I don't know if it's just bad luck or what, but this month has been a nightmare trying to get my late '07 MBP repaired. It all started at the end of May when a little red line appeared on the right side of my display. The line would come and go, but worried it may be something more major than just a random glitch I took my MBP to the Genius Bar.
When I described the problem to the Genius, he said it was probably my video card and ran a test to confirm. Sure enough, the card was going bad, so he ordered a new logic board and scheduled a repair. Well after about 10 days I get my computer back and start testing it out. At first everything seems fine, then, after about 3 days the same red line appears again. I schedule another appointment, and this time the Genius tells me it's a problem with the display, so he puts in an order for the parts since they don't have them in stock, and I go on my way waiting for a call from the Apple Store.
Well, after a couple of days of waiting things really start going awry. My Bluetooth and wifi start randomly going out, and my date and time settings start going crazy too, so again, still waiting for the display clamshell to arrive, I make another appointment. When I describe the problem to the Genius he says it's a sign that the logic board is bad and says that it needs to be replaced again. He tells me he will add the logic board to the display order and will call me when it gets in.
Well a few days go by and I drop off my computer for repair. When I pick it up everything looks good, I try it out in the store and everything is fine. But after I get home I run into a new issue! Now, every time I close the lid the computer just shuts off and has to be restarted with the power button. When the computer turns back on a progress bar comes up and then finally restores me to where I was when the computer was closed, except bluetooth and wifi have to be manually turned back on.
So last night I call 1-800-APL-CARE, and the tech runs me through the usual reset of SMC and PRAM, none of which works, and then has me do a full restore of the system. Hoping this will solve the problem I follow his directions. But after finally getting through reinstalling Snow Leopard I close the lid and the problem is still there!
I've got another Genius Bar appointment scheduled for this evening. I'm about at my wits end with this thing! In less than a month I've already had two logic boards and a display replaced and every time I take it in new problems come up! Is it possible that the Genius will see all that's been done and just give me a replacement? I'm not trying to be selfish here but I just want a computer that works! The timing is pretty horrible too, because this weekend I go on the first of 3 major business trips in the month of July, and all of them will require me to depend heavily on my MBP. What do I need to do now? The tech I spoke to last night said if the restore didn't work then they'd probably need to replace the logic board again, but I just don't think another logic board is going to help at this point. Does anybody have any advice on how to get a replacement? I'd appreciate any help I can get.
When I described the problem to the Genius, he said it was probably my video card and ran a test to confirm. Sure enough, the card was going bad, so he ordered a new logic board and scheduled a repair. Well after about 10 days I get my computer back and start testing it out. At first everything seems fine, then, after about 3 days the same red line appears again. I schedule another appointment, and this time the Genius tells me it's a problem with the display, so he puts in an order for the parts since they don't have them in stock, and I go on my way waiting for a call from the Apple Store.
Well, after a couple of days of waiting things really start going awry. My Bluetooth and wifi start randomly going out, and my date and time settings start going crazy too, so again, still waiting for the display clamshell to arrive, I make another appointment. When I describe the problem to the Genius he says it's a sign that the logic board is bad and says that it needs to be replaced again. He tells me he will add the logic board to the display order and will call me when it gets in.
Well a few days go by and I drop off my computer for repair. When I pick it up everything looks good, I try it out in the store and everything is fine. But after I get home I run into a new issue! Now, every time I close the lid the computer just shuts off and has to be restarted with the power button. When the computer turns back on a progress bar comes up and then finally restores me to where I was when the computer was closed, except bluetooth and wifi have to be manually turned back on.
So last night I call 1-800-APL-CARE, and the tech runs me through the usual reset of SMC and PRAM, none of which works, and then has me do a full restore of the system. Hoping this will solve the problem I follow his directions. But after finally getting through reinstalling Snow Leopard I close the lid and the problem is still there!
I've got another Genius Bar appointment scheduled for this evening. I'm about at my wits end with this thing! In less than a month I've already had two logic boards and a display replaced and every time I take it in new problems come up! Is it possible that the Genius will see all that's been done and just give me a replacement? I'm not trying to be selfish here but I just want a computer that works! The timing is pretty horrible too, because this weekend I go on the first of 3 major business trips in the month of July, and all of them will require me to depend heavily on my MBP. What do I need to do now? The tech I spoke to last night said if the restore didn't work then they'd probably need to replace the logic board again, but I just don't think another logic board is going to help at this point. Does anybody have any advice on how to get a replacement? I'd appreciate any help I can get.
