Messages causes OS X to hang

Discussion in 'OS X Yosemite (10.10)' started by FlyingCapt, Apr 20, 2015.

  1. FlyingCapt, Apr 20, 2015
    Last edited: Apr 20, 2015

    FlyingCapt macrumors newbie

    Joined:
    Apr 20, 2015
    #1
    On a new MacBook Pro, I have just loaded the latest version of OS X 10.10.3 (released Apr. 16). Now, when I click on the Messages icon, the computer hangs, with the colour pinwheel spinning. Nothing is selectable with the mouse or keyboard. I can only shut it down by holding the Power button for several seconds. Upon reboot, if I click the Messages icon, the computer hang again. Can anyone help with a remedy?
    Messages works fine in Safe Mode.
     
  2. TrowaNY macrumors newbie

    Joined:
    Aug 21, 2014
    #2
    Make sure the date/time and time zone options are set to automatic under the Date and Time system preferences. That has been an listed as a fix.
     
  3. FlyingCapt thread starter macrumors newbie

    Joined:
    Apr 20, 2015
    #3
    Thanks for your reply, TrowaNY.
    The date/time and time zone options are set to Automatic in the System Preferences. The computer lock-up problem persists once I try to access Messages.
    It is interesting that Messages works in the Safe Mode. I wonder what programs/files that are loaded in the regular boot-up mode might be interfering with Messages.
     
  4. FlyingCapt thread starter macrumors newbie

    Joined:
    Apr 20, 2015
    #4
    Found my problem with Messages causing the computer to lock up. I am running McAfee All Access and the Application Protection option in the Internet Security Preferences was causing the problem. I had to add the Messages.app to the Exclusions list.
     
  5. TrowaNY, Apr 22, 2015
    Last edited: Apr 23, 2015

    TrowaNY macrumors newbie

    Joined:
    Aug 21, 2014
    #5
    Good news. I can't find a fix for mine not working.
     

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