Message notification displaying incorrect account, displays "voicemail"

[Sambob75]

Message notification displaying incorrect account, displays "voicemail" instead of the address book name, phone call displays correct name. Thanks guys.

 

[r2shyyou]

Message notification displaying incorrect account, displays "voicemail" instead of the address book name, phone call displays correct name. Thanks guys.

I've never personally experienced this but could it be that you're not signed in to Visual Voicemail? What happens when you try to listen to the voicemail? Are you prompted for your voicemail password?

 

[Sambob75]

I've never personally experienced this but could it be that you're not signed in to Visual Voicemail? What happens when you try to listen to the voicemail? Are you prompted for your voicemail password?

Not sure what visual voicemail is but if I press the voicemail button after pressing the phone button that takes me to the telco voicemail service.

 

[Sambob75]

I've never personally experienced this but could it be that you're not signed in to Visual Voicemail? What happens when you try to listen to the voicemail? Are you prompted for your voicemail password?

Sorry I think you misunderstood me, the notification is not from voicemail, it is from a person in my address book but the notification name is "voicemail" and not the correct address book name.

When this person rings me, it displays the correct address book name it is just the notification name which is incorrect.

Hope this makes sense, I deleted an address book account called voicemail to try and fix the problem, this account was my telco voicemail account.

 

[r2shyyou]

Sorry I think you misunderstood me, the notification is not from voicemail, it is from a person in my address book but the notification name is "voicemail" and not the correct address book name.

When this person rings me, it displays the correct address book name it is just the notification name which is incorrect.

Hope this makes sense, I deleted an address book account called voicemail to try and fix the problem, this account was my telco voicemail account.

Hmm...I see. To be honest (and I mean no disrespect), this doesn't make sense to me. I'm not familiar with what a "notification name" is, as opposed to an address book name. Can you post a screenshot?

 

[Sambob75]

No offence taken, thanks for your help, I will take a screen shot and post what I have tried so far later on today.

 

[r2shyyou]

No offence taken, thanks for your help, I will take a screen shot and post what I have tried so far later on today.

Okay, thanks. Once I see the screenshot, I'll see if it's something I can help with (or maybe others will be able to help once they see it).

 

[Sambob75]

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Ok, so see how the notification is labeled voicemail, this is incorrect it should be labeled from a name in my contact book, when I click the notification it will take me to the correct contact but the message notification is labeled voicemail. When this person rings me the correct contact appears it is just the message notification which is incorrect.

I have tried deleting and recreating the contact, factory reseting, deleting all contacts and factory reseting, and creating a voicemail contact, nothing seems to work :-(

 

[r2shyyou]

Ok, so see how the notification is labeled voicemail, this is incorrect it should be labeled from a name in my contact book, when I click the notification it will take me to the correct contact but the message notification is labeled voicemail. When this person rings me the correct contact appears it is just the message notification which is incorrect.

I have tried deleting and recreating the contact, factory reseting, deleting all contacts and factory reseting, and creating a voicemail contact, nothing seems to work :-(

Thanks for the screenshot. I've never seen that before but I did a little research and it appears that this is a "feature" offered by Telstra (scroll down to "Voice2Text" for more info). I think this explains what you're experiencing however, without knowing the details of your plan, I can't say for sure.

I also found this thread that could prove useful.

Hope those links help!