Micro scratches on screen after 2 weeks

[MyAppleWorld]

i have had my iPhone 7 two weeks and today is my last day for return.

I have looked at the screen under a light and already there are fine scratches - probably on the oleophobic coating. I never noticed such scratches in my 6s when I cleaned that to sell.

I have only put the phone down face up and it has not been in a pocket with other items - I'm not sure how this has happened. Either the screen is very delicate or they were there when I bought it.

I have setup a return online and requested refund - I will plan to buy in store within the next week.
Will Apple examine the screen and determine I've scratched it and refuse refund?

 

[nrvna76]

My 6S plus had this issue. But my 6 was pristine after a year. I think the coating differs between units. Or that button on jeans is wreaking havoc.

 

[Newtons Apple]

i have had my iPhone 7 two weeks and today is my last day for return.

I have looked at the screen under a light and already there are fine scratches - probably on the oleophobic coating. I never noticed such scratches in my 6s when I cleaned that to sell.

I have only put the phone down face up and it has not been in a pocket with other items - I'm not sure how this has happened. Either the screen is very delicate or they were there when I bought it.

I have setup a return online and requested refund - I will plan to buy in store within the next week.
Will Apple examine the screen and determine I've scratched it and refuse refund?

They will hardly look. You will get the same micro scratches on your next iPhone too.

 

[JCCL]

Pointless return.....just accept normal wear and tear.......or buy a screen protector, not return phones you got scratched.

 

[Mrbobb]

Cartalk Guys: Buy a car pre-scratched, and you don't have to worry about it, losing sleep, why, it gonna happen eventually!

 

[WilliamG]

My 6S plus had this issue. But my 6 was pristine after a year. I think the coating differs between units. Or that button on jeans is wreaking havoc.

I had this issue with my launch 6s Plus. Within a month or two it looked TERRIBLE (made a thread about it because it was micro-scratched over the entire screen), whereas my 6 was perfect a year later. I had my 6s Plus exchanged, and the replacement never developed any scratches over the next 10 months. Of course it's hard to say if a defective device is your issue, but given my experience it's not out of the question.

 

[nrvna76]

I had this issue with my launch 6s Plus. Within a month or two it looked TERRIBLE (made a thread about it because it was micro-scratched over the entire screen), whereas my 6 was perfect a year later. I had my 6s Plus exchanged, and the replacement never developed any scratches over the next 10 months. Of course it's hard to say if a defective device is your issue, but given my experience it's not out of the question.

Now that I'm on the upgrade program I don't really care so much. I just lived with that 6S plus for 12 months and traded it in.

 

[zemaker]

Honestly this seems to be very common with release units of any iPhone variant. I had the same issue with a launch date iPhone 6. Apple replaced the glass for unrelated issues (camera alignment was off) and I never again had the micro scratches issue again.

You may want to take it to the Apple Store and show it to them, I am 99.9% sure they'll replace your iPhone.

 

[Sunny1990]

Screen protector is the solution or it will also happen to your next phone