MBP TB 2017 Super Tight Hinge

Discussion in 'MacBook Pro' started by Redirected, Jul 7, 2017.

  1. Redirected macrumors member

    Redirected

    Joined:
    Mar 21, 2016
    #1
    Hey Guys,

    Got my new MBP 13 inch with TB 2 weeks ago, recently I have been experiencing problems with the hinge.
    The lid should open with 1 finger, right? But mine does not. I have to hold it with 2 hands to get it open.

    I have attached a video to show how bad it is.

    I haven't dropped it anywhere or haven't used any liquid on it.

     
  2. macintoshmac macrumors 65816

    macintoshmac

    Joined:
    May 13, 2010
    #2
    When I opened my MBP 2016 13" out of the box in November 2016, the lid was perfect. Today, after all these months with most days the laptop remaining open, I realised two days ago that the lid has tightened to EXACTLY what you are experiencing. I think this is also because of how light the 13" is. But, I think, this can be fixed over a period of some days or hours of constant use of the hinge. As of me, I have resorted to shutting off and opening the lid since yesterday and I am planning on cleaning the hinges as well. Most likely the dust has them jammed up a bit.
     
  3. Redirected thread starter macrumors member

    Redirected

    Joined:
    Mar 21, 2016
    #3
    got it replaced by bestbuy. I took it to apple, they said that they would have to replace the screen since it is connected with the hinge. but luckily it was my 15th day of return policy. got a new one. :)
     
  4. macintoshmac, Jul 7, 2017
    Last edited: Jul 10, 2017

    macintoshmac macrumors 65816

    macintoshmac

    Joined:
    May 13, 2010
    #4
    I figure the hinge gets tighter because of super low tolerances in this design. My hinge is tight, and I just finished closing opening 20-30 times in Quickbooks succession and the hinge has become better. Should I be doing it on a $3000 notebook? No. Do I need to get my notebook replaced for it? Hell no.

    I suspect, this hinge will get tight back again after a while while the notebook is new. In six months time, my notebook did not give me this issue when I was closing and opening this notebook daily for travel. Past two months as my notebook has remained on the desk open 24 hours, hinge has become tight.

    Again, not acceptable on a $3000 notebook. But a minor annoyance nonetheless. I do not have the luxury nor the desire to get it replaced for this issue. Keyboard on the other hand... ;)

    EDIT: For two months I did not need to close down my notebook, and now the hinge is really, really tight, and after some motions it works again but tightens right back after some minutes. Dang it. This seems to be another design flaw or what. This is really so bad, I will have to take it to the Service Centre.
     
  5. macintoshmac macrumors 65816

    macintoshmac

    Joined:
    May 13, 2010
    #5
    Anyone out there with a similar issue? This was not so tight at all two months ago. I bought this notebook in November 2016, what are my options? Clearly, this problem is in 2017 notebooks as well as my 2016.
     
  6. Redirected thread starter macrumors member

    Redirected

    Joined:
    Mar 21, 2016
    #6
    You can go to Apple store and see what they say. In my case, they said it's under Apple warranty, so they will have to take it in for repairs. Try it.

    Did you also buy apple care with it?
     
  7. fokmik macrumors 65816

    Joined:
    Oct 28, 2016
    Location:
    USA
    #7
    Its normal, this happen to all the 2013 models, and even with 12", not so tight as in the video but still
    If you dont use the laptop, the hinge is a little tight...but after a few opens it will come back
     
  8. macintoshmac macrumors 65816

    macintoshmac

    Joined:
    May 13, 2010
    #8
    I think you meant "return window"...?

    No, I did not buy any AppleCare with it because it is still under its standard one year warranty. I will go and talk to these guys. I love this laptop, despite its Skylake and Kabylake thing with HDR 10 bit. Keyboard is a non-issue to me unless someone says that the "feel" of the keyboard and actuation has changed. Sound dampening is not important to me as such.

    I will first call and talk to the store about their course of action before going 40 miles for it.
    --- Post Merged, Jul 11, 2017 ---
    It is normal? No.. my 2011 15" works just fine. :) And yes, my hinge has become this hard as the video, in fact, EXACTLY the same, if not worse. You are right, after a few "swings" it comes back to its usual designed behaviour, but then, like a spoilt brat giving me a finger, goes back to the exact same moodiness after a while, either closed, or opened and working.
     
  9. Redirected thread starter macrumors member

    Redirected

    Joined:
    Mar 21, 2016
    #9
    Yes, chat with apple support online, they will tell you if to bring in for repairs.

    I had mine under return window, so i got lucky and exchanged it.

    When i took mine to the apple store, the genius told me that the issue is with the display, since the hinges are connected with it. So its good to get this fixed if its under warranty, coz in long run the display can have more issues.

    Take you laptop with you at the store and ask the genius guy to open it for you. he will admit that the hinge is not working as usual.
     

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