Media Replacement???

Discussion in 'macOS' started by lostngone, Jul 3, 2008.

  1. lostngone macrumors demi-god

    lostngone

    Joined:
    Aug 11, 2003
    Location:
    Anchorage
    #1
    The Apple forum what pretty much useless so I thought I would ask here...


    Two days ago I purchased a Family Pack of 10.5 and on the first system I installed it on the drive scratched the media and it is now unreadable. I called Apple about media replacement and was told that it would be 50.00USD!

    This the going rate for Media replacement from Apple???

    Before anyone asks, yes I have the receipt to prove I did purchase it.
     
  2. chscag macrumors 65816

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #2
    I saw your post in the Apple forum. Don't base your opinion of the forum from that response. In any event, pricing and replacement policy is something they are not allowed to discuss.

    Having said that, why not call and speak to a supervisor at customer support and find out why media replacement is so costly. Be polite and explain the situation. The media itself is very inexpensive, it's the cost of the license that is not - but you've already paid for that. Be sure to mention that fact to the supervisor at customer support.

    It's possible they included sales tax and shipping\handling, but still, $50.00 seems too high. I just noticed you're in Anchorage, I wonder if the price they quoted you included expedited shipping?

    Regards.
     

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