I'm going to deflect this thread slightly and turn it into a "good sales person" story.... 'cause we need more good news in the world.
Last year my wife, who often travels for her job, was on her way to Saskatoon - a small city in Canada. She flies with her MacBook Air, and in this case had forgotten to take her ethernet dongle. I knew she was going to need it the next day, and that since she was arriving at 11pm would not have time to go shopping for one.
Using the power of Google I was able to find 3 small computer stores who were still open, but who were not able to help when I phoned them. Then.... I called London Drugs ( A western Canadian pharmacy chain that also sells everything under the sun, including computers and cameras. I've always received good service from London Drugs.)
So I called their computer department and talked to really nice fellow. No, he couldn't accept a cc over the phone - store policy is very strict -
but he would accept personal payment, buy the dongle himself and run it over to the hotel when his shift ended. He also demanded that I not add any extra money to the transfer.... though he relented and accepted just enough for a Tim's coffee. I emailed the money to him and waited.
Two hours later my wife called to tell me she had arrived at the hotel safely, and that there was a dongle waiting for her at the front desk.
That is what customer service is about! I wrote a letter to the President of London Drugs, and received a nice letter back from the CEO.
So there is a good news story for the day.