Microcell

Discussion in 'iPhone' started by tjespo22, Jul 28, 2011.

  1. tjespo22 macrumors 6502a

    tjespo22

    Joined:
    Jun 27, 2007
    Location:
    Staten Island NY
    #1
    I have absolutely NO service in my house anymore, cant make a phone call without it being dropped. Are there any tricks to get a Microcell for free? I already checked and i am not eligable
     
  2. awadeee macrumors 68020

    awadeee

    Joined:
    Jan 21, 2011
    Location:
    Viper City
    #2
    Threaten to leave AT&T? :p
     
  3. Untaken macrumors member

    Joined:
    Mar 19, 2009
    #3
    If you can prove that you can't get service in your home then they are obligated to let you end your contract without an early termination fee. That being said, if you bring this fact to their attention and tell them something along the lines of "my friend has X carrier and gets full bars in my house, so I may just have to switch to them" they might offer the MicroCell for free.
     
  4. awadeee macrumors 68020

    awadeee

    Joined:
    Jan 21, 2011
    Location:
    Viper City
    #4
    Exactly. Threaten them with the cessation of business and they will likely try to help you. If not, then it's not really worth giving your money away to a carrier that doesn't give a damn about you. :D
     
  5. Centient macrumors 6502

    Joined:
    Oct 20, 2009
    #5
    My advice, be prepared to walk away from AT&T.

    I had terrible reception in my house and neighborhood. I was told by several CSR's that if I wasn't contacted for the "program" directly by AT&T they could not get me a free MC regardless of my problems. Told them that I know plenty of AT&T customers are getting MC's for free for similar issues. No dice I was told.

    We paid ETF, sold the phones and signed up with VZ. No problems for the past several months now.
     
  6. weintrw macrumors newbie

    Joined:
    Jan 14, 2011
    Location:
    Philly
    #6
    MicroCell is not so great

    We live where there is poor ATT service but NO Verizon service, so we have been with ATT since they came into existence. We tolerated about 20% dropped calls until 6-8 months ago(that's maybe 20yrs of poor service), when when it jumped to nearly 100% of calls dropped within five minutes. They then gave us a MicroCell. It got tolerable for several months, but over the last two months we are back to nearly dropping EVERY call if you get more than 5-10 feet from the Microcell. ATT has sent techs to our neighborhood (outside Philly) and agree that the service has gotten worse. They are all but encouraging us to leave ATT. BTW we still drop 20% of calls in our home with 5 bars MicroCell and full bars WiFi. Go figure. We still have no Verizon coverage.

    In my view the ATT system is changing. It may get better next year when they start up real 4G broadcasts, but something they know about is effecting their service, probably in many areas of the country. A free MicroCell is worth trying, but buying one is risky.
     
  7. southerndoc macrumors 65816

    southerndoc

    Joined:
    May 15, 2006
    Location:
    USA
    #7
    Email Randal Stephenson about it. You can Google his email. He's the CEO of AT&T and his office has arranged free MicroCells for me and two of my neighbors. Just be nice about it, tell them you get no coverage in your area, and ask if there is any option for ways to improve reception inside your home. Make sure to tell them that you have reception issues immediately adjacent to your home as well (outside). They aren't obligated to provide a signal inside your home.
     
  8. ChopSuey macrumors newbie

    Joined:
    Jul 2, 2010
    #8
    I'm in the same boat. Little to know coverage with ATT inside my house. We have a Microcell that was free and it helps but still sucks. It takes 30 seconds or so before a call will go through. It makes things bearable but still don't like it. Tried Verizon and dropped 2 out of 3 calls everyday for a week. Took the Verizon iPhones back and just living with ATT. It sucks, I hate both of them.
     
  9. greenchiliman macrumors 6502

    Joined:
    Jul 29, 2010
    Location:
    Chicago
    #9
    Had an issue with vz service in my new building being at 1 bar, but my at&t work blackberry had full bars. Told vz this and they discounted the microcell to $150, which I can easily sell it for on ebay. full bars now!
     
  10. tjespo22 thread starter macrumors 6502a

    tjespo22

    Joined:
    Jun 27, 2007
    Location:
    Staten Island NY
    #10
    Bought one for 90.00 used locally hopefully it works decent
     
  11. bigsexyy81 macrumors 6502a

    bigsexyy81

    Joined:
    May 2, 2010
    #11
    This.

    Also, if you want a free one, I'm pretty sure you have to be closing in on your contract end date. They will not find any incentive to give you a free one if you would already have to pay a huge ETF just to get out of the contract.

    Basically, I lobbied for one and got shut down all over the place. No service at home? Not anyone's problem at AT&T.
     
  12. ap3604 macrumors 68000

    Joined:
    Jan 11, 2011
    #12
    Ouch :(

    That actually makes sense to me. My mom has complained for over a year to Att that we just don't get signal in our house (although if you walk outside 100 feet in either direction your fine). 1 bar of edge at most.

    Now that her contract date is expiring in Oct they went ahead and sent her an offer for a free microcell (which we accepted). Never had thought about it like that though but it makes sense bigsexy.
     
  13. lozanoj83 macrumors 6502a

    lozanoj83

    Joined:
    Mar 5, 2006
    Location:
    Southern California
    #13
    It took me over 6 months to have them give me a free Microcell. Involved countless hours on the phone, threatening to leave, the works really. A sales rep relented, said she would try even though she didn't think it would work, and it went through.

    Ironically, I called earlier last month about another reception issue in a different place. Spoke to multiple reps, and one just told me to buy one and she would reimburse me. Call dropped, never got to speak to her again.

    All in all, it depends on who you get.
     
  14. VulchR macrumors 68020

    VulchR

    Joined:
    Jun 8, 2009
    Location:
    Scotland
    #14
    No offense or anything, but are you calling people who have poor reception?
     
  15. thebubbatex macrumors regular

    Joined:
    Mar 8, 2010
    #15
    As you can see from a lot of the posts above, it's not necessarily a cure all - free or otherwise. I would suggest you change carriers if Verizon or Sprint offer better coverage for you. That's what I am doing gradually as contracts expire.

    You should go over to the ATT Community Forums and read the threads under 3G Microcell.
     
  16. BIG BOSS macrumors member

    BIG BOSS

    Joined:
    Apr 15, 2009
    #16
    I got one from AT&T two weeks ago for free just to see if I could. It took two calls to the call center and one trip to the AT&T store. I don't even really need it so if anyone wants to buy one cheap I'll sell it for $130 shipped! :)
     

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