MBPr 13" screen issue Help

Discussion in 'MacBook Pro' started by maxou17, Feb 15, 2015.

  1. maxou17 macrumors newbie

    Joined:
    Mar 11, 2011
    Location:
    Istanbul
    #1
    Hi to all,

    Looking for some help... I was in London last week. I went to PC world (kensington High Street branch), and bought some wipes to clean my Macbook Retina screen. Before buying them, I went to the "Apple Corner" inside the store and asked 1 employee and his colleague about those wipes and the retina screen. Both told me that there was no issue and that would do the job.

    After cleaning the screen I realised that the wipes damaged the screen. (I didn't know but after some research, I am not the only one)

    Fortunately, it's mostly on the sides (black bezel) of the screen...

    The day after I went to the Apple store on Regent St and they told me I shouldn't have used wipes to clean a retina screen and that the PC world Apple Staff made a mistake.

    I then went back to PC world, and talked with the employee that told me those wipes were ok. She was very surprised when I told her about what happened, she tried to clean the stains with a product called "Iclear" (funny that they don't sell the products they clean the screen with same for Apple store who clean their screens with a product called swoosh) but realised that it was too late. She first told me that she never heard of any issue like that before, but then said that I should have insisted on the fact my computer was a retina screen! Funny I said it 5 times, and the other member even told me that he cleans all his Apple screens with a window spray!

    The manager of the store then came and gave me a complaint form to fill and to email.

    I live in Istanbul, went to the Apple store yesterday, even though I have Apple care, they don't want to change my screen under warranty as no wipes should have been used. The cost to change the screen is around £300 and it takes 5 days to replace. I don't think I am responsible for it, I really trusted Apple staff at PC world. I thought they were trained Apple staff...

    Any suggestion on what I should do?

    Also, do you know how long it takes to replace the screen in the UK, and the cost of it?

    thanks!
     
  2. FearGhost macrumors member

    FearGhost

    Joined:
    Apr 4, 2011
    Location:
    Cambridge, UK
    #2
    I had my screen replaced under warranty at an Apple Store in the UK and it took approx 5 days also. I have no idea of the cost though.
     
  3. maxou17 thread starter macrumors newbie

    Joined:
    Mar 11, 2011
    Location:
    Istanbul
    #3
    Thanks for your reply, any help on what you would do?
     
  4. MagicBoy macrumors 68040

    MagicBoy

    Joined:
    May 28, 2006
    Location:
    Manchester, UK
    #4
    Present PC World with a quote for a replacement screen from the Apple store. Take it from there.

    Best of luck, PC World were a slippery company and would try and duck any obligations where it might cost them money when I worked there about 15 years ago. Best of luck with it.
     
  5. maxou17 thread starter macrumors newbie

    Joined:
    Mar 11, 2011
    Location:
    Istanbul
    #5
    Thanks for the help, I will keep you posted!
     

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