iPad MESSAGES - Unable to load photos

Discussion in 'iOS 12' started by browser740, Oct 21, 2018.

  1. browser740 macrumors member

    Joined:
    Jun 8, 2017
    #1
    This is on a 12.9 gen2 ipad pro. I find that I cannot select photos while in imessages...
    A message comes up stating unable to load photos.... However if I do a screen shot, and while in
    Preview save it to photos, Then i can load and select from photos....

    Any help?
     
  2. gatorknight904, Nov 9, 2018
    Last edited: Nov 9, 2018

    gatorknight904 macrumors 6502

    gatorknight904

    Joined:
    Jul 24, 2011
    Location:
    Dallas/Ft. Worth
    #2
    I am having this same problem on the new 2018 iPad Pro 12.9”.

    When I click the photos app in iMessage the message “Unable to Load Photos” comes up in the pictures box.

    434AF520-368C-4000-B8EE-B2E663256F8F.jpeg
     
  3. gatorknight904 macrumors 6502

    gatorknight904

    Joined:
    Jul 24, 2011
    Location:
    Dallas/Ft. Worth
    #3
    I got a solution. Are you still having the problem?
     
  4. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
    #4
    What's the solution?
     
  5. gatorknight904 macrumors 6502

    gatorknight904

    Joined:
    Jul 24, 2011
    Location:
    Dallas/Ft. Worth
    #5
    Luckily, I remembered when it started happening. I just so happened to save some wallpapers down to my device from this website: https://9to5mac.com/2018/10/30/ipad-pro-wallpapers-download/

    Either the photos app in iMessage doesn’t like the file names or file size. I am leaning towards file name as they are pretty ugly.

    I just haven’t had time to test it by changing the file name to something normal.

    When I deleted all the wallpapers from my photos the photos app in iMessage started working properly again.

    After some testing, I discovered the photos app in iMessage was only able to handle displaying 2 wallpapers from that website. When I saved down a 3rd is when I started getting the ‘unable to load photos” screen.

    I already let Apple Support know. They took a screen recording of the issue and the logs from my iPad to send to their engineering team.
     
  6. MoxieMo macrumors newbie

    Joined:
    Jun 28, 2010
    #6
    Just wanted to say thank you, gatorknight904, as this solved my problem too. I went into my Photos, deleted screen screenshots (ironically taken from my iPad 12.9" new ipad) and it worked. I can now load photos back into my iMessages screen.



     
  7. gatorknight904 macrumors 6502

    gatorknight904

    Joined:
    Jul 24, 2011
    Location:
    Dallas/Ft. Worth
    #7
    No Problem!
     

Share This Page