MBP replacement policy?

Discussion in 'MacBook Pro' started by scorpus, Aug 25, 2007.

  1. scorpus macrumors member

    Joined:
    Aug 25, 2007
    Location:
    Corpus Christi, Texas
    #1
    I have a 15" MBP standard low-end unit on order and am very concerned about the Samsung LCD "yellow screen" issue. Yikes! Finally splurge for a high dollar laptop and to think I might be getting an Apple with a bad spot. Not comforting at all....takes some of the excitement out of this "long awaited" event. :(

    My question is how does Apple handle replacing a faulty unit in case this happens to me? Do they ship out a new unit to me and when I receive it...pack up the old one and ship it back? Or....do I have to return the faulty one first in order to have a replacement shipped out to me?

    In any event, I'm still excited with my purchase, but still feeling some dread in my stomach.

    Thanks for your help. I'm enjoying the forums here.
     
  2. Jestered macrumors 6502

    Joined:
    Oct 13, 2005
    Location:
    Austin, Texas
    #2
    I wouldn't worry about it until you get it and see if it does indeed have the issue. I wouldn't worry about the LG/Samsung comparison either. I have the Samsung display and it is perfect! Stop worrying and just check it when you get it.

    If you do have to return it, you can either take it to an Apple Store or an Apple Authorized Service Provider and they will send out the replacement first. If they send you a box, you will have to send yours back before they send out a replacement.
     
  3. /V\acpower macrumors 6502a

    Joined:
    Jul 31, 2007
    #3
    Another MBP replacement question...

    How much time do I have to exchange a MBP because of yellowing screen ?

    I do have the yellowing screen on my SR-MBP, and since it quite subtle and that I have an external LCD screen to do my photoshop work (the MBP screen in itself is not ideal because of 6bit color....) I can live with it for a while but for principle I don't want to keep a defect screen after having paid 2000$. Also, I want to wait and see if Apple (or the led manufacturers) fix the problem and then exchange it. (I know some units are ok, but I don't want this to be a gamble)
     
  4. CalBoy macrumors 604

    CalBoy

    Joined:
    May 21, 2007
    #4
    You have until your warranty expires. If you don't have Applecare, that means one year. If you do have Applecare, that means up to three years from the date of purchase. If I was in your position, I would take it in right away. That isn't something you should "learn to live with."
     
  5. troysympatico macrumors member

    Joined:
    Aug 22, 2007
    #5
    i bought my macbook pro last july12, so my macbook pro is more than a month old,... will apple still replace my macbook pro? because i read somewhere that if you are outside the 2 week period, apple will only offer me a repair, not replace?
     
  6. pufftissue macrumors regular

    Joined:
    Sep 9, 2006
    #6
    Is yellowing truly considered a defect?

    I think it 100% should be,but will APPLE fix it without begging them? Sometimes these types of things fall on deaf ears.
     
  7. CalBoy macrumors 604

    CalBoy

    Joined:
    May 21, 2007
    #7
    The two week thing you're thinking of is if you don't like the product. You pay a 10% restocking fee and walk away with no notebook, just 90% of the money you paid for it. Since I assume you want yours, you want to get your problem solved. This is either a repair or a replacement, depending on the problem. Generally, minor things are repairs, while major issues will warrant a replacement.

    Apple rarely admits to something, so you have to be a loud (very loud) customer. Sure, most of it will fall on deaf ears, but eventually you'll get somewhere; you just can't give up too easily.
     
  8. troysympatico macrumors member

    Joined:
    Aug 22, 2007
    #8
    hi calboy, so you think the bottom yellowing of my lcd screen will classify as major or minor issue?, i bought my mbp with an authorized reseller here in our country philippines, so can i just return this to them and ask for a replacement? you think this case wouldn't be hard to convince them to give me a replacement?

    i decided i cannot live with a yellowish screen, and i am really having regrets that i bought my mbp at this time, but do this have to be our fault? i can't just let my hard earned money go, and say to myself "just live with it" (the yellow screen, i mean) i'm so hoping and praying that apple acknowledge our problem.
     
  9. CalBoy macrumors 604

    CalBoy

    Joined:
    May 21, 2007
    #9
    It really depends on how bad the yellowing is. If it's really easy to see, then you can argue to get a replacement. Fixing the yellow screen is not simple, which means it can't be done in a store within five or ten minutes. I think you'll have to complain to Apple, not the vendor, as this is a QA issue, not a seller's issue. The store couldn't have known that the screen was defective right? You could tell the vendor that your notebook has yellowing, and see if they'll agree to a replacement (most of them will try to brush you off and tell you to see Apple anyways). Normally, if a notebook isn't working at all, or has a major issue which renders it unusable, then a store will take it back and give you a new one. However, I doubt the store is going to take your yellowing screen as a sign of major trouble, so you'll be stuck talking to Apple.

    My advice is to first go to the store and ask them to give you a new notebook. Sometimes this works, sometimes it doesn't. It's really a coin toss, so give it a try. If it fails, then call Apple. Tell the sales/customer service rep that this is unacceptable. Explain that you want a new notebook with a good display, and stress that it shouldn't have yellow bands. If they say it's a cosmetic issue, tell them that it prevents you from viewing photos correctly, and that it interferes with your photo work. If that rep still argues, talk to their manager (and that manager's manager, and so forth). Keep going until you get results. Customer service is designed to make you give up, but if you don't, you will get what you need/want. Good luck.
     

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