Message App utterly destroyed

Discussion in 'iPhone Tips, Help and Troubleshooting' started by simonds79, Mar 18, 2018.

  1. simonds79 macrumors newbie

    simonds79

    Joined:
    Nov 30, 2012
    #1
    This issue has completely baffled me, let's see if someone can solve it. My wife's iPhone X's Message app was completely empty today. Hundreds of text threads from over the years, gone. Also gone is her ability to send a text message, both cellular and iMessage. She can enter a name/number, type the text. but pressing the send arrow does not respond. She cannot add a picture or other attachment, like animoji/giphy/sticker. All are non-responsive.

    She can receive a text, but it only shows in notifications, no record is shown in the Message app. She can, however, respond to someone if she force presses the notification to bring up the mini message window. Here is what I have tried to do:

    1. Kill Message app and reload.
    2. Hard reset iPhone.
    3. Disable iMessage, reboot, enable iMessage
    4. Reset settings.
    5. Reset network settings.
    6. Reset all settings and erase iPhone.
    7. Restore via iCloud.
    8. Restore via DFU iTunes.
    9. Restore from earlier backup (different from previous two restores)
    10. Restore and setup as new iPhone.

    The only thing that worked was setting up as a new iPhone, but my wife REALLY doesn't want that, because she will lose a ton of information that isn't available in iCloud. I don't understand how using an older backup when messaging was fine is any different than setting up as new. Anyone have some insight?
     
  2. BugeyeSTI macrumors 68020

    BugeyeSTI

    Joined:
    Aug 19, 2017
    Location:
    Arizona
    #2
    Sounds like some type of corruption in the backup. Who knows why it happened. If the phone works normally after restoring and setting up as new I’d say you really have no choice considering..
     
  3. Chazzle macrumors 68000

    Chazzle

    Joined:
    Jul 17, 2015
    #3
    I’m assuming her phone is not running the 11.3 beta, correct?
     
  4. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #4
    What information is she afraid of losing that is not currently in iCloud? You can use a program like iMazing, to back up the contents of your phone that iTunes does not etc.
     
  5. simonds79 thread starter macrumors newbie

    simonds79

    Joined:
    Nov 30, 2012
    #5
    That's what I thought, but after trying several different backups, I was even more confused.
    --- Post Merged, Mar 20, 2018 ---
    Correct, she only runs the official releases.
    --- Post Merged, Mar 20, 2018 ---
    I ended up interviewing her :D and she wasn't aware that she could transfer her notes to iCloud. Apparently she has a ton. We transferred and set up as new.
     
  6. woodynorman macrumors 6502a

    Joined:
    Nov 26, 2011
    #6
    Theres another thread here about losing all messages due to lack of storage. Is her phone out of storage?
     
  7. maliu macrumors 6502a

    Joined:
    Jun 24, 2010
    #7
    Welcome to my world. I’ve had this problem since December. Apple engineering is working on a fix. Per my senior tech about 200 people have this problem. I can only read texts on notifications, messages is blank. However I can get messages on all my other Apple devices and reply from there.
     

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