Resolved MBP service questions&concerns

Discussion in 'MacBook Pro' started by maril1111, Sep 18, 2011.

  1. maril1111, Sep 18, 2011
    Last edited: Sep 22, 2011

    maril1111 macrumors 68000

    maril1111

    Joined:
    Mar 14, 2010
    Location:
    Denmark
    #1
    Hey,

    I have a 13" MBP 2011 which when doing completely random tasks such as saving a picture from a website,opening fb chat, doing aperture editing.... I have lion installed on it and had it reinstalled 2 now. In Snow leopard I had internet drop out issues which lion resolved..

    Now I have brought it to service and they reinstalled lion and exchanged the hd cable. but told me they couldn't discover the error cause, and i should bring it back if it freezes again which it did just the day after that :mad: so I brought it back and its in repair again..

    I am wondering if I have the same problem can I ask for a new laptop? Or what are the rules regarding repair and exchange??

    Thanx for your help!

    Cheers,

    Marcell
     
  2. maril1111 thread starter macrumors 68000

    maril1111

    Joined:
    Mar 14, 2010
    Location:
    Denmark
  3. LeiQQ macrumors regular

    LeiQQ

    Joined:
    Jul 20, 2011
    Location:
    Taipei, Taiwan
    #3
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_5 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8L1 Safari/6533.18.5)

    I once had an iMac g5 with crazy fan issues. The logic board was replaced and then the hard drive failed. After that I asked for a new machine (from AppleCare) and I got it. It took two days of calling but it finally happened. If you can get them to admid some hardware failure or can't figure it out then I would request a replacement.
     
  4. maril1111 thread starter macrumors 68000

    maril1111

    Joined:
    Mar 14, 2010
    Location:
    Denmark
    #4
    Thanx for the reply!
    So you think if they can't fix it this time I should ask for a replacement? You have any tips when asking for a new machine? Are they required to give a machine after a certain amount of failed repairs?
     
  5. maril1111 thread starter macrumors 68000

    maril1111

    Joined:
    Mar 14, 2010
    Location:
    Denmark
  6. squeakr macrumors 68000

    squeakr

    Joined:
    Apr 22, 2010
    #6
    The general rule of thumb for replacement is if the system needs repair 3 times for the same issue. Although Apple has been known to make exceptions when multiple issues have occurred and required attention. I would say that taking it in once for repair is not call for a replacement.
     
  7. maril1111 thread starter macrumors 68000

    maril1111

    Joined:
    Mar 14, 2010
    Location:
    Denmark
    #7

    It is in the second time now. And has been for nearly 1 week. But thanx for the clarification.
     

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