Hi all.
Last Wednesday (9th), I ordered a refurb MBP 13.3/2.26/2x1GB/160 from the UK refurb store.
The order was made at around midday, so not too sure if they state an order cut off point for that to be classed as a working day.
Since then, the money has left my bank account but unfortunately remained on 'Not yet shipped'.
Along the way, the order got held up due to security checks. I specified my work address for the shipping address as opposed to my billing address as nobody would be in to sign for the delivery.
Since that was sorted on Friday morning, the sales support member informed me that it would be dispatched within 24 hours after clearing security. It is now over this time frame and so I called Apple again this lunchtime. I was again told that she could not see any reason for it to be delayed or held up and would send another email through to the dispatch centre and that she would hope it would be shipped within 24 hours, if not she would send me an email.
Has anybody else experienced these sorts of delays with orders?
I find their support communication to be very poor for an organisation of their magnitute along with the money people spend on their products.
Could it be a case of that because my order was held up for security checks (which I have no problem with - apart from wishing they had carried them out within the first 24 hours as it states in the UK ordering T&Cs) that they currently have no 'refurbs' in stock and are waiting for more to be available? I have asked each member of staff I've spoken to on the phone and been told that if that was the case I should have received an email to notify me of this.
I'm trying not to get too annoyed by it as afterall I am saving a considerable amount going down the refurb and online purchase, rather than bricks and mortor, but it's still £749 / $1200 afterall.
Apologies for the length of post! I appreciate your thoughts and comments.
Regards
Last Wednesday (9th), I ordered a refurb MBP 13.3/2.26/2x1GB/160 from the UK refurb store.
The order was made at around midday, so not too sure if they state an order cut off point for that to be classed as a working day.
Since then, the money has left my bank account but unfortunately remained on 'Not yet shipped'.
Along the way, the order got held up due to security checks. I specified my work address for the shipping address as opposed to my billing address as nobody would be in to sign for the delivery.
Since that was sorted on Friday morning, the sales support member informed me that it would be dispatched within 24 hours after clearing security. It is now over this time frame and so I called Apple again this lunchtime. I was again told that she could not see any reason for it to be delayed or held up and would send another email through to the dispatch centre and that she would hope it would be shipped within 24 hours, if not she would send me an email.
Has anybody else experienced these sorts of delays with orders?
I find their support communication to be very poor for an organisation of their magnitute along with the money people spend on their products.
Could it be a case of that because my order was held up for security checks (which I have no problem with - apart from wishing they had carried them out within the first 24 hours as it states in the UK ordering T&Cs) that they currently have no 'refurbs' in stock and are waiting for more to be available? I have asked each member of staff I've spoken to on the phone and been told that if that was the case I should have received an email to notify me of this.
I'm trying not to get too annoyed by it as afterall I am saving a considerable amount going down the refurb and online purchase, rather than bricks and mortor, but it's still £749 / $1200 afterall.
Apologies for the length of post! I appreciate your thoughts and comments.
Regards
