Messages (iMessage) issue with one contact

Discussion in 'iOS 12' started by TRICKorDEVICE, Oct 10, 2018.

  1. TRICKorDEVICE, Oct 10, 2018
    Last edited: Oct 10, 2018

    TRICKorDEVICE macrumors 6502a

    Joined:
    Sep 20, 2014
    #1
    There is one contact that I have an issue with:

    Issue: when I send her a message from my personal phone, it starts as a blue bubble, then goes green and is never received. She can message me just fine and hers stay blue to me. I can message her just fine from my work phone - stays messages both incoming and outgoing.

    I've tried logging out and back in on messages and deleting our conversation and starting a new one...nothing has worked.

    Every other contact I have works fine. Android people are green and it works, iPhone people are blue and it works.

    The oddest thing is that I get her messages, but mine do not go through to her.

    This is really odd and I have never had anything like this happen before.

    Ideas?
     
  2. sean000 macrumors 68000

    sean000

    Joined:
    Jul 16, 2015
    Location:
    Bellingham, WA
    #2
    I bet she does not have her phone number listed as a way she can receive iMessages. When you text her number, it sends over SMS. When she contacts you, she is probably starting a new conversation from an email address associated with her iCloud account.

    The solution is simple: She just needs to go to Settings > Messages > Send & Receive and make sure that her number is included there.

    In the meantime, try sending a text message to her email address. As long as it's the one she uses for iCloud it should stay blue.
     
  3. TRICKorDEVICE thread starter macrumors 6502a

    Joined:
    Sep 20, 2014
    #3

    Found the solution!!!

    She inadvertently had my personal phone number blocked, but my work cell number wasn't!!!

    Wow that was driving me nuts!

    Thanks for trying to help!

    I got the idea for the solution from here:

    https://discussions.apple.com/thread/8249147
     
  4. sean000 macrumors 68000

    sean000

    Joined:
    Jul 16, 2015
    Location:
    Bellingham, WA
    #4
    Good sleuthing! Thanks for sharing the solution.
     

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3 October 10, 2018