Microsoft keyboard and kernel panics

Discussion in 'macOS' started by mysterytramp, Feb 7, 2010.

  1. mysterytramp macrumors 65816

    mysterytramp

    Joined:
    Jul 17, 2008
    Location:
    Maryland
    #1
    A few weeks ago, I replaced my keyboard/mouse with a Microsoft Wireless Media Desktop 1000* keyboard/mouse combo, thinking that I’d save a USB port by having the keyboard and mouse communicating through the same wireless gizmo. Since then, I’ve gotten frequent kernel panics and I’m wondering if anyone has any insight.

    By frequent, I mean at least once a week. Honestly, I had never seen one before since getting my Mac in 2006 (Mac mini, 1GB RAM, 55 GB hard disk, System 10.6.2). The panics seem to appear when I’m cursoring through a document. I can’t say whether this is 100 percent true, but the last several seem to appear right after I’ve hit the down arrow several times to scroll down a document.

    The package came with Microsoft’s IntelliType/IntelliPoint software, v. 6.3. In the installation it said it would notify if there was an update. Receiving none, I assumed it was up to date. After several panics, I went to the Microsoft web site and found that the latest was 7.1. I upgraded several days ago. I had been “panic free” since then. Today I had my first with the new software.

    Although I haven’t kept a log, I’m fairly certain the panics come after the computer has gone a day or two without a restart. If it’s possible there’s some memory leak in the drivers, is there some way to automate a restart each evening after the Mac does it’s daily housekeeping scripts? Is that wise?

    The simplest thing to do would be to go back to my previous keyboard/mouse, but I’d like to take a stab at repairing the current situation first. I don’t believe the Microsoft keyboard or mouse can operate without the MS drivers.

    mt

    * Quick review: Keyboard is fine, although for some reason Microsoft defaults the standard OS X F1-F12 actions to FCN F1-F12. In their place are a series of standard menu commands. The software however can put things right. The mouse, however, is substandard largely because the clickwheel’s performance is very spotty.
     
  2. nadyne macrumors 6502a

    Joined:
    Jan 25, 2004
    Location:
    Mountain View, CA USA
    #2
    There isn't anything in the IntelliType/IntelliPoint drivers that should be able to cause a kernel panic. If it were doing it, I'd expect it to happen a lot more frequently than that, since you're using a keyboard and mouse pretty much all the time.

    The mouse and keyboard can work without the IntelliPoint software, you just won't get any of the specialised stuff (like mapping of certain keys). You can uninstall IntelliPoint to see if that makes a difference.

    Regards,
    Nadyne.
     
  3. mysterytramp thread starter macrumors 65816

    mysterytramp

    Joined:
    Jul 17, 2008
    Location:
    Maryland
    #3
    Thanks Nadyne ... I'll do more research. The keyboard/mouse and their drivers are the most likely suspects, but something else could be the cause.

    mt
     
  4. jbolden1517 macrumors newbie

    Joined:
    Mar 11, 2011
    #4
    same thing

    I had the same problem with the 4000. A kernel panic every few days rather than one every few years.
     
  5. mysterytramp thread starter macrumors 65816

    mysterytramp

    Joined:
    Jul 17, 2008
    Location:
    Maryland
    #5
    I finally gave up on the Microsoft keyboard and mouse combo and I haven't had a kernel panic since. Something is wrong with the software, or at least the MS software and my system. But it's bloody impossible to track down.

    mt
     
  6. eon.zuurmond macrumors newbie

    Joined:
    Apr 3, 2011
    #6
    Microsoft keyboard & mouse combo

    I also posted this reply on another thread which can be found here:

    http://forums.macrumors.com/showthread.php?p=12316283

    Let me just add that I have used a Microsoft keyboard and mouse combo and for five months now my Mac mini (mid 2010 model) has been getting random kernel panics. I get maybe one per week, but when I'm coding I can easily get two or three per day. I have lost a lot of unsaved work.

    Like mysterytramp also noted, it seems to always happen just as I'm pressing one of the arrow keys. After spending a heck of a lot of time trying to eliminate possibilities I finally concluded with like 95% probability that the Microsoft keyboard was to blame. After seeing this thread I'm 99.9% sure it was the Microsoft keyboard.

    I'm now using a cheap (wired) Logitech keyboard that didn't claim to work with Mac but works fine. The Microsoft one had a Mac logo on the box (supports Windows and Mac) when it clearly has issues with Mac so I'm gonna push for a refund on the keyboard after struggling with it for 5 months.
     

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