MBP won't read/launch certain DVD's....advice?

Discussion in 'MacBook Pro' started by macsr4all, Jul 21, 2007.

  1. macsr4all macrumors member

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    Mar 27, 2007
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    Calgary, Canada
    #1
    I've noticed a few times that my MBP won't launch/ or load Certain movies in my DVD collection...it's very frustrating - has any one else had this problem?? What should I do about it?
     
  2. iBookG4user macrumors 604

    iBookG4user

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    #2
    Are the discs scratched? Do other computers read them?
     
  3. macsr4all thread starter macrumors member

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    #3
    I'm not sure about other computers but my home DVD player reads them. The discs are not scratched.
     
  4. iBookG4user macrumors 604

    iBookG4user

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    #4
    It could be a bad superdrive, I'd test a DVD that the MacBook Pro isn't able to read, in another computer. If that computer is able to read it, I'd take it to the Genius Bar and ask them to replace the Superdrive.
     
  5. macsr4all thread starter macrumors member

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    #5

    I'll give it a try on another comp. btw what's a Genius Bar??
     
  6. siurpeeman macrumors 603

    siurpeeman

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    #6
    do they have apple stores in canada? the genius bar is the support area located in apple retail stores.
     
  7. iBookG4user macrumors 604

    iBookG4user

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    #7
    Yeah, Canada has a couple Apple stores.
     
  8. siurpeeman macrumors 603

    siurpeeman

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    #8
    it doesn't look like they have any near calgary.
     
  9. macsr4all thread starter macrumors member

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    Mar 27, 2007
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    Calgary, Canada
    #9
    Not around where I live unfortunately...It's just weird that it's not every DVD that doesn't load. Maybe there is something with the disc. That's too bad.

    Thanks for your thoughts you guys.

    Doug.
     
  10. macsr4all thread starter macrumors member

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    Mar 27, 2007
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    Calgary, Canada
    #10
    I looked up some old threads to see if others have written about a similar problem. One post said they took to circuit city to replace the reader. Maybe I'll take it to them and see what they have to say.

    Before I do any of that though, I'll be sure to try the disc in other dvd readers
     
  11. iBookG4user macrumors 604

    iBookG4user

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    #11
    Do you have any Apple Authorized Service Providers near you? You could take it to one of them to see if they will replace the Superdrive. Where did you buy it from?
     
  12. Kamera RAWr macrumors 65816

    Kamera RAWr

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    May 15, 2007
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    #12
    Have you tried it again after restarting? After I recieved my 17" SR MBP, instead of transferring Aperture from my old 15" MBP, I decided to do a fresh install from the disk. For some reason my new MBP would not read the install DVD at all, I put it in my 15" and showed up fine, put it back in the 17" and nothing again... I decided to wait until morning and call Apple tech support and they had no idea why this would be happening.. Funny thing, after I hung up with Apple I inserted the Aperture install DVD again and it read just fine... I didn't do anything, except let it sit over night... strange, I know. :confused:

    Edit: BTW, it was reading all other DVDs previous to me inserting the Aperture install disk.
     
  13. macsr4all thread starter macrumors member

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    Calgary, Canada
    #13
    hmmm...that's strange
     
  14. macsr4all thread starter macrumors member

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    Calgary, Canada
    #14
    I could take a look around. I bought it right from apple.ca but I know of a lot of retail shops that sell mac...I'll take it to one of them.
     

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