MCP 2018 13.3' heating up for no reason

Discussion in 'MacBook Pro' started by manyelski, Jan 22, 2019.

  1. manyelski macrumors regular

    manyelski

    Joined:
    Sep 3, 2014
    #1
    Hi all, got my new MCP 18, and sometimes it heats up big time for no reason. Got the EtreCheck to run a report, and btw it required me to grant it full access, which after reading on the internet, I did. So here are the results. thanks.

    EtreCheck version: 5.1 (5A022)

    Report generated: 2019-01-22 23:40:52

    Download EtreCheck from https://etrecheck.com

    Runtime: 2:53

    Performance: Excellent


    Problem: Other problem

    Description:

    heat up


    Major Issues:

    Anything that appears on this list needs immediate attention.


    No Time Machine backup - Time Machine backup not found.


    Minor Issues:

    These issues do not need immediate attention but they may indicate future problems.


    Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.

    32-bit Apps - This machine has 32-bits apps that may have problems in the future.


    Hardware Information:

    MacBook Pro (13-inch, 2018)

    MacBook Pro Model: MacBookPro15,2

    1 2.3 GHz Intel Core i5 (i5-8259U) CPU: 4-core

    8 GB RAM - Not upgradeable

    BANK 0/ChannelA-DIMM0 - 4 GB LPDDR3 2133 ok

    BANK 2/ChannelB-DIMM0 - 4 GB LPDDR3 2133 ok

    Battery: Health = Normal - Cycle count = 5


    Video Information:

    Intel Iris Plus Graphics 655 - VRAM: 1536 MB

    Color LCD 2880 x 1800


    Drives:

    disk0 - APPLE SSD AP0512M 500.28 GB (Solid State - TRIM: Yes)

    Internal PCI-Express 8.0 GT/s x4 NVM Express

    disk0s1 - EFI [EFI] 315 MB

    disk0s2 [APFS Container] 499.96 GB

    disk1 [APFS Virtual drive] 499.96 GB (Shared by 4 volumes)

    disk1s1 - Macintosh HD (APFS) (Shared - 317.99 GB used)

    disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 43 MB used)

    disk1s3 - Recovery (APFS) [Recovery] (Shared - 517 MB used)

    disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)


    Mounted Volumes:

    disk1s1 - Macintosh HD 499.96 GB (180.18 GB free)

    APFS

    Mount point: /

    Encrypted


    disk1s4 - VM [APFS VM] (Shared - 1.07 GB used)

    APFS

    Mount point: /private/var/vm

    Encrypted


    Network:

    Interface en0: Wi-Fi

    802.11 a/b/g/n/ac

    Interface en6: Bluetooth PAN

    Interface bridge0: Thunderbolt Bridge

    iCloud Quota: 105.24 GB available


    System Software:

    macOS Mojave 10.14.2 (18C54)

    Time since boot: Less than an hour


    Security:

    GatekeeperEnabled

    System Integrity ProtectionEnabled


    Unsigned Files:

    Launchd: /Library/LaunchAgents/com.divx.uninstall.player.plist

    Executable: /bin/bash -c 'if [[ ! -e "/Applications/DivX Player.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi'

    Details: Exact match found in the whitelist - probably OK


    Launchd: ~/Library/Application Support/Steam/com.valvesoftware.steam.ipctool.plist

    Executable: ~/Library/Application Support/Steam/Steam.AppBundle/Steam/Contents/MacOS/ipcserver

    Details: Exact match found in the whitelist - probably OK


    Launchd: /Library/LaunchAgents/com.divx.uninstall.converter.plist

    Executable: /bin/bash -c 'if [[ ! -e "/Applications/DivX Converter.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi'

    Details: Exact match found in the whitelist - probably OK


    Launchd: /Library/LaunchAgents/com.divx.update.agent.plist

    Executable: /Library/Application Support/DivX/DivXUpdate.app/Contents/MacOS/DivXUpdate

    Details: Exact match found in the whitelist - probably OK


    Launchd: /Library/LaunchAgents/com.divx.uninstall.preferences.plist

    Executable: /bin/bash -c 'if [[ ! -e "/Applications/DivX/DivX Preferences.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi'

    Details: Exact match found in the whitelist - probably OK


    Launchd: /Library/LaunchAgents/com.divx.dms.agent.plist

    Executable: /Library/Application Support/DivX/DivXMediaServer.app/Contents/MacOS/DivXMediaServer

    Details: Exact match found in the whitelist - probably OK


    Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

    Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public

    Details: Exact match found in the whitelist - probably OK


    32-bit Applications:

    5 32-bit apps


    System Launch Agents:

    [Not Loaded] 16 Apple tasks

    [Loaded] 167 Apple tasks

    [Running] 116 Apple tasks


    System Launch Daemons:

    [Not Loaded] 36 Apple tasks

    [Loaded] 182 Apple tasks

    [Running] 116 Apple tasks

    [Other] One Apple task


    Launch Agents:

    [Loaded] com.divx.update.agent.plist (? a041d049 - installed 2018-03-13)

    [Loaded] com.divx.uninstall.preferences.plist (? 1cd1d81c - installed 2018-11-30)

    [Loaded] com.divx.dms.agent.plist (? bf9bdaf7 - installed 2018-02-06)

    [Loaded] com.divx.uninstall.player.plist (? 664f994d - installed 2018-11-30)

    [Loaded] com.divx.uninstall.converter.plist (? 9e90dee7 - installed 2018-11-30)


    Launch Daemons:

    [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-12-09)


    User Launch Agents:

    [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-12-15)

    [Loaded] com.valvesoftware.steamclean.plist (? 0 - installed 2019-01-22)

    [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-12-21)


    User Login Items:

    Dropbox.app (Dropbox, Inc. - installed 2019-01-10)

    (/Applications/Dropbox.app)


    Internet Plug-ins:

    DivX Web Player: 3.8.9.507 (installed 2018-09-19)

    QuickTime Plugin: 7.7.3 (installed 2018-11-30)


    Safari Extensions:

    Grammarly for Safari.safariextz - Grammarly - https://www.grammarly.com (installed 2018-12-22)


    Time Machine:

    Time Machine Not Configured!


    Performance:

    System Load: 2.41 (1 min ago) 2.20 (5 min ago) 1.83 (15 min ago)

    Nominal I/O speed: 4.56 MB/s

    File system: 16.74 seconds

    Write speed: 1835 MB/s

    Read speed: 3097 MB/s


    CPU Usage:

    Type Overall

    System 8 %

    User 10 %

    Idle 82 %


    Top Processes by CPU:

    Process (count) CPU (Source - Location)

    launchservicesd 83.08 % (Apple)

    Elmedia Video Player 38.76 % (App Store)

    EtreCheckPro 3.94 % (Etresoft, Inc.)

    kernel_task 3.77 % (Apple)

    WindowServer 2.80 % (Apple)


    Top Processes by Memory:

    Process (count) RAM usage (Source - Location)

    com.apple.WebKit.WebContent 732 MB (Apple)

    EtreCheckPro 544 MB (Etresoft, Inc.)

    kernel_task 362 MB (Apple)

    Elmedia Video Player 349 MB (App Store)

    Safari 221 MB (Apple)


    Top Processes by Network Use:

    Process Input / Output (Source - Location)

    corespeechd 3 KB / 3 MB (Apple)

    com.apple.WebKit.Networking 3 MB / 130 KB (Apple)

    Dropbox 82 KB / 66 KB (Dropbox, Inc.)

    mDNSResponder 81 KB / 63 KB (Apple)

    biometrickitd 102 KB / 15 KB (Apple)


    Virtual Memory Information:

    Available RAM 2.68 GB

    Free RAM 825 MB

    Used RAM 5.32 GB

    Cached files 1.87 GB

    Swap Used 0 B


    Software Installs (past 30 days):

    Install Date Name (Version)

    2019-01-11 Elmedia Video Player (7.1.1)

    2019-01-16 DivX (0.0.0.0)


    Diagnostics Information (past 7 days):

    2019-01-20 23:23:41 com.apple.WebKit.WebContent CPU (3 times)

    /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent



    End of report
     
  2. SDColorado Contributor

    SDColorado

    Joined:
    Nov 6, 2011
    Location:
    Highlands Ranch, CO
    #2
    I had that issue with a 2018 15". I ended up returning it for another because Apple didn't seem to have any answers beyond their usual diagnostics. Are you still within your return/exchange period where you are able to swap it out?
     
  3. Howard2k macrumors 68000

    Howard2k

    Joined:
    Mar 10, 2016
    #3
    Do you have a handheld temperature sensor to measure the external heat?
     
  4. TheRealAlex macrumors 68000

    Joined:
    Sep 2, 2015
    #4
    Yeah that’s a bad sign of warping, head spreader heats up warps and flexes which causes loss of contact which cause even worse heating up and freezes or slowdowns. Clearly the guy at Foxxcon in China did tighten or glue down something properly.
     
  5. SDColorado Contributor

    SDColorado

    Joined:
    Nov 6, 2011
    Location:
    Highlands Ranch, CO
    #5
    Mine would ramp up at random time for no apparent reason and would bounce off 100C until I shut it down or reboot. Apple went through their SMC/PRAM stuff online and set me up an appointment at the Genius Bar, they ran a diagnostic and it came back OK, but then it did it for them as well and they couldn't figure out why. So they swapped it out.

    If they didn't know what was wrong it with I sure wasn't going to figure it out :)
     
  6. TheRealAlex macrumors 68000

    Joined:
    Sep 2, 2015
    #6
    Yeah those diagnostics are pretty worthless. If I have a issue than can be duplicated I just show them. My old MAcBook Air would freeze and half the display would work. They insisted on running a Diiagnostic which said everything was fine.
     
  7. SDColorado Contributor

    SDColorado

    Joined:
    Nov 6, 2011
    Location:
    Highlands Ranch, CO
    #7
    Agreed. It checks the overall health of some basic components, but beyond that... it isn't even all that useful to them :)
     
  8. csurfr macrumors 68020

    Joined:
    Dec 7, 2016
    Location:
    Seattle, WA
    #8
    The only heat related thing I've noticed on my 2018 15" is that it is warm sometimes in the AM when it has been asleep all evening. It has to be something with the USB-C displays and not sleeping correctly. When I have it plugged into the apple supplied charger it's always cold in the am.
     
  9. manyelski thread starter macrumors regular

    manyelski

    Joined:
    Sep 3, 2014
    #9
    So I purchased the Apple+ care for 3 years. But if I am outside of the US, like Europe or Australia would they still take care of that?
     
  10. The-Real-Deal82 macrumors 604

    The-Real-Deal82

    Joined:
    Jan 17, 2013
    Location:
    Wales, United Kingdom
    #10
    My wife is about to test Apples customer service this morning as her 4 day old 2018 MacBook Pro she has for work has an extremely loud fan that sounds like the laptop is about to take off! She bought one for personal use with her business and it’s been fine but her works machine which cost around £2700 is clearly faulty.

    As it was custom spec’d it’ll be interesting to see if Apple can fix in store. If they can’t then it’s going to be a problem as she can’t be without a computer with her job. Not sure what the policy is for handling faults on Macs as it’s not like an iPhone that can be swapped like for like?
     
  11. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #11
    Apple does not give out loaners.

    If it is only 4 days old she is within her right to demand a refund giving her a choice of buying another of going elsewhere.

    I know my fan did run a bit when I first started my 2018 MBPro 15. Was not that loud and after months is now near silent unless I do something to stress it.
     
  12. The-Real-Deal82 macrumors 604

    The-Real-Deal82

    Joined:
    Jan 17, 2013
    Location:
    Wales, United Kingdom
    #12
    Apple were unable to diagnose the problem after an hour running diagnostics. They agreed the fan sound didn’t sound healthy but the activity logs didn’t pin point a fault. My wife has been advised to go back if the sound does not calm down or go away. The guy was apparently very thorough and helpful but she has come away unhappy that she got to put up with the noise. At least it’s not her personal laptop I suppose lol.
     
  13. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #13
    Keep us posted.
     

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