Micro scratches on screen after 2 weeks

Discussion in 'iPhone' started by MyAppleWorld, Sep 30, 2016.

  1. MyAppleWorld macrumors 6502

    MyAppleWorld

    Joined:
    Nov 1, 2005
    Location:
    Birmingham, UK
    #1
    i have had my iPhone 7 two weeks and today is my last day for return.

    I have looked at the screen under a light and already there are fine scratches - probably on the oleophobic coating. I never noticed such scratches in my 6s when I cleaned that to sell.

    I have only put the phone down face up and it has not been in a pocket with other items - I'm not sure how this has happened. Either the screen is very delicate or they were there when I bought it.

    I have setup a return online and requested refund - I will plan to buy in store within the next week.
    Will Apple examine the screen and determine I've scratched it and refuse refund?
     
  2. nrvna76 macrumors 6502a

    Joined:
    Aug 4, 2010
    #2
    My 6S plus had this issue. But my 6 was pristine after a year. I think the coating differs between units. Or that button on jeans is wreaking havoc.
     
  3. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #3
    They will hardly look. You will get the same micro scratches on your next iPhone too.
     
  4. JCCL macrumors 6502a

    Joined:
    Apr 3, 2010
    #4
    Pointless return.....just accept normal wear and tear.......or buy a screen protector, not return phones you got scratched.
     
  5. Mrbobb macrumors 601

    Joined:
    Aug 27, 2012
    #5
    Cartalk Guys: Buy a car pre-scratched, and you don't have to worry about it, losing sleep, why, it gonna happen eventually!
     
  6. WilliamG macrumors G3

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #6
    I had this issue with my launch 6s Plus. Within a month or two it looked TERRIBLE (made a thread about it because it was micro-scratched over the entire screen), whereas my 6 was perfect a year later. I had my 6s Plus exchanged, and the replacement never developed any scratches over the next 10 months. Of course it's hard to say if a defective device is your issue, but given my experience it's not out of the question.
     
  7. nrvna76 macrumors 6502a

    Joined:
    Aug 4, 2010
    #7
    Now that I'm on the upgrade program I don't really care so much. I just lived with that 6S plus for 12 months and traded it in.
     
  8. zemaker macrumors regular

    Joined:
    Nov 25, 2011
    #8
    Honestly this seems to be very common with release units of any iPhone variant. I had the same issue with a launch date iPhone 6. Apple replaced the glass for unrelated issues (camera alignment was off) and I never again had the micro scratches issue again.

    You may want to take it to the Apple Store and show it to them, I am 99.9% sure they'll replace your iPhone.
     
  9. Sunny1990, Sep 30, 2016
    Last edited: Sep 30, 2016

    Sunny1990 Suspended

    Sunny1990

    Joined:
    Feb 13, 2015
    #9
    Screen protector is the solution or it will also happen to your next phone
     

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