MBP Replacement?

Discussion in 'MacBook Pro' started by Chulme, Nov 8, 2011.

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  1. Chulme, Nov 8, 2011

    Chulme macrumors newbie

    Joined:
    Sep 19, 2011
    #1
    I wanted to ask some for opinions on the subject of a replacement computer.
    I bought my MBP in April 2011 and I love it. Since then I have been in to the apple store 5 times to get things "fixed". I have had 8 keyboard keys fall off and they simply put now ones on. Everyone I have talked to has never had this same problem. I guess it's a lemon keyboard. Then, my most recent visit was to get my display replaced. The hinge was popping every time it was moved. Since it was under warranty they replaced it in a short 3 days time. When I got my computer back, the display hinge doesn't pop and it feels fine, but there are all sorts of gaps everywhere. The back of the lid doesn't even touch when it's closed. Needless to say I'm tired of "living" at the Apple store. I didn't pay this much to be taking it in every other week. Am I being a baby, or should I complain and try and get a new computer? If I should complain, who do I talk to? Let me know.
    Thanks.
     
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  2. Spadoinkles, Nov 8, 2011

    Spadoinkles macrumors regular

    Joined:
    May 5, 2011
    Location:
    Florida
    #2
    How many times has your Mac hit a concrete wall?

    Well seriously, if you've treated it well, your Mac shouldn't treat you that way. I'd take it back and ask for an exchange to a new model.
    Where did you buy the Mac from? If it was anything dodgy or only a third party reseller I'd get a refund and go elsewhere, my two cents worth seeing the bad experiences I've had with resellers.
     
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  3. Chulme, Nov 8, 2011

    Chulme thread starter macrumors newbie

    Joined:
    Sep 19, 2011
    #3
    It came directly from the Apple Store. When I take my computer in the Genius Bar workers have commented on how I take really good care of it. I think I'm going to take it in.
    Thanks
     
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  4. randomrazr, Nov 8, 2011

    randomrazr macrumors 65816

    Joined:
    Jan 1, 2011
    #4
    tell them ur tired of getting ur computer fixed
     
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  5. Chulme, Nov 8, 2011

    Chulme thread starter macrumors newbie

    Joined:
    Sep 19, 2011
    #5
    Has anyone had a similar experience?
     
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  6. vitzr, Nov 8, 2011

    vitzr macrumors 68030

    vitzr

    Joined:
    Jul 28, 2011
    Location:
    California
    #6
    It's important to remember this a mass produced product. Not all will be trouble free. At this point I would contact Appe customer service to escalate the attention you receive. Befor you do, decide on what would make you happy and respectfully ask them for it.
     
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  7. i4Collin, Nov 8, 2011

    i4Collin macrumors regular

    Joined:
    Apr 4, 2011
    Location:
    Maryland
    #7
    I would just take it in and say that I'm tired of having this thing replaced, and I think it is a lemon.
     
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