I don't understand this. If I go to my movie library in iTunes and choose View > All Movies then I see every film that I ever purchased and can download any of them again. Are you saying that the movie doesn't appear there for some reason?
Hi Boyd!
The movie Bruce Weber - Let's get lost' was bought from iTunes. I hadn't backed it up. For some reason, the movie was 'deleted' from my iTunes library. The whole thing was removed - artwork etc no sign of it whatsoever! It wasn't hidden etc. Didn't show on my iPhone's, ATV etc.
The woman said 'Oh the film company must of supplied a new file, there's nothing that we can do, you'll have to buy it again'.
First time in 7 years that it has happened to me, mind you, I've only 30/40 films bought from iTunes but it shows that, it can and does happen!
I really want to contact a manager at Apple about it as I feel that they are stealing peoples money by doing this by not offering a refund, a credit or a iTunes voucher. Not sure who to address the problem to!
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I'm with ya. As far as backing up iTunes content, I wouldn't worry about it these days. They're pretty good at keeping your purchases licensed to your account. Personal stuff keep a backup of your content on a drive that isn't accessed much or just unplugged. I don't like family pics and stuff on the Cloud myself. But that is just me. "Backed up" DVDs continue to use on your NAS, no reason not to.
As far as Apple Music goes, if another subscription doesn't bother you. It's nice to be able to download anything and not feel ripped off by a crappy album you can just instantly delete and search for something else at no extra cost from the wallet. 😉
That's what I thought until yesterday when a film of mine was deleted!!! Now I know that they offer no protection of your films UNLESS you keep a download!
[doublepost=1507998254][/doublepost]APPLE'S REPLY...
Michelle (at Apple)
Thank you for your patience. It does look like this movie has either been removed from the store or modified since the original date of purchase. Because of this, we will not be able to assist with restoring this movie. If you have it backed up, you can restore it that way. If not, you will need to repurchase it.
Me
It's still on the iTunes store as of today though
Michelle
It’s been modified and that’s why you can’t redownload the other copy.
It’s all about the provider.
Me
Apple really need to have print on their iTunes store saying DOWNLOAD your film
Michelle
I am sorry. It’s all about how the contracts work with the artists provide the stuff. You are welcome to leave feedback about this. Go to Apple.com/feedback and click iTunes.
Thank you for contacting AppleCare today! Remember, Your case number is 1xxxxxxxxxx7 and we are open in chat 24/7/365 days a year. Once more my name is Michelle and I hope you have been satisfied with the support I provided! if you have any questions or concerns, please do chat us back! Have a great day!