Microsoft Office 2011 14.5.8 stopped working OS 10.11.3

Discussion in 'Mac Apps and Mac App Store' started by DaveN, Jan 24, 2016.

  1. DaveN macrumors 6502a

    DaveN

    Joined:
    May 1, 2010
    #1
    I just tried launching Excel and then Word after updating OS X a maintenance upgrade from 10.11.2 to 10.11.3 and neither Word nor Excel launch. Here is the crash report I get:

    ======================================

    Check with the software developer to make sure Microsoft Excel works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X.

    Process: Microsoft Excel [3102]
    Path: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
    Identifier: com.microsoft.Excel
    Version: ???
    Build Info: Unknown-151023~0
    Code Type: X86 (Native)
    Parent Process: ??? [1]
    Responsible: Microsoft Excel [3102]
    User ID: 501

    Date/Time: 2016-01-24 21:53:05.764 -0600
    OS Version: Mac OS X 10.11.3 (15D21)
    Report Version: 11
    Anonymous UUID: A3F388E0-91F9-227B-DE2C-761D88E6376F

    Sleep/Wake UUID: 31BEAFA4-77D2-4032-A33C-851D81C694D1

    Time Awake Since Boot: 38000 seconds
    Time Since Wake: 1700 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0

    Exception Type: EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Application Specific Information:
    dyld: launch, loading dependent libraries

    Dyld Error Message:
    Library not loaded: @rpath/SmartArt.framework/Versions/14/SmartArt
    Referenced from: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
    Reason: no suitable image found. Did find:
    /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/SmartArt.framework/Versions/14/SmartArt: unknown file type, first eight bytes: 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00

    Binary Images:
    0x8fe9a000 - 0x8fece58f dyld (360.19) <8F9518A3-884D-35FF-8FD9-FB149B7F1BF2> /usr/lib/dyld
    0x93975000 - 0x93975fff com.apple.Carbon (154 - 157) <B301CCD8-EF6D-3902-9CAF-57FC455BEF4C> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x95d9b000 - 0x95d9bfff com.apple.Cocoa (6.11 - 22) <F7EA3B1D-27FB-3036-84AB-B1C1F3167A3C> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

    Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 2.66 GHz, 8 GB, SMC 1.36f3
    Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.24)
    Bluetooth: Version 4.4.3f4 16616, 3 services, 19 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: WDC WD1001FALS-40K1B0, 1 TB
    Serial ATA Device: HL-DT-ST DVDRW GA11N
    USB Device: USB Bus
    USB Device: IR Receiver
    USB Device: USB Bus
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: USB 2.0 Bus
    USB Device: My Book 1230
    USB Device: MG6200 series
    USB Device: USB 2.0 Bus
    USB Device: Built-in iSight
    USB Device: My Book 1230
    USB Device: Keyboard Hub
    USB Device: USB Receiver
    USB Device: Apple Keyboard
    Thunderbolt Bus:

    =============================

    I checked Microsoft and I couldn't find anywhere it had an upper limit on the OS X version. I downloaded the Office 2011 latest update and that failed to function. Is Office 2011 dead for me? I use it about twice a year so I would feel annoyed to pay a monthly rental and ripped off at $149 for a single Mac for an upgrade.
     
  2. mikzn, Jan 24, 2016
    Last edited: Jan 24, 2016

    mikzn macrumors 6502

    mikzn

    Joined:
    Sep 2, 2013
    Location:
    Vancouver
    #2
    did you update office 2011 to 14.6.0 ?

    If not try the update - it should work fine after

    Try update from within excel or outlook - help menu - check for updates
     
  3. DaveN thread starter macrumors 6502a

    DaveN

    Joined:
    May 1, 2010
    #3
    Thanks mikzn. I just found that update. Here is what I did. I couldn't download from the update menu of the programs because the Office programs wouldn't launch!

    The first time I searched the Microsoft site for "office 2011 mac updates" the 14.5.8 was the newest version it showed and I tried that installation. It failed probably because it was the same version I had installed. Then I re-visited the site but this time in the search results I changed the listing toggle to list the 'most recent first' and found the 14.6.0 version. Downloaded and installed! It works!

    Microsoft is good about supporting their old products. Apple deprecates old code when they update things which can be a headache for developers.
     
  4. mikzn macrumors 6502

    mikzn

    Joined:
    Sep 2, 2013
    Location:
    Vancouver
    #4
    Good to hear you figured it out - there was a lot of updates to make outlook work with el capitan, I was surprised they did not tell everyone to upgrade to 2016 - but am glad they supported the users of 2011 - it works well on el cap
     
  5. DaveN thread starter macrumors 6502a

    DaveN

    Joined:
    May 1, 2010
    #5
    I may not update after El Capitan as I'll lose Aperture. I'm retired so money is tight and I really don't feel like paying monthly subscriptions. Last year I dropped cable TV. Last week I dropped my cable phone service so now all I have is over the air tv, a $20 monthly cell phone, and $60 cable internet. I'm fine with that.
     
  6. mikzn macrumors 6502

    mikzn

    Joined:
    Sep 2, 2013
    Location:
    Vancouver
    #6
    I dropped cable a long time ago too - could not stand watching ( or avoiding ) the commercials! But I could not live with out netflix.
     
  7. psik macrumors 6502

    Joined:
    Aug 21, 2007
    #7
    Why is yours so outdated? Update your office, or install the latest one.


     

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