MBP restarts everytime I open Pages app

Discussion in 'MacBook Pro' started by dimi94941, Nov 24, 2013.

  1. dimi94941, Nov 24, 2013
    Last edited: Nov 24, 2013

    dimi94941 macrumors regular

    Oct 25, 2010
    I have a MBP mid 2010 with Mavericks on it.

    Lately, every time I am writing on the new Pages, the computer restarts and then displays this message: http://img571.imageshack.us/img571/6194/aa6u.jpg

    After, it doesn't restart anymore, and it's always just a few minutes after I open Pages and write on it... then after the restart it doesn't restart anymore, but when I first open it, it always restarts.

    Any help, please?
  2. priitv8 macrumors 68020

    Jan 13, 2011
    It's a kernel panic. Without digging into system.log quite impossible to diagnose as there may be arbitrary number of reasons.
  3. dimi94941 thread starter macrumors regular

    Oct 25, 2010
  4. priitv8 macrumors 68020

    Jan 13, 2011
    That'd be excessive. From the time around the Pages launch onwards would suffice.
  5. crenz macrumors 6502a


    Jul 3, 2003
    Shanghai, China
    I'd file a bug report with Apple. They can walk you through the process of creating kernel dump files in order to investigate what is going on.
  6. priitv8 macrumors 68020

    Jan 13, 2011
  7. dimi94941 thread starter macrumors regular

    Oct 25, 2010
    I don't know what happened there. But I have an update to my problem:

    since computer keeps restarting when I write on Pages, I started writing on Microsoft Word - but the problem was even worse in Word, it restarted before I even wrote anything and this problem was displayed:

    Anonymous UUID:       8697DF28-0242-CF4C-0398-6F309D3ED02C
    Tue Dec  3 01:05:37 2013
    panic(cpu 2 caller 0xffffff7fa01bcfac): "GPU Panic: [<None>] 5 3 3f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80bd74b000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/AppleMuxControl/kext/GPUPanic.cpp:127
    Backtrace (CPU 2), Frame : Return Address
    0xffffff80998136c0 : 0xffffff801de22f69 
    0xffffff8099813740 : 0xffffff7fa01bcfac 
    0xffffff8099813810 : 0xffffff7f9e81c53d 
    0xffffff80998138d0 : 0xffffff7f9e8e8d9e 
    0xffffff8099813910 : 0xffffff7f9e8e8dfc 
    0xffffff8099813980 : 0xffffff7f9eb6d5be 
    0xffffff8099813ab0 : 0xffffff7f9e90cd41 
    0xffffff8099813ad0 : 0xffffff7f9e82308d 
    0xffffff8099813b80 : 0xffffff7f9e820bae 
    0xffffff8099813d80 : 0xffffff7f9e821c19 
    0xffffff8099813e60 : 0xffffff7f9e7cd1e2 
    0xffffff8099813eb0 : 0xffffff7fa018f66c 
    0xffffff8099813f00 : 0xffffff7fa018e55e 
    0xffffff8099813f20 : 0xffffff801de4a15a 
    0xffffff8099813fb0 : 0xffffff801ded6aa7 
          Kernel Extensions in backtrace:
                dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E24ED]@0xffffff7fa01a7000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xffffff7f9e724000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff7f9e4ba000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0xffffff7f9e778000
                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C6653]@0xffffff7fa01aa000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff7f9e4ba000
                dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xffffff7f9e7bb000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0xffffff7f9e778000
                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3C2786]@0xffffff7f9e7cb000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff7f9e4ba000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff7f9e4ba000
                dependency: com.apple.driver.IOPlatformPluginFamily(5.5.1d27)[C86803C1-60BC-386D-9C54-2E6D74CCEA74]@0xffffff7f9f251000
                dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xffffff7f9e7bb000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0xffffff7f9e778000
                dependency: com.apple.AppleGraphicsDeviceControl(3.4.12)[C171C5AF-1BB6-385A-A4DB-3ED56267111E]@0xffffff7fa0187000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    Kernel version:
    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
    Kernel slide:     0x000000001dc00000
    Kernel text base: 0xffffff801de00000
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 36018263379173
    last loaded kext at 1666438639643: com.apple.filesystems.msdosfs	1.9 (addr 0xffffff7fa02c3000, size 65536)
    last unloaded kext at 1800741138203: com.apple.driver.AppleUSBCDC	4.2.1b2 (addr 0xffffff7fa02bf000, size 16384)
    loaded kexts:
    com.globaldelight.driver.BoomDevice	1.1
    com.apple.filesystems.ntfs	3.11
    com.apple.driver.AppleHWSensor	1.9.5d0
    com.apple.driver.AGPM	100.14.11
    com.apple.filesystems.autofs	3.0
    com.apple.iokit.IOBluetoothSerialManager	4.2.0f6
    com.apple.driver.AppleHDA	2.5.2fc2
    com.apple.driver.AppleUpstreamUserClient	3.5.13
    com.apple.driver.AudioAUUC	1.60
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport	4.2.0f6
    com.apple.GeForceTesla	8.1.8
    com.apple.iokit.IOUserEthernet	1.0.0d1
    com.apple.driver.AppleIntelHDGraphics	8.1.8
    com.apple.driver.AppleMikeyHIDDriver	124
    com.apple.driver.AppleSMCLMU	2.0.4d1
    com.apple.driver.AppleMCCSControl	1.1.12
    com.apple.driver.AppleIntelHDGraphicsFB	8.1.8
    com.apple.Dont_Steal_Mac_OS_X	7.0.0
    com.apple.driver.AppleHWAccess	1
    com.apple.driver.AppleSMCPDRC	1.0.0
    com.apple.driver.AppleMikeyDriver	2.5.2fc2
    com.apple.driver.AppleMuxControl	3.4.12
    com.apple.driver.ACPI_SMC_PlatformPlugin	1.0.0
    com.apple.driver.AppleLPC	1.7.0
    com.apple.driver.SMCMotionSensor	3.0.4d1
    com.apple.driver.AppleUSBTCButtons	240.2
    com.apple.driver.AppleUSBCardReader	3.3.5
    com.apple.driver.AppleUSBTCKeyboard	240.2
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless	1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib	1.0.0d1
    com.apple.BootCache	35
    com.apple.driver.AppleIRController	325.7
    com.apple.iokit.SCSITaskUserClient	3.6.0
    com.apple.driver.XsanFilter	404
    com.apple.iokit.IOAHCIBlockStorage	2.4.0
    com.apple.driver.AppleUSBHub	650.4.4
    com.apple.iokit.AppleBCM5701Ethernet	3.6.9b9
    com.apple.driver.AppleFWOHCI	4.9.9
    com.apple.driver.AirPort.Brcm4331	700.20.22
    com.apple.driver.AppleUSBEHCI	650.4.1
    com.apple.driver.AppleAHCIPort	2.9.5
    com.apple.driver.AppleSmartBatteryManager	161.0.0
    com.apple.driver.AppleACPIButtons	2.0
    com.apple.driver.AppleRTC	2.0
    com.apple.driver.AppleHPET	1.8
    com.apple.driver.AppleSMBIOS	2.0
    com.apple.driver.AppleACPIEC	2.0
    com.apple.driver.AppleAPIC	1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient	216.0.0
    com.apple.nke.applicationfirewall	153
    com.apple.security.quarantine	3
    com.apple.driver.AppleIntelCPUPowerManagement	216.0.0
    com.apple.AppleGraphicsDeviceControl	3.4.12
    com.apple.kext.triggers	1.0
    com.apple.iokit.IOSerialFamily	10.0.7
    com.apple.driver.DspFuncLib	2.5.2fc2
    com.apple.vecLib.kext	1.0.0
    com.apple.iokit.IOBluetoothHostControllerUSBTransport	4.2.0f6
    com.apple.nvidia.classic.NVDANV50HalTesla	8.1.8
    com.apple.nvidia.classic.NVDAResmanTesla	8.1.8
    com.apple.iokit.IOSurface	91
    com.apple.iokit.IOBluetoothFamily	4.2.0f6
    com.apple.iokit.IOFireWireIP	2.2.5
    com.apple.driver.AppleHDAController	2.5.2fc2
    com.apple.iokit.IOHDAFamily	2.5.2fc2
    com.apple.iokit.IOAudioFamily	1.9.4fc11
    com.apple.kext.OSvKernDSPLib	1.14
    com.apple.driver.AppleSMBusController	1.0.11d1
    com.apple.driver.AppleBacklightExpert	1.0.4
    com.apple.iokit.IONDRVSupport	2.3.6
    com.apple.driver.AppleGraphicsControl	3.4.12
    com.apple.iokit.IOGraphicsFamily	2.3.6
    com.apple.driver.IOPlatformPluginLegacy	1.0.0
    com.apple.driver.IOPlatformPluginFamily	5.5.1d27
    com.apple.driver.AppleSMBusPCI	1.0.12d1
    com.apple.driver.AppleSMC	3.1.6d1
    com.apple.iokit.IOSCSIBlockCommandsDevice	3.6.0
    com.apple.iokit.IOUSBMassStorageClass	3.6.0
    com.apple.driver.AppleUSBMultitouch	240.6
    com.apple.iokit.IOUSBHIDDriver	650.4.4
    com.apple.driver.AppleUSBMergeNub	650.4.0
    com.apple.driver.AppleUSBComposite	650.4.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice	3.6.0
    com.apple.iokit.IOBDStorageFamily	1.7
    com.apple.iokit.IODVDStorageFamily	1.7.1
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    com.apple.iokit.IOAHCISerialATAPI	2.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily	3.6.0
    com.apple.iokit.IOUSBUserClient	650.4.4
    com.apple.iokit.IOEthernetAVBController	1.0.3b3
    com.apple.driver.mDNSOffloadUserClient	1.0.1b4
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    com.apple.iokit.IOUSBFamily	650.4.4
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    com.apple.iokit.IOHIDFamily	2.0.0
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  8. durkkin macrumors regular

    Sep 23, 2013
    If you look at the first line

    You can see that it is a GPU panic. In your case it is related to a faulty graphics card in some Mid 2010 MBPs. You can read the Apple support article here for more information: http://support.apple.com/kb/TS4088

    That article states Apple will replace bad graphics cards up to 3 years after date of purchase free of charge, regardless of warranty status. It would be in your best interest to call Apple Care or go to the Genius Bar as soon as possible. If you're past three years, it is possible they will make an exception and do the repair for free anyway, but that's not a guarantee.

    For more reference here is an Apple Support article about kernel panics and troubleshooting: http://support.apple.com/kb/ts3742
    And a fairly technical article about understanding and debugging kernel panics: https://developer.apple.com/library/mac/technotes/tn2063/_index.html

    If you are unaware, the kernel is the part of the OS that lets programs communicate with the hardware. Because of this, kernel panics are almost always related to third party driver issues. In your case, however, it is a hardware problem.
  9. Leisyu macrumors member

    Nov 27, 2013
    I had excactly the same problem with my old macbook 2010, I went to Apple store and unfortunately my macbook was 3 months off the 3 years form the date of purchase and they did not make an exception to replace my motherboard for free. I ended up selling my macbook and buying the new retina 15 inch, (im having issues with yellow tints now). this is really truoblesome..
  10. durkkin macrumors regular

    Sep 23, 2013
    Sorry to hear that. I think Apple switched to AMD graphics for a while because Nvidia was underperforming in terms of quality control. My original pre-unibody 2008 MBP had a faulty Nvidia card that would overheat and fry the entire logic board. Luckily mine happened about 2 months before the 4 year limit and I was able to get it replaced for free. I hope both you and OP are able to get your issues sorted out.
  11. simon48 macrumors 65816


    Sep 1, 2010
    You are right on with this. I had the same problem and the Apple store tested it and I got a free logic board.

    To the OP:

    Get you're computer tested at the Apple store ASAP and hopefully you're still under the extended warranty! You can also use gfxCardStatus to force your iGPU to run all the time to stop your kernel panics.
  12. dimi94941 thread starter macrumors regular

    Oct 25, 2010
    Thank you so much for your help. I scheduled the first appointment available with a genius, which will be tomorrow.

    As for the 3 years... I need to check my receipt because I bought it 3 years ago, I just can't remember whether was it in november or december... hopefully december but still, if not, I hope they'll make an exception 'cause one month isn't too long.

    I will post here what happened.

    Thank you again!
  13. saturnotaku macrumors 68000

    Mar 4, 2013
    Can you check your serial number on Apple's support site? If your issue is what I think it is, there's a good chance you'll be covered anyway.
  14. dimi94941 thread starter macrumors regular

    Oct 25, 2010
  15. simon48 macrumors 65816


    Sep 1, 2010
    If Apple tests your computer and this is the issue you get 3 years from your date of purchase. It's like a extended warranty just for this problem. If the date you bought the computer is less then 3 years from when you bring it in it should be free no matter if you have AppleCare or not. That's how I got it and how the support page says it works.
  16. dimi94941 thread starter macrumors regular

    Oct 25, 2010
    Well, I went to the Apple Genius and that was exactly the problem. And they didn't even bother to check the 3 year purchase or anything, they told me right away that it's gonna be free.

    If it weren't for you guys, I wouldn't even know what the problem was let alone fix it, so thank you very much for your help. I'm so glad it'll finally get fixed.

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