MBP repair story (on going)

Airboy1466

macrumors 6502
Original poster
Feb 23, 2015
326
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So I was planning to sell my rMBP 15 inch, for a new Touch Bar 13 inch ( later decided not to as everyone here says its not worth the headache). Still having apple care until march 7th of 2019 and never have used it i decided to send it in to get a battery replaced and 85 watt charger exchanged.Once they received it at the depo they ended up replacing the screen battery bottom casing and the MagSafe port. The repair took around 2 days. I was out of town so I didn't end up actually picking up the computer until last Thursday the 15th. Upon receiving and opening it I was mesmerized with how amazing it looked. Once I decided to use it i realized the charger was not in the packaging so I called them to find out that it wouldn't get to me until Monday. I was a tad bit angry about this but I did have my 45 watt MBA charger so I was still fine. later that day while using it (still the 15th) the screen flickered and went black but came back on, in response to this i took it to my local apple store. They ran various test and diagnostics and reinstalled the Mojave software stating it had to be a software issue as it passed all diagnostics. Fast forwarding to Sunday the 19th the display's backlight and keyboard lights went out again but this time it didn't comeback on. So Monday I took it back to the same genius bar and they thought it may just need a motherboard replacement. So they send it into the repair depo under the "repeat repair clause" for a motherboard replacement, I received an email from apple stating there was a problem with the repair and to contact them immediately. I call in to be told my computer still was not displaying any lights even after the motherboard replacement and that my unit will need to be replaced entirely. This is terrible as i was content with keeping my 2015 until apple ditched these terrible butterfly keyboards and the problems attached. The rep gave me until saturday to make a decision or they will have to send my old unit back un-repaired. What should I do in my situation guys do I have any sort of leeway.
 

IdentityCrisis

Suspended
Sep 9, 2018
685
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So I was planning to sell my rMBP 15 inch, for a new Touch Bar 13 inch ( later decided not to as everyone here says its not worth the headache). Still having apple care until march 7th of 2019 and never have used it i decided to send it in to get a battery replaced and 85 watt charger exchanged.Once they received it at the depo they ended up replacing the screen battery bottom casing and the MagSafe port. The repair took around 2 days. I was out of town so I didn't end up actually picking up the computer until last Thursday the 15th. Upon receiving and opening it I was mesmerized with how amazing it looked. Once I decided to use it i realized the charger was not in the packaging so I called them to find out that it wouldn't get to me until Monday. I was a tad bit angry about this but I did have my 45 watt MBA charger so I was still fine. later that day while using it (still the 15th) the screen flickered and went black but came back on, in response to this i took it to my local apple store. They ran various test and diagnostics and reinstalled the Mojave software stating it had to be a software issue as it passed all diagnostics. Fast forwarding to Sunday the 19th the display's backlight and keyboard lights went out again but this time it didn't comeback on. So Monday I took it back to the same genius bar and they thought it may just need a motherboard replacement. So they send it into the repair depo under the "repeat repair clause" for a motherboard replacement, I received an email from apple stating there was a problem with the repair and to contact them immediately. I call in to be told my computer still was not displaying any lights even after the motherboard replacement and that my unit will need to be replaced entirely. This is terrible as i was content with keeping my 2015 until apple ditched these terrible butterfly keyboards and the problems attached. The rep gave me until saturday to make a decision or they will have to send my old unit back un-repaired. What should I do in my situation guys do I have any sort of leeway.
They usually replace it with the same year and model or better. So you should get what you had. Did they say they would send you the newest one?
 

Airboy1466

macrumors 6502
Original poster
Feb 23, 2015
326
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They usually replace it with the same year and model or better. So you should get what you had. Did they say they would send you the newest one?
They discontinued my model and no longer sell it so I would receive a base model 15 inch 2018 but they have so many problems from what I read on the forums and was told in various post.
 

IdentityCrisis

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They discontinued my model and no longer sell it so I would receive a base model 15 inch 2018 but they have so many problems from what I read on the forums and was told in various post.
Previous models 16-17 had issues. The 18 the keyboard was resolved for the most part. The kernel issue maybe an issue still. I’m not letting it stop me from buying a $5k Vega model shorty.
 

iPhonagain

macrumors member
Dec 28, 2009
86
9
Indy
Sounds like a nice little upgrade if you ask me. Most of the issues with the new keyboards seem to be fixed now, so you should come out ahead in the deal.
 

Airboy1466

macrumors 6502
Original poster
Feb 23, 2015
326
29
Slight update they ended up figuring out the screen issue at the depo and returned my computer yesterday, Now I'm having an issue with the front facing camera to when I try and use any apps like FT or photo booth it says no connected camera found. Is this an issue with Mojave or is my 2015 baby just going out of control :(
 

hallux

macrumors 68030
Apr 25, 2012
2,774
485
The camera has its own cable connecting it to the board, if I recall correctly. If they forgot to connect that cable, you'll have that issue.

Of course - it's entirely possible the camera doesn't actually work or the connection on the new board is bad.
 

Airboy1466

macrumors 6502
Original poster
Feb 23, 2015
326
29
The camera has its own cable connecting it to the board, if I recall correctly. If they forgot to connect that cable, you'll have that issue.

Of course - it's entirely possible the camera doesn't actually work or the connection on the new board is bad.
I hope the first one is the issue because I really don't want a 2018 computer. Im waiting for a response from my customer relations advisor on which steps we will be taking next.
 

AnonMac50

macrumors 65816
Mar 24, 2010
1,465
270
My camera is having the same issues exactly, and it might also from my recent logic board repair.
 

_Kiki_

macrumors 6502a
Aug 13, 2017
841
253
I hope the first one is the issue because I really don't want a 2018 computer. Im waiting for a response from my customer relations advisor on which steps we will be taking next.
if it's really a camera cable, you can open the MacBook and solve the problem within few minutes, the only thing you need it's a pentalobe screwdriver PL4
 
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Airboy1466

macrumors 6502
Original poster
Feb 23, 2015
326
29
My camera is having the same issues exactly, and it might also from my recent logic board repair.
I think that’s what it maybe then because they repaired my logic board, well I talked with the rep Andy they are sending me a 2018 model with 3 sets of adapters and a usb -c to lighting charger for my iPhone. I still feel like I’m losing a lot ‍♂
 
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thurstanh

macrumors newbie
Nov 27, 2018
4
2
I'm not impressed trying the new keyboards in store. The ipad keyboard is better. I'm still hoping to hold onto my 2012 MBPr until USB C becomes more prevalent (ie not spending and having to carry several adapters with me) and either the keyboard/touchbar is replaced or iOS becomes functional enough to use as a primary computer
 

Airboy1466

macrumors 6502
Original poster
Feb 23, 2015
326
29
I'm not impressed trying the new keyboards in store. The ipad keyboard is better. I'm still hoping to hold onto my 2012 MBPr until USB C becomes more prevalent (ie not spending and having to carry several adapters with me) and either the keyboard/touchbar is replaced or iOS becomes functional enough to use as a primary computer
Yeah this adapter life is definitely going to suck.
 

Airboy1466

macrumors 6502
Original poster
Feb 23, 2015
326
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I bought a 2018 MBP 15 with the same reservations about the keyboard; after having it for 2 weeks, I love this keyboard. No issues whatsoever.
So the keyboard isn’t bad but what about the dongle life ?
 

hildar

macrumors newbie
Nov 20, 2018
8
4
South Carolina
So the keyboard isn’t bad but what about the dongle life ?
I only bought 1 dongle with it, the USB to USB-C for my external hard drive. I store most of my files on dropbox or google drive so I don't really need much more. I do like being able to plug the power adapter on either side of the machine.
 
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lambertjohn

macrumors 65816
Jun 17, 2012
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I only bought 1 dongle with it, the USB to USB-C for my external hard drive. I store most of my files on dropbox or google drive so I don't really need much more. I do like being able to plug the power adapter on either side of the machine.
never understood trusting the cloud with all your important files. How do you make sure your files are safe and secure? what do you do when you have no internet access? No cloud for me. I back everything up to physical drives here at my house. Safe, secure and guaranteed access 24x7, even at our cabin in the woods.
 

IdentityCrisis

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Sep 9, 2018
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never understood trusting the cloud with all your important files. How do you make sure your files are safe and secure? what do you do when you have no internet access? No cloud for me. I back everything up to physical drives here at my house. Safe, secure and guaranteed access 24x7, even at our cabin in the woods.
Cloud is secure. Some banks use cloud now for storage. Lol
 
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tamara6

macrumors regular
Apr 28, 2004
131
20
never understood trusting the cloud with all your important files. How do you make sure your files are safe and secure? what do you do when you have no internet access? No cloud for me. I back everything up to physical drives here at my house. Safe, secure and guaranteed access 24x7, even at our cabin in the woods.
You can do both, right? I mean, everything on my dropbox or google drive is also on my laptop. And on my work computer, which is also synced to my accounts. And on my old laptop, which is just my back up machine now. But I don't need a million little USB sticks anymore to move things from one computer to another. I just save it in the dropbox folder and it is saved to 3 of my computers (as well as somewhere in the cloud). And if I'm offline, it just syncs up again when I'm back online. I thought my life would be dongle hell when I bought this computer. But it turns out, just like hildar, it isn't that big a deal. And I do like being able to plug it in on either side - that's far handier than I expected it to be. YMMV, of course, I don't find it to be bad at all.
 
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hildar

macrumors newbie
Nov 20, 2018
8
4
South Carolina
never understood trusting the cloud with all your important files. How do you make sure your files are safe and secure? what do you do when you have no internet access? No cloud for me. I back everything up to physical drives here at my house. Safe, secure and guaranteed access 24x7, even at our cabin in the woods.
I'm a school teacher - worst thing I'll lose is a PowerPoint on Nutrition or something haha. I completely understand your concerns for trusting the cloud but I really believe these companies are doing a good job with encryption and providing a stable server(s) to store things on; they haven't given me a reason to not trust them yet.