Messages on macOS

Discussion in 'Mac Apps and Mac App Store' started by sttrek341, Aug 16, 2017.

  1. sttrek341 macrumors newbie

    sttrek341

    Joined:
    Jun 19, 2008
    #1
    So I have been using the messages app no problem. It's syncing my iCloud contacts no problem. Only thing is that the contact photos are not correct. Not entirely sure where they are pulling the image from. If I uncheck iCloud contact sync, the names in Messages returns to their phone number but still has the wrong image there.

    Re-syncing iCloud contacts brings the name back but not the correct photo. There are some photos correct, ones that are newer contacts in my phone.

    Just wondering if anything else has seen this.

    Thanks!
     
  2. MacGizmo macrumors 6502a

    MacGizmo

    Joined:
    Apr 27, 2003
    Location:
    Arizona
    #2
    I've noticed this problem in the past... but I've not run into it in a long time.
     
  3. sttrek341 thread starter macrumors newbie

    sttrek341

    Joined:
    Jun 19, 2008
    #3
    Yeah, gotcha. I've had it going on for a while. Tried a little. Just no success on getting it fixed.

    Thanks!
     
  4. Starfia macrumors 6502

    Starfia

    Joined:
    Apr 11, 2011
    #4
    Doesn't it pull them from the Contacts app on the Mac?
     
  5. sttrek341 thread starter macrumors newbie

    sttrek341

    Joined:
    Jun 19, 2008
    #5
    Some of them it does. But even if I remove all contacts & contacts sync accounts. The ones in question still remain in Messages, just this time with their respective numbers instead of names.

    Syncing the accounts back in, brings the names back for everyone. But the old wrong image still stays.
     
  6. MacGizmo macrumors 6502a

    MacGizmo

    Joined:
    Apr 27, 2003
    Location:
    Arizona
    #6
    If you have Facebook or LinkedIn accounts set up in the system, sometimes it pulls their preferred name and image from online instead of what you sent it to locally. That's the only thing I can think of at the moment.
     
  7. sttrek341 thread starter macrumors newbie

    sttrek341

    Joined:
    Jun 19, 2008
    #7
    No I don't have those connected. The images that are there, I had once applied to their contact. But have since replaced it with another once. It's the new one on my phone, the Mac just seems stuck.
     
  8. MacGizmo macrumors 6502a

    MacGizmo

    Joined:
    Apr 27, 2003
    Location:
    Arizona
    #8
    Try deleting all the contents of this folder (after you make a copy of it and compress it, just in case):
    /Users/***YOUR-USER-NAME***/Library/Application Support/AddressBook

    You will have to re-sync your address book from iCloud, because you effectively removed everything related to address book from your computer when you deleted those files.
     
  9. sttrek341, Sep 1, 2017
    Last edited: Sep 1, 2017

    sttrek341 thread starter macrumors newbie

    sttrek341

    Joined:
    Jun 19, 2008
    #9
    Thanks! Removed the files, it did appear to remove everything from contacts and the messages photo that wouldn't be removed. But now deactivating and reactivating won't sync the contacts back. Do you think I will need to fully remove the iCloud account from the Mac and re-add it?

    Edit: Or rather, it will only sync the default "Apple Inc." card and my person card, but only empty.
     
  10. MacGizmo macrumors 6502a

    MacGizmo

    Joined:
    Apr 27, 2003
    Location:
    Arizona
    #10
    You shouldn't have to completely deactivate iCloud... try restarting the Mac and give it several minutes before opening address book/messages.
     
  11. sttrek341 thread starter macrumors newbie

    sttrek341

    Joined:
    Jun 19, 2008
    #11
    Yes! Thanks! I had just walked away for a bit and when I came back it had eventually managed to sync the iCloud contacts back!
     

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