MBPr 15" : Is my screen defective? (Black level issue)

haafling

macrumors member
Original poster
Sep 12, 2014
33
0
Hello,

I just bought the last 15" MPBr (a fantastic machine!) and I've noticed a big problem :

the black level on the retina screen is strangely high. I've tried to watch a movie and the dark scene were unwatchable, there was barely something visible ...
The navigation in the finder, itunes is fine though. I've tried several calibrated profils but the black level never changed. I do a lot of photography work and it is very annoying. I showed the issue to my reseller (I live in Belgium, there's no apple store here) and he told me that is normal for a retina display ... I've bought this mac cause I've read excellent review of the retina for photo related work ...

I've made a search and found this : http://lagemaat.blogspot.be/2014/01/serious-color-management-bug-in-mac-os.html
Any ideas?

Can someone with a retina display take this test http://www.lagom.nl/lcd-test/black.php and write the results please?

Thank you,
 

Intelligent

macrumors 6502a
Aug 7, 2013
924
2
I can't see any difference on the 5 first cubes, however the website tells me that its normal if you are using an Apple Mac.
 

haafling

macrumors member
Original poster
Sep 12, 2014
33
0
I can't see any difference on the 5 first cubes, however the website tells me that its normal if you are using an Apple Mac.
Thank you for your reply.

Same for me, 5 cubes. I can see from the second square with my old 17" Mpb.

It surprises me a lot .. When I watch a video, there's a lack of details in the shadows zone. Does that bother you too?
 

Lachhh

macrumors regular
Aug 30, 2014
207
11
Mainland Europe
Same here and the first 5 cubes, though it doesn't disturb me a bit. Everything looks good, and I do quite a bit of work with images too, albeit not professionally. I haven't noticed the lack of details in the shadow zone when watching movies but then again I haven't been looking out for it.
 

haafling

macrumors member
Original poster
Sep 12, 2014
33
0
Same here and the first 5 cubes, though it doesn't disturb me a bit. Everything looks good, and I do quite a bit of work with images too, albeit not professionally. I haven't noticed the lack of details in the shadow zone when watching movies but then again I haven't been looking out for it.
Do you think it's my screen ?

I've made some search and there's a few people that have the same issue. Can you tell me if you can see the details in this picture?
http://forums.macrumors.com/showpost.php?p=16597600&postcount=30

Thank you all
 

Lachhh

macrumors regular
Aug 30, 2014
207
11
Mainland Europe
Do you think it's my screen ?

I've made some search and there's a few people that have the same issue. Can you tell me if you can see the details in this picture?
http://forums.macrumors.com/showpost.php?p=16597600&postcount=30

Thank you all
I see them all perfectly, though I had to zoom in a lot to do so. (That's because my eyes suck.) The display seems to be showing me everything, though. (The grilles at the darkest areas, etc. all there.)
For what it's worth.
 

haafling

macrumors member
Original poster
Sep 12, 2014
33
0
I see them all perfectly, though I had to zoom in a lot to do so. (That's because my eyes suck.) The display seems to be showing me everything, though. (The grilles at the darkest areas, etc. all there.)
For what it's worth.
Once again, same for me :D With the zoom, everything's ok.

I don't need to zoom on my old 17" though. Maybe that's just the way the retina is build I don't know. I do a lot of B&W photo editing and it's a pain with that screen.

There's a couple of resellers near to my position so I think I'm going to visit them to compare with the in-store model.
 

Lachhh

macrumors regular
Aug 30, 2014
207
11
Mainland Europe
Once again, same for me :D With the zoom, everything's ok.

I don't need to zoom on my old 17" though. Maybe that's just the way the retina is build I don't know. I do a lot of B&W photo editing and it's a pain with that screen.

There's a couple of resellers near to my position so I think I'm going to visit them to compare with the in-store model.
Alright. Sorry about not being able to help you re: what it looks like unzoomed.
If it worries you, by all means take it in. Good luck.
 

Atomic Walrus

macrumors 6502a
Sep 24, 2012
878
425
Apple's default calibrations seem to tend to be done like this. My 2010 17" (1920x1080 TN anti-glare) is calibrated out of the box so that the first 4 bars are invisible. Well, technically they're not invisible as you can see some dithering if you look at it from an extreme angle, but there's no actual grey properly visible. I get the same result when I plug it into a 27" cinema display because it's a software calibration profile.

With a meter you could easily change this, however just going by Apple's calibration software I think you're likely to simply make things worse. Never hurts to try since it doesn't overwrite the default calibration. If you run Bootcamp (and have an NV GPU) you can use the Nvidia calibration controls, which are simple sliders, but I don't know of anything like that for OSX.
 

haafling

macrumors member
Original poster
Sep 12, 2014
33
0
Apple's default calibrations seem to tend to be done like this. My 2010 17" (1920x1080 TN anti-glare) is calibrated out of the box so that the first 4 bars are invisible. Well, technically they're not invisible as you can see some dithering if you look at it from an extreme angle, but there's no actual grey properly visible. I get the same result when I plug it into a 27" cinema display because it's a software calibration profile.

With a meter you could easily change this, however just going by Apple's calibration software I think you're likely to simply make things worse. Never hurts to try since it doesn't overwrite the default calibration. If you run Bootcamp (and have an NV GPU) you can use the Nvidia calibration controls, which are simple sliders, but I don't know of anything like that for OSX.
I don't have the NV GPU, just Iris Pro (it fits my need)

Can you give me more informations on the hardware you used to calibrate the screen please?

Thank you all, it helped me a lot :)
 

NovemberWhiskey

macrumors 68040
May 18, 2009
3,012
1,262
It's called black crush, and is a problem for many types of LCD screens. My LG LM7600 had terrible black crush. Many Samsungs have the problem too.
 

haafling

macrumors member
Original poster
Sep 12, 2014
33
0
It's called black crush, and is a problem for many types of LCD screens. My LG LM7600 had terrible black crush. Many Samsungs have the problem too.
Before my purchase, I've read a lot of tests carefully and they never mentionned that problem, all giving 4 or 5 stars .. That's why I was a bit surprised/disappointed. Hope that the calibration can correct that.
 

NovemberWhiskey

macrumors 68040
May 18, 2009
3,012
1,262
Before my purchase, I've read a lot of tests carefully and they never mentionned that problem, all giving 4 or 5 stars .. That's why I was a bit surprised/disappointed. Hope that the calibration can correct that.
If they are not specifically testing for that, then they wouldn't report it and it wouldn't affect the rating.

Even many TV reviewers don't mention black crush in their tests. Only the really geeky ones.

Be wary of reviews. I've seen lots of "professional" television reviews completely fail to mention a thing or two.
 

haafling

macrumors member
Original poster
Sep 12, 2014
33
0
If they are not specifically testing for that, then they wouldn't report it and it wouldn't affect the rating.

Even many TV reviewers don't mention black crush in their tests. Only the really geeky ones.

Be wary of reviews. I've seen lots of "professional" television reviews completely fail to mention a thing or two.
The more and more time that goes by the more and more I distrust reviews. :confused:

Still I tried to watch a dark movie like The Dark Knight Trilogy and it was unwatchable on the retina screen in comparason with my others laptops (but then the blacks are a bit washed out).

I'm going to try to calibrate it but I was excepting more of one of the best laptop available.
 

clamnectar

macrumors regular
May 7, 2009
178
0
Go to system prefs > displays > color and calibrate it. Among other settings, you can choose a lower gamma, which will reveal more things in the dark areas. It's all configurable.
 

haafling

macrumors member
Original poster
Sep 12, 2014
33
0
Go to system prefs > displays > color and calibrate it. Among other settings, you can choose a lower gamma, which will reveal more things in the dark areas. It's all configurable.
Will this not mess up with the color calibration? I've read that the screen is made to use a Gamma 2.2 but I'm not pro so it would be nice to have the opinion of one.

Thanks for your advice.
 

clamnectar

macrumors regular
May 7, 2009
178
0
Will this not mess up with the color calibration? I've read that the screen is made to use a Gamma 2.2 but I'm not pro so it would be nice to have the opinion of one.

Thanks for your advice.
If the current settings don't properly display your colors, you don't really have to worry too much about messing it up, do you? Try to fix it. If it doesn't work, go back to the default settings. You can save all the different calibrations.
 

haafling

macrumors member
Original poster
Sep 12, 2014
33
0
If the current settings don't properly display your colors, you don't really have to worry too much about messing it up, do you? Try to fix it. If it doesn't work, go back to the default settings. You can save all the different calibrations.
I've got a profil made with an hardware solution (that isn't mine), is it possible to change the gamma of the profil and not redo the whole calibration?
 

Samuelsan2001

macrumors 604
Oct 24, 2013
7,682
2,103
Retinas crush blacks

This was widely reported at the time they came out in many reviews, it's one of the prices you pay for the detail. Other than this the screens are excellent but it is their one flaw (unless you have IR).
 

AxoNeuron

macrumors 65816
Apr 22, 2012
1,241
844
The Left Coast
Honestly, I can tell the differences between all of the panels even the very first row, the darkest one is on the left and they get progressively lighter as you go along. I am running Yosemite so that may be making a difference for me. Do you have the LG panel or the Samsung panel? When I first got my retina MacBook Pro, it came with an LG panel. I usually hate it when people on this forum nit pick about very tiny things, but the LG panel was truly awful, had several dead pixels. They replaced it with a samsung panel and it has been absolutely perfect for over two years now.

I reallllllly have to strain to see the difference between that top left box and the background, but it is still distinguishable.
 

haafling

macrumors member
Original poster
Sep 12, 2014
33
0
Honestly, I can tell the differences between all of the panels even the very first row, the darkest one is on the left and they get progressively lighter as you go along. I am running Yosemite so that may be making a difference for me. Do you have the LG panel or the Samsung panel? When I first got my retina MacBook Pro, it came with an LG panel. I usually hate it when people on this forum nit pick about very tiny things, but the LG panel was truly awful, had several dead pixels. They replaced it with a samsung panel and it has been absolutely perfect for over two years now.

I reallllllly have to strain to see the difference between that top left box and the background, but it is still distinguishable.
I've got a Samsung. I've checked on two different resellers and same results on the in-store model ... My screen is a bit yellow too (corrected with a profil but still it's disappointing for a high-end laptop)

Do you know if the 14 days return are available for me? Knowing that I didn't buy it on a Apple Store (Not yet in my country)
 

haafling

macrumors member
Original poster
Sep 12, 2014
33
0
+1 same here.

I just got my screen replaced because of the IR issue. It's all good now though.
Do you watch movies on your Macbook ? Is everything ok ? I just find it too dark (especially in the shadows, for example near the eyes) but I don't know if my MPB has an issue or if it's normal. Just checked the in-store model and compared with a video on youtube, they had the same issue (yellow tint too ...)
 
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