MBP Quality Issue

Discussion in 'MacBook Pro' started by verveshen, Oct 13, 2007.

  1. verveshen macrumors member

    Joined:
    Apr 1, 2005
    #1
    I was wondering what happened to the QCs in China, especially those in charge of the MBP lines. Got my MBP CD with whining issue and had the logic board replaced twice last year. Got my MBP C2D with display issue and had the monitor replaced twice this year. Now I am waiting for my MBP SR... Finger crossed! Please! NO MORE GLITCHES FROM APPLE!
     
  2. xpovos macrumors 6502a

    xpovos

    Joined:
    Jun 7, 2007
    Location:
    Tennessee
    #2
    Seeing as how I've been through eleven MBPs in the last year (and documented my various issues on this forum), I would have to agree. They really need to address their QC process, because buying a $2K-3K computer should be reassuring rather than scary.
     
  3. klymr macrumors 65816

    Joined:
    May 16, 2007
    Location:
    Utah
    #3
    I wonder if we all started writing emails and sending them to Apple if they might address this issue. If we all started writing in, they might start stepping up their QC. Worth a shot?
     
  4. Luis Ortega macrumors 6502a

    Joined:
    May 10, 2007
    Location:
    Fetcham Surrey UK
    #4
    Not unless it's backed up by a purchasing decision.
    If you keep buying a faulty product, what's the incentive for a company to change?
    I would never buy three, let alone 11, faulty products from anyone.
    Personally, my Mac is perfect and of a finer quality than most PCs I have owned. There is a difference on some level, but on another it's still a machine built from various different components by people all over the world. It's not possible for quality to be constant.
     
  5. xpovos macrumors 6502a

    xpovos

    Joined:
    Jun 7, 2007
    Location:
    Tennessee
    #5
    Agreed, but for the record, I didn't actually buy 11 MacBook Pros. I paid for two, and the rest were exchanges/refunds due to defects.
     
  6. verveshen thread starter macrumors member

    Joined:
    Apr 1, 2005
    #6
    We have to suffer a lot to go through the Apple technical support. My personal favorite quote is

    "Sir, I understand that you are frustrated and I apologize for the faulty Macbook Pro. But we won't replace your laptop unless it has been repaired three times."



     
  7. zepharus macrumors 6502a

    zepharus

    Joined:
    Aug 7, 2007
    #7
    Dude ELEVEN?!?! Holy crap....
     
  8. jamito macrumors newbie

    Joined:
    Dec 12, 2004
    Location:
    Ames,IA
    #8
    If you machine is less than 2 weeks old, you can ask for a replacement. I had a machine replaced 3 times in 2 months because each problem I had was detected within the 2 week time frame.
     
  9. Trepex macrumors 6502a

    Trepex

    Joined:
    Apr 5, 2007
    Location:
    Ottawa, Canada
    #9
    You can ask for a replacement even long outside of that window and if your request has grounds, they generally oblige. My first apple machine ever (a 2.2GHz SR) was in the shop 3 times in the first two months. I was not happy. Luckily they worked with me to get it replaced with a brand new one :)
     
  10. verveshen thread starter macrumors member

    Joined:
    Apr 1, 2005
    #10
    My MBP C2D was okay for around 4 weeks and then LCD panel went wrong, unfortunately.

     
  11. zootie macrumors newbie

    Joined:
    Aug 17, 2007
    #11
    I have had a bit if a nightmare obtaining a MBP, firstly I ordered it mid august and waited 4 ½ weeks for it to arrive only to be DOA (screen was faulty) when it did turn up the apple store apologised and said the replacement would be 2 weeks. 2 weeks later it came in only to be DOA again at least this time you could see the screen but only to display KP errors every boot. I am now awaiting my 3rd MBP from apple and have been assured a specialised tech would be assuring it is in full working order, there has been some compensation from apple for the “bad luck” as the spoke person said to me although its been a long haul for the money I have laid out…I love MAC and use them frequently at my work but does not make it any easier to swallow
     
  12. verveshen thread starter macrumors member

    Joined:
    Apr 1, 2005
    #12
    Right, I shall reveal the good news first.

    Good news: I can confirm that Apple's revised its power adapter. The MBP SR that I received with serial number w87411 this morning has a relatively smaller adapter.

    Bad news: TNT completely shattered my brand new MBP SR! Monitor shattered! Keyboard shattered! Optical drive wrecked! What a mess!

    I complained to TNT UK and was informed

    "Sir, we don't compensate the damage to the laptop. Please contact your sender and they will send you a new one."

    Another two weeks waiting...
     
  13. bmcgrath macrumors 65816

    bmcgrath

    Joined:
    Oct 5, 2006
    Location:
    London, United Kingdom
    #13
    That's nice of TNT

    But speaking of quality control.
    My 13 month old Macbook Pro Core Duo is perfect. Never had a single problem with it. The most solid, best made laptop I have owned. I'v gone through 4 Dells before cause of poor quality control.
    But I guess there is bad Apples out there :(
     

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