Mic. Office doesn't work after update! Aghhh

Discussion in 'Mac Apps and Mac App Store' started by SR 7, May 4, 2009.

  1. SR 7 macrumors regular

    Joined:
    Apr 30, 2009
    #1
    ok guys, my stupid Office is giving me a lot of problems.

    the second i do the Sp1 update and the april 14th update 12.1.7 i think it is, it stops running. it keeps asking to update theni close cuz it says ntn to update and then there is nothing so i do it again same thing. just doesnt open.

    and i googled and i know a LOT of people have had this problem.

    I also deleted the 2 files that most ppl said should work but when i put in my serial key after i deleted it the "continue" button doesn't take it ot hte next page. It keeps getting clicked but it doesn't respond.

    help plz im losing my mind here!
     
  2. SR 7 thread starter macrumors regular

    Joined:
    Apr 30, 2009
    #3
    i have at least 15 times.
     
  3. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #4
    Ouch. Have you filed a bug report with microsoft / contacted their Mac business unit?
     
  4. SR 7 thread starter macrumors regular

    Joined:
    Apr 30, 2009
    #5
    nope : /
     
  5. Gray-Wolf macrumors 68030

    Gray-Wolf

    Joined:
    Apr 19, 2008
    Location:
    Pandora, Home Tree
    #6
    Uninstall it, then open "Library/preferences and delete the office plist file, then reinstall it.

    com.microsoft.autoupdate2.plist (through) com.microsoft.Word.plist
     
  6. SR 7 thread starter macrumors regular

    Joined:
    Apr 30, 2009
    #7
    which office plist is it? whats the exact same file name. also is it in preferences or hte office 08 folder inside preferences?
     
  7. SR 7 thread starter macrumors regular

    Joined:
    Apr 30, 2009
    #8

    i found that file u listed...is that the one u said to delete? sorry if imissed that.

    also, what does that do by deleting it? prevents me from updating again?
     
  8. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #9
    There was some bug with the update that is usually fixed if you delete these two files:

    Code:
    ~/Library/Preferences/Microsoft/Office 2008/Microsoft Office 2008 Settings.plist
    /Applications/Microsoft Office 2008/Office/OfficePID.plist
    I assumed you already did this:

     
  9. SR 7 thread starter macrumors regular

    Joined:
    Apr 30, 2009
    #10
    yea i did that. then when it asks for the serial key i put it in and the "continue" button doesn't respond.
     
  10. Gray-Wolf macrumors 68030

    Gray-Wolf

    Joined:
    Apr 19, 2008
    Location:
    Pandora, Home Tree
    #11
    In the Library file, there are several office/microsoft plist's, delete them all, then delete the app folder, and install new.
     
  11. Jethryn Freyman macrumors 68020

    Jethryn Freyman

    Joined:
    Aug 9, 2007
    Location:
    Australia
    #12
    You need to remove all traces of office, reinstall, and NOT install SP1.

    That error comes up when SP1 doesn't like your serial number, for whatever reason.
     
  12. blackhawkk25 macrumors newbie

    Joined:
    May 4, 2009
    #13
    Did you download Office 2008 from a torrent...?
     
  13. SR 7 thread starter macrumors regular

    Joined:
    Apr 30, 2009
    #14
    no i heard they ahve viruses now...or thats what the news said i think.
     
  14. nadyne macrumors 6502a

    Joined:
    Jan 25, 2004
    Location:
    Mountain View, CA USA
    #15
    The most likely reasons for an unsuccessful update are as follows:

    * You have moved your Office folder out of Applications to somewhere else.
    * You have manually deleted something out of your Office folder (say, an application that you don't use).
    * You've run an application like Monolingual or Xslimmer.
    * Your serial number is invalid.

    If it's the first one, you can simply move the Office folder back to the Applications folder, and it will work.

    If it's the second one or the third one, you'll need to uninstall Office and reinstall it.

    If your serial number is invalid, you'll need to delete the plist files (as someone else said in this thread) and re-enter your serial number. If the Continue button is greyed out, that means that you're not entering the right number of characters for your serial number. Make sure that you're using the right number (it's what's printed on the envelope that the Office disc is in -- it's not the Product Identifier Key, which is the number that is returned to you by Office after you type in your serial number).

    If you're still stuck, you can call tech support. With your legal purchase of Office 2008, you get two free calls/emails to tech support. That link will give you the right phone number/email address for your region.

    Regards,
    Nadyne.
     

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