MBP running hot w/ new SSD, RAM

yanki01

macrumors 68040
Original poster
Feb 28, 2009
3,507
1,619
Texas
I updated my wives MBP w/ 8GB of ram and an EVO 840 SSD. All is working fine but the fan is non stop and running hot. Does anyone see any issues?

treCheck version: 1.9.15 (52)
Report generated September 27, 2014 at 7:30:47 PM CDT

Hardware Information: ?
MacBook Pro (13-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2 cores
8 GB RAM

Video Information: ?
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1280 x 800

System Software: ?
OS X 10.9.5 (13F34) - Uptime: 0 days 0:5:16

Disk Information: ?
Samsung SSD 840 EVO 250GB disk0 : (250.06 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Samsung EVO SSD (disk0s2) / [Startup]: 249.07 GB (155.83 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-898

USB Information: ?
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver

Thunderbolt Information: ?
Apple Inc. thunderbolt_bus

Gatekeeper: ?
Mac App Store and identified developers

Kernel Extensions: ?
[not loaded] com.devguru.driver.SamsungACMControl (1.2.63 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.2.63 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungComposite (1.2.63 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.2.63 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.2.63 - SDK 10.6) Support

Startup Items: ?
HP IO: Path: /Library/StartupItems/HP IO

Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.bombich.ccc.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support

User Launch Agents: ?
[loaded] com.adobe.ARM.[...].plist Support
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[running] com.genieo.completer.download.plist Support
[loaded] com.genieo.completer.update.plist Support
[loaded] com.google.keystone.agent.plist Support

User Login Items: ?
None

Internet Plug-ins: ?
LogitechHarmony: Version: 2.0 - SDK 10.7 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.4.4.2 Support
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
Silverlight: Version: 5.1.20513.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.1.0 Support
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
CouponPrinter-FireFox_v2: Version: Version 1.1.6 Support
JavaAppletPlugin: Version: Java 7 Update 51 Check version

Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User Internet Plug-ins ?
npBcsMcTcIO: Version: (null) Support

3rd Party Preference Panes: ?
Flash Player Support
Flip4Mac WMV Support

Time Machine: ?
Auto backup: YES
Volumes being backed up:
Destinations:
My Passport [Local] (Last used)
Total size: 297.74 GB
Total number of backups: 9
Oldest backup: 2011-11-02 04:14:14 +0000
Last backup: 2014-09-27 20:14:14 +0000
Size of backup disk: Excellent
Backup size 297.74 GB > (Disk size 0 B X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.

Top Processes by CPU: ?
99% Installer
66% mds_stores
31% mds
25% mdworker32
2% WindowServer

Top Processes by Memory: ?
475 MB Installer
202 MB mds_stores
131 MB com.apple.IconServicesAgent
90 MB softwareupdated
62 MB com.apple.WebKit.WebContent

Virtual Memory Information: ?
3.19 GB Free RAM
2.27 GB Active RAM
1.19 GB Inactive RAM
1.35 GB Wired RAM
1.44 GB Page-ins
0 B Page-outs
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
30,330
10,090
California
I updated my wives MBP w/ 8GB of ram and an EVO 840 SSD. All is working fine but the fan is non stop and running hot. Does anyone see any issues?

[running] com.genieo.completer.download.plist Support
[loaded] com.genieo.completer.update.plist Support

Top Processes by CPU: ?
99% Installer
66% mds_stores
31% mds
25% mdworker32
2% WindowServer

Top Processes by Memory: ?
475 MB Installer
202 MB mds_stores
131 MB com.apple.IconServicesAgent
90 MB softwareupdated
62 MB com.apple.WebKit.WebContent
First... big thumbs up to you for using Etrecheck to post this info. Makes troubleshooting very easy. :)

You have the malware genieo installed on your system and it has launched that "Installer" process that is chewing up 99% of your CPU cycles and making things hot. :eek:

Read this and this.

To kill it, do a safe mode boot by holding the shift key at startup. That will prevent any of these bad startup items from launching. Then download and run this adware removal tool to kill off the genieo junk. Then restart normally and hopefully you will be fixed up.

The malware probably came packaged with some software you installed.
 

yanki01

macrumors 68040
Original poster
Feb 28, 2009
3,507
1,619
Texas
First... big thumbs up to you for using Etrecheck to post this info. Makes troubleshooting very easy. :)

You have the malware genieo installed on your system and it has launched that "Installer" process that is chewing up 99% of your CPU cycles and making things hot. :eek:

Read this and this.

To kill it, do a safe mode boot by holding the shift key at startup. That will prevent any of these bad startup items from launching. Then download and run this adware removal tool to kill off the genieo junk. Then restart normally and hopefully you will be fixed up.

The malware probably came packaged with some software you installed.
thanks for the help Weasleboy, all looks good now.
 

js1182

macrumors newbie
Jul 30, 2015
2
0
I have a similar situation -- same Macbook Pro (early 2011), upgraded to 16GB ram and a Samsung 850 EVO.

Here's the Etrcheck report:

Problem description:

Temperature running hot (Macbook body hot to the touch). Fans spinning at 3162rpm/temp hovering around 64C. Just upgraded SSD and RAM last night, with a fresh install of Yosemite on the flash drive. Suspected it could just be background indexing, but it doesn’t look like Spotlight is doing anything in system processes, so I’m not sure what the cause is.



EtreCheck version: 2.3 (135)

Report generated 7/30/15, 3:11 PM

Download EtreCheck from http://etresoft.com/etrecheck



Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.



Hardware Information: (What does this mean?)

MacBook Pro (13-inch, Early 2011) (Technical Specifications)

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 CPU: 2-core

16 GB RAM Upgradeable

BANK 0/DIMM0

8 GB DDR3 1333 MHz ok

BANK 1/DIMM0

8 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 689 - SN = 9G1050705D3MA


Video Information: (What does this mean?)

Intel HD Graphics 3000

Color LCD 1280 x 800


System Software: (What does this mean?)

OS X 10.10.4 (14E46) - Time since boot: less than an hour


Disk Information: (What does this mean?)

Samsung SSD 850 EVO 120GB disk0 : (120.03 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

SSD (disk0s2) / : 119.17 GB (94.62 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-898 ()


USB Information: (What does this mean?)

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver


Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus


Gatekeeper: (What does this mean?)

Mac App Store and identified developers


User Launch Agents: (What does this mean?)

[loaded] com.google.keystone.agent.plist [Click for support]


User Login Items: (What does this mean?)

smcFanControl Application (/Applications/smcFanControl.app)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Chrome Application Hidden (/Applications/Google Chrome.app)


Internet Plug-ins: (What does this mean?)

Default Browser: Version: 600 - SDK 10.10

QuickTime Plugin: Version: 7.7.3



3rd Party Preference Panes: (What does this mean?)

None


Time Machine: (What does this mean?)

Time Machine not configured!



Top Processes by CPU: (What does this mean?)

13% Google Chrome Helper(6)

11% WindowServer

2% fontd

2% Google Chrome

0% taskgated


Top Processes by Memory: (What does this mean?)

730 MB kernel_task

688 MB Google Chrome Helper(6)

164 MB Google Chrome

82 MB mdworker(5)

66 MB mds_stores


Virtual Memory Information: (What does this mean?)

12.00 GB Free RAM

3.81 GB Used RAM (1.38 GB Cached)

0 B Swap Used


Diagnostics Information: (What does this mean?)

Jul 30, 2015, 02:42:52 PM Self test - passed

Jul 30, 2015, 02:08:36 PM /Library/Logs/DiagnosticReports/Google Chrome_2015-07-30-140836_[redacted].hang
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
30,330
10,090
California
There is nothing in that report jumping out at me as a problem. Chrome is using some CPU, but not excessive really.

Try this... do a boot to safe mode by holding the shift key at boot. That boot to a stripped down system and bypasses any login or startup items. See if it does better in safe mode. If it does, that tells you it is a login or startup item causing the problem, and you need to start removing them until you find the trouble.
 

js1182

macrumors newbie
Jul 30, 2015
2
0
Thanks for the reply, Weaselboy. Temperature went down on its own and has been consistently in the 50s since, so I haven't gone into safe mode just yet -- also upped the fan RPM via smcFanControl just to be extra cautious, and so far, so good...

Which leads me to my next conundrum: laptop won't sleep when closing the lid, keyboard light stays on, and battery indicator button has stopped working. I assumed all of this indicated an SMC issue, so I tried resetting it, but it doesn't seem to be helping.

I remember a couple years back I had similar issues and took it into an Apple Genius Bar under Applecare (an option I don't have anymore), and it turned out the logic board was pretty much toast... Please tell me that's not the issue here, as I JUST spent the dough/effort upgrading this thing. :/
 

snaky69

macrumors 603
Mar 14, 2008
5,904
484
Thanks for the reply, Weaselboy. Temperature went down on its own and has been consistently in the 50s since, so I haven't gone into safe mode just yet -- also upped the fan RPM via smcFanControl just to be extra cautious, and so far, so good...

Which leads me to my next conundrum: laptop won't sleep when closing the lid, keyboard light stays on, and battery indicator button has stopped working. I assumed all of this indicated an SMC issue, so I tried resetting it, but it doesn't seem to be helping.

I remember a couple years back I had similar issues and took it into an Apple Genius Bar under Applecare (an option I don't have anymore), and it turned out the logic board was pretty much toast... Please tell me that's not the issue here, as I JUST spent the dough/effort upgrading this thing. :/
You may have simply jolted a small connector out of place while upgrading.

Try and open her back up to see if everything seems to be in place.
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
30,330
10,090
California
Read this article, particularly the part about the "pmset -g assertions" command to ID what is keeping it awake.

I'm wondering if smcFanControl is related to both your problems.
 
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