MBP random freezing, Apple's no help

iToaster

macrumors 68000
Original poster
May 3, 2007
1,742
0
In front of my MacBook Pro
So, I love my MBP and all, but it's been getting random freezes: everything stops, even the mouse. I called Apple, no help there (took too long, no real answer). You guys have any idea what's wrong with it?
 

iToaster

macrumors 68000
Original poster
May 3, 2007
1,742
0
In front of my MacBook Pro
I can elaborate. I'll be looking at something on Safari, bam, frozen, no response. I'll be looking at pictures in iPhoto, bam, frozen, no response. It's completely random, no specific app, no specific times, no response. Every time I have to force a shutdown. Tried resetting PRAM and all that other stuff. Tried repairing permissions and such, none of it helps. And neither does Apple... just sat there for 34 mins while the guy replies vaguely to my questions. I don't know what's happening, and I can't get any help.
 

squeeks

macrumors 68040
Jun 19, 2007
3,389
14
Florida
wow...havent had that happen since ive been using any newer mac, way back when in os 8.6 maybe, but ive never had a mac just freeze, i would keep an eye on the temps usually random freezes like that are heat related, and if you're just doing what you're saying, surfing and what not, it should be pretty cool, something like ~45c CPU 50c GPU core or close to that, ive never seen temps over 80c mine espically not just surfing
 

Jestered

macrumors 6502
Oct 13, 2005
426
0
Austin, Texas
Demand a replacement???? There is nothing to prove that there is a hardware failure yet. And even if there is, they will repair it before replace it.

You need to find out if it is hardware related or software. Have you added RAM? Bad RAM can cause what you have described. Have you booted to the install disk and run Disk Utility? Are there errors on the drive? If so, are they repairable? Is there anything connected to the comptuer (external drive, printer, etc...)? Have you tried loggin in using a different user to see if it happens then too? Have you performed an archive and install?

There is nothing about a machine freezing up that makes me think it is hardware over software. More than not you will have a software issue.
 

Jestered

macrumors 6502
Oct 13, 2005
426
0
Austin, Texas
Hmmm, I don't have any Apple stores too close (hour and a half away). Should I email sjobs@mac.com?
Email him what? First of all sjobs@mac.com is not going to get you Steve Jobs (at least that is not the email that most use). Jobs & Apple can't do anything for you until an issue is found. You don't know what the problem is. You have to prove a hardware failure before anything can happen as far as a repair.

Have you done any of the things that I mentioned in my previous post?
 

iToaster

macrumors 68000
Original poster
May 3, 2007
1,742
0
In front of my MacBook Pro
Email him what? First of all sjobs@mac.com is not going to get you Steve Jobs (at least that is not the email that most use). Jobs & Apple can't do anything for you until an issue is found. You don't know what the problem is. You have to prove a hardware failure before anything can happen as far as a repair.

Have you done any of the things that I mentioned in my previous post?
I am aware it's not Steve. I'm away from my installation disks right now (I'll do the test when I get back, I'm stupid for not taking action about this earlier), but I haven't installed any new RAM, don't have printers connected most of the time when it happens, and also don't have an external HD. It might be software, but it seems to broad to be so.
 

Maui

macrumors 6502a
May 18, 2007
869
0
How often does it happen? You could take the 90-minute drive to the Apple store, then sit at the Genius Bar and surf the web until it freezes, then hand it to a Genius. It might help with the diagnosis.
 

mgargan1

macrumors 65816
Feb 22, 2003
1,218
0
Reston, VA
I've been having the same problem. But the difference was, i did install new RAM. Once i took it out, i haven't had any problems. That doesn't mean that the problem isn't there, but i just haven't had any problems yet.

One problem could be the logic board, which they replaced on my machine. But the problem persisted with my machine even after the logic board replacement.
 

kolax

macrumors G3
Mar 20, 2007
9,186
115
Is it a complete freeze or is it a kernal panic (where the screen darkens and theres lines of different languages telling you to turn your laptop off and on again).

If it was bad memory, I think it would trigger a kernal panic rather than a complete freeze.

It is most likely to be a software issue if it is freezing. Installed any hacks recently that try to "optimize your system" ?

I'd try an Archive and Install as previously mentioned.

But I don't know if giving you any advice is a good idea. Seems you are just after someone to say that your laptop is knackered and you are entitled to a free replacement.
 

iToaster

macrumors 68000
Original poster
May 3, 2007
1,742
0
In front of my MacBook Pro
The bad boy is essentially as I bought it. I only have an alarm clock and processor temp/usage/frequency in my finder bar, no shady software, my MBP just decided to stop randomly one day, not a kernel panic. I really have no idea what it is, it's completely random. I could just sit in the Apple store until it happens, but because it's random, I don't know how to make it happen, so I could be sitting there 5 minutes or a few hours. It would be nice, I wonder if I could take it in frozen (battery might last that long) and get them to analyze. Next time I'm near Cincinnati (not as far as I am now) I'll see if I can get it to seize up... not that I want it to. Too bad there aren't any Apple stores in KY :mad:

Edit: And no I don't want a replacement, I'm extremely happy with my MBP (it'll last me at least 3 more years), don't want to get another, I attach to my computers (got depressed when I sold my MB). I just don't want it to freeze up.
 

Eraserhead

macrumors G4
Nov 3, 2005
10,410
10,566
UK
Have you tried an Archive and Install of OS X yet?

If you've tried that what about an Erase and Install (though you will lose your data if it's not backed up)?

As those should solve the problem if it's software related.