MBP semi-nightmare...

StealthRider

macrumors 65816
Original poster
Jan 23, 2002
1,052
4
Here and there!
At the end of last month, I ordered my MacBook Pro for college, knowing that it would take a minimum of two weeks (and probably closer to three) to get to me. Wait. Wait. Wait. Yesterday, it arrived...absolutely gorgeous, sleek, perfect fit and finish...

...and then I turned it on. Oh dear God, the screen was the worst I have ever seen! Yellow tint (the kind calibration won't fix), dead pixels, backlight bleeding along the bottom edge...it was absolutely hideous. Even the CompUSA floor model I had looked at had an absolutely beautiful screen, so, of course, I thought I should get a new screen at the least.

I called AppleCare, and they authorized a repair (after doing some incredibly inane "fixes" - why would restarting into the boot options screen fix a display issue?!). I took it to the Apple Store (Kenwood Towne Center, Cincinnati), started walking towards the Genius Bar, and the manager stopped me. She asked what my problem was, I told her, and she asked me how long ago I'd gotten the machine (probably pre-screening, just making sure I had AppleCare, etc.) I told her I'd gotten it that morning, and her face just fell. She even got a little angry! "No, you shouldn't have to repair a brand-new laptop, they should just replace it!"

I, of course, agreed wholeheartedly, but, since it was a CTO machine (7200RPM hard drive), I thought I was out of luck. Nope. She led me towards the store phone and told me I should call and ask for a total replacement. Alright :p

Long story short(er), I persuaded the Apple "Product Specialist" (by the way, I thought Apple closed their India call center?! Everyone I talked to was definitely speaking with an Indian accent!) to replace my machine. They sent me a label, I sent back my laptop...but it's going to take the full 7-10 days to build and ship. I leave for school in 11 days.

Ugh.

Happy note - I bought a case for my future MBP from the manager...I really hope they get commission, because she was great!
 

squeeks

macrumors 68040
Jun 19, 2007
3,389
14
Florida
sweet, our store manager here in orlando is pretty nice too, my buddy who got me into macs actually got a 500gb mybookpro from him for free cause they kept having to change the logic board on his imac