Metadata Display Issues - Official vs. Local (4th Gen ATV) - BUG FOUND & RESOLVED

Discussion in 'Apple TV and Home Theater' started by HelixOmnimedia, Nov 2, 2015.

  1. HelixOmnimedia, Nov 2, 2015
    Last edited: Nov 2, 2015

    HelixOmnimedia macrumors 6502a

    HelixOmnimedia

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    #1
    I have some officially purchased Movies and TV Shows from iTunes, and a lot of stuff I've ripped from my own collection. My own stuff is all meta tagged with iDentify and displays on 3rdGen AppleTV and iTunes with any issues.

    On the 4th Gen AppleTV... TV Shows display correctly but when it comes to movies, the all the data seems to expand beyond the display boundary and the chapters are missing.


    Own Movie
    IMG_1271.jpg

    Official Purchase
    IMG_1272.jpg

    Do we think this is a bug that will get fix or just an issue with having your own 'non-official' content.
     
  2. netnothing macrumors 68040

    netnothing

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    #2
    I'm thinking (and hoping) it's a bug. I see the same here. I get even different results than you.

    I tag all my movies with Subler. Most are like yours.....cut off, no image, and no chapters. I do have a few that are at least formatted correctly where the text isn't cutoff and the image shows. None ever have chapter markers though.

    -Kevin
     
  3. HelixOmnimedia thread starter macrumors 6502a

    HelixOmnimedia

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    #3

    Thats really interesting... I just "moved" 500 movies into iTunes to get them on the AppleTV and randomly went through a few. I've got mixed results... Some are showing with Artwork and perfectly aligned text, other the issue I mentioned above.

    However at one point years ago I was using Subler to do metatagging before switching to iDentify. So I can't really be sure if its files done in one program or another.

    Still no chapter though, but can get chapter access on iPhone, and iTunes.
     
  4. netnothing macrumors 68040

    netnothing

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    #4
    With the no chapter markers on ATV 4, I'm thinking it's all a bug. Like you I get chapter markers fine on iOS and in iTunes.

    -Kevin
     
  5. Smeaton1724 macrumors 6502a

    Smeaton1724

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    #5
    All mine done in iDentify. 550 movies plus 1TB of SD TV shows. In that particular menu I get the same results. I get Artwork, meta data description, no chapters.

    If Siri had supported local libraries then it would have considerably changed the game for me, the interface is the same and it is making me think of sticking with the ATV3. I would rather have software that is more bare bones but 100% functional than occasions like this where a an additional option shows incorrectly.
     
  6. HelixOmnimedia thread starter macrumors 6502a

    HelixOmnimedia

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    #6
    Like yourself, I just checked my 4TB of SD TV Shows and the artwork and description data appear perfectly. It only effecting movies, and now that you mentioned using iDentify too then it must be random, it can't be the application to metatag thats causing it. (I'm looking into this as I type this).

    I'm giving myself a couple of more days with it, but right now leaning towards returning it. I mainly use ATV to stream my own media to my TV.

    If only they changed the layout and display of your own content like iTunes then I think I'd happily switch.

    Like this...
    IMG_1266.jpg

    Over the 'old' layout
    IMG_1268.jpg
     
  7. netnothing macrumors 68040

    netnothing

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    #7
    Yeah, my TV shows are showing correctly as well. I really do like the new ATV and think it has huge potential. However like you....I think the fact they didn't redesign the local library display is sad. It's such a bad implementation.

    -Kevin
     
  8. HelixOmnimedia, Nov 2, 2015
    Last edited: Nov 2, 2015

    HelixOmnimedia thread starter macrumors 6502a

    HelixOmnimedia

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    #8
    BUG FOUND and RESOLVED
    I just don't know how to report it.


    So the miss aligned information appearing in movies "swipe down" has to do with the data present in the Artist field when the file is in iTunes, once this info has been deleted it will display correctly.

    If you want 'CAST' information appearing in the "swipe down" you can enter it within the Artist field - but I just wrote a random sentence and the long it became it pushed the text/pic out of alignment when on the ATV.

    Hope this helps another other OCD person out there. It was driving me insane...

    Now I have to go through the 500+ movies I have a resolve it.

    STIL NO SOLUTIONS TO THE MISSING CHAPTERS.
     
  9. jaysue macrumors regular

    jaysue

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    #9
    I think i read somewhere if you use Subler just change all the tracks to English instead of unknown and the chapters and thumbs will show up, worked for me.
     
  10. netnothing macrumors 68040

    netnothing

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    #10
    I can probably submit a bug report tonight.

    Guessing we can mass select and delete all the cast info in the Artist field at once in iTunes?

    Interesting. Yeah, if I change the Chapter track to English from Unknown I get chapters. Still can't find anything in Subtler to fix the text display.

    -Kevin
     
  11. distemp macrumors regular

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    Mar 18, 2011
    #11
    The no chapters thing is driving me crazy. How the hell did they manage to lose that feature?
     
  12. netnothing, Nov 2, 2015
    Last edited: Nov 2, 2015

    netnothing macrumors 68040

    netnothing

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    #12
    Ok, so UPDATE to this.......it seems at least for Subler (and I'm guessing others) they tend to write the entire cast out into the Artist field.

    I have "Arthur Christmas" as a ripped movie. Subler listed this as the Artist:

    Bill Nighy, James McAvoy, Jim Broadbent, Hugh Laurie, Ramona Marquez, Imelda Staunton, Ashley Jensen, Marc Wootton, Laura Linney, Eva Longoria Parker, Michael Palin, Robbie Coltrane, Joan Cusack

    It's the length of the field that's causing the data to be pushed. Removing all of it, or narrowing it down fixes the display. I looked at purchased movies and saw those were generally a single person.

    Now....I don't want to have to go through all my movies....so I might submit a bug report and see if it will get fixed. Also not sure how to make Subler not write all the cast to that field.

    As for the chapters.....I'm hoping this gets fixed as well, as this would cause me to go back through all movies and fix and delete in iTunes and re-import.

    Both of these sound like sloppy coding from Apple.

    EDIT: I have submitted bug reports for both issues.

    -Kevin
     
  13. HelixOmnimedia thread starter macrumors 6502a

    HelixOmnimedia

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    #13
    Fantastic!

    Can confirm this too, just took a random movie that wasn't displaying info/chapters correctly. Sorted the 'artist glitch' and opened in Subler - ticked the chapter track, and selected English, and sent to the queue. FIXED

    Its going to take some time to sort my library but a bright side - will probably discover some old classics.
     
  14. netnothing macrumors 68040

    netnothing

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    #14
    I know it's killing you, but you might want to wait to see if Apple fixes it for the next release. Clearly this was overlooked, but hopefully they see my bug reports and can make a quick fix. I'm just lazy and don't want to have to go hit all my movies, plus remember to do this for each new movie. If it were broken everywhere, I'd have to fix it......just hoping it's a lazy bug from Apple.

    -Kevin
     
  15. Jrsnfd macrumors newbie

    Jrsnfd

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    #15
    I have several TV shows that I have bought from iTunes that on my Apple TV 3's show chapter marks. But when played through the ATV 4 don't. I just checked and it doesn't matter if they are local or streamed. I would assume this is a glitch in the way the ATV 4 is reading the meta data.
     
  16. Jrsnfd macrumors newbie

    Jrsnfd

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    #16
    I just hung up with Apple. The missing chapter info is because it is not activated yet. It shows up on my ATV3 but the ATV4 does not have chapters for TV shows yet. I use MetaZ for my ripped files and it too shows stretched and cut off.
     
  17. 2010mini macrumors 68040

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    #17

    I am interested in exactly how you expect siri to find items on a network drive when Siri is server based. Siri is only able to search the device its enabled on. Meaning currently you can't ask siri to search your shared library from your iOS devices. So how will this be done??? Would this not mean Apple will have to be able to access your local network?
     
  18. Smeaton1724 macrumors 6502a

    Smeaton1724

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    #18
    In iTunes if you enable 'get album artwork from iTunes' for imported songs then you get a warning stating that metadata is sent to Apple to enable artwork lookup, I.e song name, artist, album etc, usually it works poorly as downloaded /imported media is missing the exact metadata you would otherwise get from the cd.

    Take this for video, iDentify technically has added the correct metadata, this metadata could be sent to Apple just like the music artwork search, Siri would then have the metadata index to enable searching of the local iTunes library. I do think though we will never see Siri search a local home share library as people name things in all sorts of strange and wacky ways so it would ultimately hurt the Siri experience. In a strange turn Plex could end up with it if Apple release an API and Plex implement it.
     
  19. 2010mini macrumors 68040

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    #19
    That is iTunes on one device connecting DIRECTLY to Apple's servers. You are asking Siri from one device to access another.
     
  20. zinned macrumors regular

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    Apr 30, 2015
    #20
    I have no issues and been using iFlicks and iFlicks 2 for several years.
     

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