Hey there, I work at an apple reseller store, someone returned an iPod touch that was having problems. Of course after asking a few questions they had not used iTunes to set it up and as far as I could tell ruined most of the software on it. It is recognized in iTunes but when I try to restore, iTunes downloads the software and extracts it, but when it tries to install I end up with an error. Here is a screen shot of how the iPod looks in iTunes. So I was wondering if there is anything at all that I can do to restore this iPod back to normal or is it just scrap metal?