Melted MagSafe (soft of)

atticus1178

macrumors regular
Original poster
Apr 1, 2006
164
0
Austin, Texas
I was checking out my MagSafe thing today, and I saw this.

I was shocked, seeing as my charger NEVER moves. It is behind my desk, and the only time I move the cord is when I charge the laptop.

First I saw the gap in the wiring, showing exposed wires, then I saw the very small melted part on the other side.

Needless to say I have scheduled a Genius Bar meeting to see if they will replace it.

Do you think they will?
 

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macman2790

macrumors 6502a
Sep 4, 2006
716
1
Texas
yes it looks like it wouldn't have been your fault and your story sounds convincing. They have no reason not to give you a new one. Bring your computer with you in case it might have also damaged the connector on the macbook or pro. or your computer may have caused it, you never know. i'd just bring it to be safe.
 

atticus1178

macrumors regular
Original poster
Apr 1, 2006
164
0
Austin, Texas
Counterfit said:
They should take care of it, unless it smells like cat piss.
haha, i remember that when the mbp's first came out, when that guy's supposedly caught on fire, w/e

and no, i dont have any cats, i am allergic, plus i dont like them!
 

atticus1178

macrumors regular
Original poster
Apr 1, 2006
164
0
Austin, Texas
macman2790 said:
yes it looks like it wouldn't have been your fault and your story sounds convincing. They have no reason not to give you a new one. Bring your computer with you in case it might have also damaged the connector on the macbook or pro. or your computer may have caused it, you never know. i'd just bring it to be safe.
do you think they will replace it on the spot?
 

grahamtearne

macrumors regular
Jun 23, 2006
192
0
they should replace it, the same happened to mine but on a worse scale, i kept using it even tho it looked like that, until it started spitting sparks out!

you can get a new one sent to you via the apple support site, well its what i did at least. using the do it yourself replair program. they sent me a new one and then i had to return the old one withi 14days otherwise i would have been charged for the new one.

i cannot find the link i used, however im sure a simple call to applecare would sort it out if they wont change it at the genius bar.
 

atticus1178

macrumors regular
Original poster
Apr 1, 2006
164
0
Austin, Texas
took it in to the aple store, the main genius bar guy took one look at it and told that guy that was helping me to replace it immediately, he even asked me if it was arcing :/

they were very helpful

i am just glad i didn't have to buy a new one
 

DwightSchrute

macrumors member
Jul 22, 2006
92
0
and no, i dont have any cats, i am allergic, plus i dont like them!
Good man.

And if Apple doesn't want to replace something just find a different employee and tell them you are unhappy with their service and that you bought x amount of computers (or whatever) and after spending that much money you feel like you deserve better treatment. (after using the above method on broken iPod headphones I left the store with not one but two brand new pairs of iPod headphones).
 

risc

macrumors 68030
Jul 23, 2004
2,756
0
Melbourne, Australia
The exact same thing happened on my MBP and according to Apple Australia it isn't covered by warranty.

Do a search on the Apple store for MacBook Pro AC adapter and you'll see heaps of complaints about the same thing happening.

Here are a few:



... :rolleyes:
 

anarchaeologist

macrumors newbie
Sep 23, 2006
20
0
Oh, no. :( I was hoping the crap with defective power cords was finished when they moved away from the old G4 adapter design.

Those adapters were a major factor in my becoming disenchanted with Apple; I went through 3 of them and the last one split at the joint next to the plug and caught on fire, thank heavens I was at home and able to rescue the 12''. I bought a 3rd party adapter after that and I was so happy that there was a total redesign when the new notebooks came out...

If this is a common problem with the MagSafes I am going to reconsider my decision to buy a MBP on Tuesday.
 

drake

macrumors 6502a
Jul 5, 2005
532
0
Took a look at mine. You can see by the design this would be an issue. I suspect that within a short time, mine will also split. I see either a recall, class action law suit or something more serious if this results in property damage due to fire. They need to move on this one.

In the mean time, being a good Canadian boy and Red Green fan, I grabbed some white "Duck" tape and rapped it around that troublesome end bit. Might help prevent it from coming apart.
 

atticus1178

macrumors regular
Original poster
Apr 1, 2006
164
0
Austin, Texas
the guy at the apple store told me that to prevent that from happening i should always keep the cord as straight as i could where the plug goes into the computer

he said that if the cord is bent at too much of an angle, that plus the heat, will cause the glue that holds the sheathing on to come off, and expose the wires, possibly causing a fire hazard

maybe that helps, but i still think they need to fix it
 

Makosuke

macrumors 603
Aug 15, 2001
6,159
345
The Cool Part of CA, USA
It's a little sad that somebody overlooked such an obvious point of failure in the MagSafe design. They finally got the kinks worked out with stress points on the bricks, so they're REALLY solid now, and MagSafe is frankly a genius idea--it's saved my MPB at least three or four times already. But that connector part is just not built to handle the stress of the thing not going in straight.

I'm lucky enough that the thing I use mine on allows me to sort of "lock" it in a straight-in position, but it's obvious it wouldn't hold up to more standard use--design guys should know that power cords bend backward 95% of the time.
 

atticus1178

macrumors regular
Original poster
Apr 1, 2006
164
0
Austin, Texas
StealthRider said:
When did you buy your MacBook?
MacBook Pro

Our records indicate that your product is covered under Apple’s Limited Warranty and your estimated date of purchase was 17-Apr-06. Based on this data, your product will be covered by Apple service warranty for 204 more days.
 

atticus1178

macrumors regular
Original poster
Apr 1, 2006
164
0
Austin, Texas
TheBusDriver said:
pull on the adapter and don't yank on the cord and you'll prob be alright

that's the thing, i dont do that

i ALWAYS grab the hard plastic part (the actual plug adapter) and pop it upwards to release the magnet, i never pull on the cord part, as our parents taught us, dont pull out a plug by the cord
 

bossass

macrumors regular
Aug 27, 2006
140
0
atticus1178 said:
that's the thing, i dont do that

i ALWAYS grab the hard plastic part (the actual plug adapter) and pop it upwards to release the magnet, i never pull on the cord part, as our parents taught us, dont pull out a plug by the cord
Jeez, all I got was how to mow the lawn and how to take out the garbage. :)