So, I ordered my first Macbook Pro Retina on Aug 6 and it started bugging out with graphic tearing,stuck trackpad and sleep/wake issues that did not resolve with updates or erase and installs.
Over 14 days I decided to call AppleCare and get it taken care of to my surprise they told me they would exchange it past the 14 days. I was cool with that, I kept my old MBPR until the new Retina came home to me a few days ago and so far this machine has been solid.
The return process was really simple and hassle free through USPS. I would like to mention that I had installed a BestSkinEver full body before which was 30 bucks and it went on great. I was a bit disappointed that I would have purchase it again, but I emailed BestSkinEver customer support and they sent me a complimentary skin before even replying back to my email.
I am really impressed with the customer service of Apple and 'little' BestSkinEver and now I am a happy 2.7 16GB 512GB pro user
Over 14 days I decided to call AppleCare and get it taken care of to my surprise they told me they would exchange it past the 14 days. I was cool with that, I kept my old MBPR until the new Retina came home to me a few days ago and so far this machine has been solid.
The return process was really simple and hassle free through USPS. I would like to mention that I had installed a BestSkinEver full body before which was 30 bucks and it went on great. I was a bit disappointed that I would have purchase it again, but I emailed BestSkinEver customer support and they sent me a complimentary skin before even replying back to my email.
I am really impressed with the customer service of Apple and 'little' BestSkinEver and now I am a happy 2.7 16GB 512GB pro user
