McNot Happy w/ McSupply Chain - McFix It.

Discussion in 'MacBook Pro' started by Phwoar, Dec 14, 2016.

  1. Phwoar macrumors newbie

    Joined:
    Dec 14, 2016
    #1
    Seriously Apple, WTH, you ask people to pay as much for a Macbook Pro 2016 as they might spend for a second hand car.

    Release date: 27 October 2016. And yet you are then asking people to wait six weeks, while you mess around with your supply chain. You've had, what, since...since May 2015, right, to plan for this? That's well over a year. Well over a year to organize your supply chain, deal with Intel, get your secondary vendors ready to go.

    This is not a drive-thru with people buying $5 Happy Meals, where you can just tell the customer to wait in the holding bay for the soft-serve machine to be reloaded because you stuffed up.

    You want people to pay premium prices, you have your manufacturing organized. This is not a fast food outlet - many people on these forums are spending a MONTH's pay on this investment.

    And how are you behaving as a corporation? You are designing great tasting meals, but your service is starting to smell a little off.

    Premium prices = premium supply chain and premium service.

    You blew it. You blew the service part. The only thing that sets you apart from the competition, and you're in the process of ruining that reputation. The only reason these people are loyal to your company? The quality of the machines, but mainly the world's best service.

    Well done on doing it again, this time with the AirPods - another 6 weeks wait. Good luck asking teenagers to wait 6 weeks...meanwhile your competitors will have their products already sold.

    Premium prices = expectation of premium service.

    Fix your supply chain.
     
  2. Brookzy macrumors 68040

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #3
    Apple are the last people to want long shipping backlogs.

    To quote CFO Luca Maestri at the last earnings call: "it's hard to tell if the Samsung recall will help us when we are already selling everything we can make."

    I mean, that's terrible for Apple! All that potentiallly lost money.

    You could say they're victims of their own success.
     
  3. Samuelsan2001 macrumors 603

    Joined:
    Oct 24, 2013
    #4
    Another pointless rant with little thought to the nonsense they spout this forum has become absurd!!
     
  4. Rafterman macrumors 68000

    Joined:
    Apr 23, 2010
    #5
    The poster is right. Apple's new M.O. is to announce stuff months before they are ready to actually produce it and it's getting tiresome. There was always a short wait for stuff in the past, but now their products go into 4-5 week waits within an hour of going on sale. That sounds like poor planning to me.
    --- Post Merged, Dec 15, 2016 ---

    So, what is "approved" posting?
     
  5. Samuelsan2001 macrumors 603

    Joined:
    Oct 24, 2013
    #6
    Hey it's just a personal opinion on the threads that now dominate these forums. Never said there was anything prohibiting it just my pointless opinion to match the OP.
     
  6. imbadwithusernames macrumors 6502

    imbadwithusernames

    Joined:
    Feb 17, 2016
    Location:
    Spain
    #7
    If they asked people to wait probably their would be rants about how slow they are producing and how they should have start building up stock...
     
  7. Samuelsan2001 macrumors 603

    Joined:
    Oct 24, 2013
    #8
    That's been going on since they released the 2015 model!!
     
  8. nicho macrumors 68000

    Joined:
    Feb 15, 2008
    #9
    I really find it hard to believe that any of the components they use can be limiting production such that they're losing money. What he surely meant to say was "we are already selling everything we can make at the super high margin we strive for". Custom components could be made faster, for a price. Off the shelf components (intel processors, etc) - well, when other companies are shipping these products too, clearly Apple could get more if they wanted to. It all comes down to money, i suppose.
     
  9. jerryk macrumors 68020

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #10
    You have options. Take your money and buy something else. If you are unwilling to walk away you validate the strategy of not building until there is a sure customer. It is up to you.
     
  10. Rafterman macrumors 68000

    Joined:
    Apr 23, 2010
    #11
    Apple shouldn't announce anything, or hold their dog and pony show, until they have inventory ready to go, in a sufficient number. There will always be some wait times on some items, just because they might not guess well enough, but wait times should be days or a week - not two months, like it was with the jet black iPhones. Those kinds of wait time are just poor planning.
     
  11. leman macrumors 604

    Joined:
    Oct 14, 2008
    #12
    I think your are overly optimistic. There are hard limits on component yields and production (if I remember correctly, for the MBP the limiting factors were the keyboard and the display, not sure about the later). Of course, one could build additional factories and train additional people to operate that factory. Which potentially can cost billions and take half a decade...
    --- Post Merged, Dec 15, 2016 ---
    From the business perspective, its great planning. There was already a substantial frustration building up due to lack of upgrades. Apple has announced the new models at a strategically very favourable time. Its not really their fault that the demand is higher than the supply. Don't want to wait, don't buy.
     
  12. Rafterman macrumors 68000

    Joined:
    Apr 23, 2010
    #13
    The supply is as much as Apple wants it to be, if they wait long enough, build product and delay announcing it as "available" until it actually is.

    The complaining about a lack of new Macbook Pros was a LOT less than it has been for these month long waits for the new model.
     
  13. Brookzy macrumors 68040

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #14
    I mean losing money in terms of not profiting as much as they could. Not 'making a loss'.
     
  14. nicho macrumors 68000

    Joined:
    Feb 15, 2008
    #15
    sorry, that's what i meant too. but i wrote it in a bad way.
     
  15. Ma2k5 macrumors 6502a

    Ma2k5

    Joined:
    Dec 21, 2012
    #16
    Could be worse or, even the same, when you look at the competition:

    I am residing in the UK so your situation may vary:

    - The new Performance based Surface Book and Surface Studio was announced prior to MacBooks, yet neither are available for sale
    - Surface Pro 4 is passed it's annual upgrade time yet no Surface Pro 5. No Thunderbolt capability on SP4 and weak battery
    - HP Spectre x360 with Kabylake still not available to buy in UK
    - Lenovo 910 still not available to buy in UK
    - A lot of ASUS' kabylake laptops still not available to buy in UK
    - The Bragi headphone still not available to buy
    - I could go on

    All these products were announced prior to the new MacBooks - yet I have managed to get a Macbook 2016 already, and have Airpods coming on Monday.

    Perhaps supply is an issue for everyone and Apple can't magically make it go away.

    *shrugs*
     
  16. imbadwithusernames macrumors 6502

    imbadwithusernames

    Joined:
    Feb 17, 2016
    Location:
    Spain
    #17
    And what do you think they have been doing? It's been 49 days since the new MacBook Pros were released, immediately after the keynote millions of people started to make their reservations, it's normal that those who decided to buy their MacBooks 1,2,3 or 4 weeks later, are receiving them later, you can't expect a company to magically produce in 1 week enough stock to cover all of the demand.
    Furthermore, Apple has a stick quality control over their products, that's why they can charge more for their products, if you prefer to have your MBP rushed then go for it, but that's not how they work.
     
  17. Rafterman macrumors 68000

    Joined:
    Apr 23, 2010
    #18
    They need to spend MONTHS producing stock AHEAD of time, before even announcing it. There should have been a few million units ready to go, right out the door in what would be their best guess configurations that would be most popular.

    Also, in recent years, I would challenge your contention that Apple has "strict quality control". Not anymore.
     
  18. imbadwithusernames macrumors 6502

    imbadwithusernames

    Joined:
    Feb 17, 2016
    Location:
    Spain
    #19
    Look, I don't know if you are tired waiting for your mac, but you should know that every company does this, they produce a limited amount of stock so they can temporarily satisfy the demand, and then they continue to produce more. Imagine what would happen if there was a flaw in the production process, the cost caused by this would be huge, and no company wants to experience such thing. Or even worse, that you don't get to sell all of the Macs, and you are stuck with stock, what do you do being a company like Apple?
    No matter the decision one makes, there will always be someone at the end being affected.
     
  19. Rafterman macrumors 68000

    Joined:
    Apr 23, 2010
    #20
    I thought Apple's alleged good QA would prevent flaws from reaching production.
     
  20. imbadwithusernames macrumors 6502

    imbadwithusernames

    Joined:
    Feb 17, 2016
    Location:
    Spain
    #21
    I said "Imagine what would happen if....", but **** can happen, I bet you know that
    And I don't know about you, but this won't take us anywhere, so if you prefer to keep complaining about it, so be it.
     
  21. mmomega macrumors demi-god

    mmomega

    Joined:
    Dec 30, 2009
    Location:
    DFW, TX
    #22
    I am the point where I wish that one of the major problems I had was that a laptop computer or an extra set of headphones weren't going to be delivered for about a month.
     
  22. Capt T macrumors 6502a

    Joined:
    Mar 20, 2010
    #23
    What version did you order? Was it BTO? Or was it one of the stock versions people are picking up in an Apple retail store, just by walking in and asking? If BTO, it is just that. Built to Order. So it takes time to build. When did you order?
     
  23. Jefe's MacAir macrumors 6502

    Joined:
    Nov 21, 2010
    #24
    I've purchased two. In person.

    And wrong McReference. it's Apple not McDonalds.
     
  24. cube macrumors G5

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    May 10, 2004

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