MCE redemption: story

Discussion in 'MacBook Pro' started by millerb7, Dec 27, 2010.

  1. millerb7 macrumors 6502a

    Jun 9, 2010
    Okay as you may (or may not) know I made a post a few days ago regarding my mild disappointment in the MCE optibay kit I received. More so the optical drive enclosure.

    First off, note that the actual optibay is nice. It's heavy duty. Muffles all noise and holds vibrations to nothing.

    Anyways it seems I got a bad egg with the shady external enclosure.

    I emailed MCE last night and a few hours after they opened today they emailed me back. They deeply apologized and immediately shipped out a new enclosure, new hardware for it, the software DVD for it, and a front bezel for it. No questions or haggling. Don't have to return my other one either. Completely free. When I say immediate, I mean immediate. Next day air from California to Ohio.

    Talk about customer service. Color me impressed. I'm a FIRM believer in good customer service. The only unique thing left in today's society to sell.

    Anyways, A+ in my book.

    Just wanted to share a good post holiday experience with you all.
  2. SandboxGeneral Moderator emeritus


    Sep 8, 2010
    That's great to hear! Customer service is always very important to me.

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