macrumors 68000

    Cutiekitty92

    Joined:
    Apr 11, 2015
    Location:
    UK
    #24
    I purchased my 2018 MacBook Pro not all that long ago I dont worry so much because I have AppleCare and the replacement scheme but so far touch wood I have no issues with my keyboard so I think its minor hopefully
     
  25. FineFuturity macrumors regular

    FineFuturity

    Joined:
    Feb 19, 2012
    Location:
    TX, United States
    #25
    I say solid in the sense that the keys don't double-press right out of the starting gate. And maybe it's just me, but the keys feel... sturdier to type on than what I had previously? I'm not sure how to describe it, but I really do think they'll be more reliable going forward. Only time will tell, I suppose.
     

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27 May 23, 2019